Fitness World

Reviews

• RP

  Russell Perkes

  2 days ago
  3.0
  I go to Fitness World Langley regularly, and I want to highlight how great the front-desk experience is with the male staff, especially Nick. He’s always friendly, greets everyone, and makes you feel welcome. A couple of the other guys are the same way. Honestly, their attitude is a big part of why I stay at this gym. On the other hand, I’ve noticed the female staff and head manager rarely greet members and often don’t acknowledge people coming in. It would be great to see more consistency in front-desk customer service across the whole team. Overall, the gym itself is good — shoutout to Nick for always going above and beyond.
• BP

  Brianna Plahn

  Nov 8, 2025
  5.0
  Arthur is an amazing personal trainer! He really knows his stuff and makes every session fun and challenging. He takes the time to listen to your goals and creates workouts that actually work for you. I’ve gotten stronger, more confident, and I actually look forward to training now (which I never thought I’d say!). He’s super encouraging, patient, and always keeps you motivated to push a little harder. If you’re looking for someone who genuinely cares about your progress and helps you stay consistent, Arthur is definitely the trainer to go with!
• CM

  Carson Moffatt

  Oct 28, 2025
  5.0
  Started coming to this gym for about a month now and I’m loving it. Great staff, great machines and great people. Ended up getting a few training sessions with one of the trainers named Jeffrey. Best training sessions I’ve ever had he’s got tons of great advice and tips about form and meal plans. Definitely a huge recommendation
• BM

  Brooklynn McInnes

  Oct 9, 2025
  5.0
  I came in to get a new membership as i just left my previous gym and Summer made that quick and simple for me! She is very welcoming, friendly and knowledgeable, answering all of the questions i had without hesitation and even offered to give me a tour so i could take a look around. Highly recommend, i had a great experience!
• AP

  A P

  Sep 26, 2025
  1.0
  Fitness World Langley completely misses the mark when it comes to understanding the community it operates in. Not everyone in Langley has disposable income to throw at overpriced personal training packages, yet the company continues to push them aggressively as if financial struggles don’t exist. Sometimes people genuinely don’t have money in their accounts, and the lack of compassion or flexibility around this reality feels incredibly out of touch with the area. What’s frustrating is that the local employees and managers seem to be doing their best under corporate pressure. It’s clear they’re just following head office directives, but that doesn’t make the experience feel any less tone-deaf. Instead of focusing so heavily on selling high-ticket training bundles, Fitness World should start by listening to the needs of the actual community they serve and start treating their frontline staff better. Until they realize Langley isn’t White Rock or Vancouver and adjust their approach, the disconnect between corporate expectations and local realities will keep driving members away. It was deeply embarrassing to feel like I had to open my banking app just to prove that I truly couldn’t afford personal training. Nobody asked me to, but I felt the need to be honest and show that the money simply isn’t there. I have young children at home who need diapers more than I need overpriced training sessions — and that’s the reality for many families in Langley. I know at least four other friends who’ve had to do the exact same thing, because they’re facing the same struggles.

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