Save-On-Foods Pharmacy

Reviews

• CD

  Cydne Dufresne

  Oct 8, 2025
  1.0
  The pharmacist that I waited to speak to yesterday refused to provide any information about my new prescription. She just stared at me stone faced and told me to read the package insert. The printing on the bottle was very tiny due to the many warnings and I could not even read it, so I am of course, concerned. The prescription is used for insomnia and the accompanying documentation is 3 pages. I have barely slept for two weeks and after working on a computer all day it feels like my eyes are bleeding. The insomnia is caused by another which I took for the first time about two weeks ago. She snapped at me that we are told to take it (the first prescription) the morning as to not interrupt with sleep. In fact, I got up early all 5 days to take the medication and have breakfast as recommended (I had a lovely, helpful person dispense my meds and told me everything I needed to know - as they should). The pharmacist had at her fingertips the meds I am currently taking, and should not take with this new med. She would not even take a minute to tell me that the med they have on their files and dispense to me regularly to take every single night should not be taken tonight with this new med. That SHOULD BE malpractice. The pharmacist patient shamed me for no reason. She has a terrible attitude and would not answer any questions - read the insert! Why is she even needed there if she refuses to assist patients? I believe that the terrible attitude and lack of customer service runs straight downhill from the manager Mark. Some time ago I got out of synch on my meds and went in to the pharmacy for assistance. Mark said, "Since you don't pay for these anyway!" ... why not just restart all the meds. Since I don't pay for them anyway? So Mark thinks that since I don't pay out of pocket for my pharmaceuticals that it doesn't cost me anything and I'm not paying for them. Who does he think is paying when my GreenShield card pays for my meds? My Greenshield card is provided by my Employer. My benefits are part of my compensation package and My Union has negotiated these benefits that we fought for. Mark has very obviously never participated in his Professional Development courses as he is completely ignorant of Equity issues and had no qualms about making such an outrageous and demeaning statement. I doubt very much that he would have made such a remark to a man standing at the counter. If I am treated with such disrespect, I hate to think how someone presenting a BC Social Services card to pay for their meds would be insulted and underserviced. Save-On is very close to home, but I will never have a sent there again.
• KB

  Kimberley “Mino” Baffa

  Oct 4, 2025
  5.0
  I have transferred my meds to Save-on pharmacy, as I know Mark there, and he's alway's going out of his way to help u..he truly care's about people. I knew him at People's at the hospital and am happy to be in his care again. Thankyou for accepting me as your new, past, medication client! Looking forward to receiving my meds from Save-on pharmacy! Thankyou Mark
• BM

  Boyd Mcnamar

  Oct 2, 2025
  2.0
  Very noticeable drop in the service provided by the pharmacy in the last few years , long delays getting meds, tell you they’re ready you get there they tell you to come back, recently had staff member delay me for15 mins for no reason as my meds were ready to pick up , she had them in her hand , she had no idea what she was doing , I finally spoke to pharmacist to find out there no reason for the delay ,staff member was not following procedure. Seemed unreasonable . They need to train some of them a bit better .
• EC

  Erin Clarke

  Aug 22, 2025
  1.0
  Mark!! Thank you for making me feel like I'm a JUNKIE because I don't have a doctor, Urgent care to capacity and needed an emergency supply of my pain meds... you told me off basically, you made me feel like I was seeking drug's. Well little do you know what I suffer from!!!! YOU SIR HAVE NO IDEA THE LEVEL OF PAIN IM DEALING WITH.YOU TELL ME THAT OH YOUR NOT TAKING THE PRESCRIBED AMOUNT OR YOU WOULD HAVE BEEN OUT DAYS AGO.. WELL YA BUT WITH THE WAY THE MEDICAL SYSTEM IS AND NO DOCTOR I HAD TO STRETCH WHAT I HAD!! EVERY TIME I DEAL WITH YOU , YOU MAKE ME FEEL LIKE IM A DRUG SEEKER!! HOW ABOUT LIVE A DAY IN MY BODY, WITH no pain managment. Shame on you.
• LB

  Lyle Brown

  May 17, 2024
  4.0
  Friendly staff.

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