Business Details
About
PharmacyCosmetics StoreElectronics StoreGrocery StoreCamera StoreComputer StoreLondon Drugs
Visit our store in Burnaby British Columbia.
London Drugs is 100% Canadian owned and is focused on local customers' satisfaction. Across Alberta, Saskatchewan, Manitoba, and British Columbia, London Drugs' 79 stores employ staff dedicated to providing a superior customer focused shopping experience.
All stores offer passport and ID photos backed by our biometric passport photo technology and a $50 guarantee.
In-store, at home or remote TECH Services offer software or hardware setup, installation, virus removal, cleaning, and data transfers. We perform authorized and out of warranty computer repairs on HP, Lenovo, ACER, Asus, Microsoft.
We’re an Apple Authorized Service Provider. Our Apple-trained technicians use genuine Apple parts, so you can trust us with all your Apple devices.
Details
- DeliveryAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
3.2
449 reviews
5 stars
171
4 stars
83
3 stars
29
2 stars
11
1 star
155
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences reported; some staff provided excellent service while others were rude or unhelpful.
Photo Lab Issues
Customers expressed dissatisfaction with photo lab services, including delays and poor quality.
Pharmacy Concerns
Frequent complaints about pharmacy service, including inefficiency and lack of professionalism.
Positive Staff Recognition
Several staff members received praise for their helpfulness and professionalism, particularly in customer service and the photo department.
Store Environment
Generally clean and well-organized store, but some customers reported uncomfortable interactions with staff.
- SPStephanie PorterDec 29, 20251.01 hour photo is NOT true. It's 2 weeks. Recommended to go to new west for 1 hour photo. Do not be deceived by the signage, which is due for REMOVAL.
- MRmarie roseDec 23, 20254.0I had very very bad experience with someone there. but good too While shopping at London Drugs, I asked a supervisor for help finding Christmas mugs, but they did not assist me and were unhelpful in their response.They just told it’s in the central unable to find eventually. Feeling unsure and frustrated, I then went to the customer service desk for help. At customer service, I spoke with Mariam, who was very kind and approachable. She listened carefully to what I was looking for and communicated clearly and calmly. Entho, there was line behind. Mariam helped me locate the Christmas mugs and made sure I knew exactly where to find them. Supervisor was rude tho
- RFRain FallDec 22, 20251.0December 20th, in the late evening around 9:30–10:00 pm, we had a very frustrating experience at this London Drugs location. We were hoping to purchase a large Santa decoration that was on display, sitting in a chair. It was beautiful and intended as a Christmas gift for our mom. We searched the store thoroughly but could not find the item in a box, so we asked for assistance to find out whether additional stock existed or whether the display model could be purchased, possibly at a discount. Unfortunately, the staff assistance was extremely poor. The cashier we first spoke with was unable or unwilling to help beyond directing us to someone he identified as a manager. That individual told us he would come back to assist us, but instead, after we waited for quite some time, we saw him putting on his coat and leaving for the night without returning, without providing any information, and without redirecting us to another staff member. We waited approximately half an hour in total and ultimately received no help at all. No explanation, no follow up, no handoff to another employee. Just silence. This was especially disappointing during the holiday season, when customers are often purchasing meaningful gifts and relying on basic assistance from staff. The lack of communication and accountability made what should have been a simple inquiry into a very frustrating experience.
- SMSaber MasjidiDec 17, 20255.0Amazing customer support. I recently visited this location. Trying to find a Table( specific colour) that was not in stock in the store, there was a lady named Miriam that went beyond and helped me. She literally called 5 stores to ask if they have the table( the colour that I was looking). Finally, put it on hold for me in a different store. I really appreciate her time and attention to customers needs. She has a positive attitude towards customers. I appreciate her and would like to visit this location often now because of her amazing customer service.
- MAMahnaz AhmadiDec 17, 20255.0Today I had a wonderful experience at Market Crossing, and I would like to recognize a staff member named Mariam (or Mirim) for her outstanding customer service. I was unsure how to use the self-checkout, and there was a long line. Mariam noticed this and was kindly going around, asking customers if they needed help. She assisted me patiently and made the process easy and stress-free. She was extremely polite, friendly, and professional, and her positive attitude. Her help made my visit much more pleasant, and I genuinely appreciate the care she showed toward customers. Thank you for having such a kind and helpful team member. She is a great example of excellent customer service. There another girl named Sumaya she is nice too.
Frequently Asked Questions About London Drugs
What products and services does London Drugs in Burnaby offer?
London Drugs offers a wide range of products including pharmacy items, cosmetics, electronics, groceries, cameras, and computers. They also provide services such as passport and ID photos, authorized computer repairs including Apple devices, and TECH Services like setup, installation, and virus removal.
What are the operating hours for London Drugs in Burnaby?
The store is open Monday to Saturday from 9:00 AM to 10:00 PM, and Sunday from 10:00 AM to 8:00 PM. On holidays like November 11, 2025, hours are from 10:00 AM to 8:00 PM.
Does the London Drugs store in Burnaby offer passport photo services?
Yes, London Drugs provides passport and ID photo services with biometric technology backed by a $50 guarantee.
Is the London Drugs store wheelchair accessible?
The store has wheelchair accessible parking but does not have a wheelchair accessible elevator.
What payment methods are accepted at London Drugs in Burnaby?
Payments using debit cards, credit cards, and mobile NFC payments are accepted. Cash-only payments are not required.
Does London Drugs in Burnaby offer delivery or curbside pickup services?
Yes, London Drugs offers delivery, in-store pickup, and curbside pickup services for customer convenience.
Are there nearby transit or banking services near London Drugs in Burnaby to assist customers?
Yes, there are RBC Royal Bank ATMs and The Exchange Network ATMs near London Drugs, which can assist customers in handling banking needs during their visit.
What shopping options are available near London Drugs in Burnaby for clothing?
Nearby clothing stores include George Richards Big & Tall, Reitmans, Mark's, and Thyme Maternity, offering options for men's, women's, maternity, and accessory shopping around your London Drugs visit.
Are there food or dining options close to London Drugs in Burnaby?
Yes, customers can visit nearby places like HealthFare Restaurant, Marble Slab Creamery for ice cream, Tim Hortons for coffee and fast food, and BCLIQUOR Byrne Road for beer, wine, and spirits.
Where is London Drugs located and how can I contact them?
London Drugs is located at 7280 Market Crossing, Burnaby, BC, V5J 0A2, Canada. You can contact them by phone at +1 604-448-4871 or via email at ldonline@londondrugs.com. Their website is https://www.londondrugs.com/london-drugs-store-071-burnaby/marine-byrne-071.html.