Business Details
About
PharmacyCosmetics StoreElectronics StoreGrocery StoreCamera StoreComputer Store
Visit our store in Burnaby British Columbia.
London Drugs is 100% Canadian owned and is focused on local customers' satisfaction. Across Alberta, Saskatchewan, Manitoba, and British Columbia, London Drugs' 79 stores employ staff dedicated to providing a superior customer focused shopping experience.
All stores offer passport and ID photos backed by our biometric passport photo technology and a $50 guarantee.
In-store, at home or remote TECH Services offer software or hardware setup, installation, virus removal, cleaning, and data transfers. We perform authorized and out of warranty computer repairs on HP, Lenovo, ACER, Asus, Microsoft.
We’re an Apple Authorized Service Provider. Our Apple-trained technicians use genuine Apple parts, so you can trust us with all your Apple devices.
Details
- DeliveryAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
3.2
438 reviews
5 stars
164
4 stars
82
3 stars
28
2 stars
11
1 star
153
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the friendly and helpful staff, there were numerous complaints about rude and unprofessional behavior, particularly in the pharmacy and photo departments.
Pharmacy Issues
The pharmacy received significant negative feedback for poor service, inefficiency, and lack of knowledge, leading some customers to switch to other pharmacies.
Photo Lab Experience
The photo lab generally received high marks for service quality, with specific staff members being highlighted for their exceptional assistance, although there were some complaints about delays and professionalism.
Pricing Concerns
Customers noted that prices at London Drugs are often higher than competitors, leading to dissatisfaction, especially when staff suggested shopping elsewhere for better deals.
Store Environment
The store was frequently described as clean, well-organized, and well-stocked, contributing positively to the shopping experience.
- SSSusan Smith1 day ago5.0Mr Elliot C is extremely knowledgeable in TV appliances section,he always takes time to explain things clearly in a way that is easy to understand,his answers are detailed and helpful.and never make the customer us feel rushed or embarrassed for not knowing something.we highly recommend him to anyone looking for someone with strong expertise and a professional attitude,thank you
- ALAnqee LeungNov 13, 20251.0Customer service representative Mariam (or Miriam) displayed highly unprofessional and discourteous behavior during my recent interaction. Given her role in customer service, I expected a basic level of respect and assistance. Unfortunately, her conduct suggested irritation and unwillingness to help. This reflects poorly on the standards of this branch. I recommend addressing this matter to ensure customers receive the quality of service expected from your company.
- CPC PérezNov 11, 20254.0LD is my favorite drug store. I always find what I am looking for and they have good offers and sales. Recommended!
- TTTOct 25, 20251.0Pharmacy needs some re training.
- AAAbOct 7, 20255.0I recently visited the photo lab at London Drugs and was thoroughly impressed by the exceptional service. Every staff member I encountered was friendly, polite, and genuinely eager to help. While their prices might be a bit higher than other stores, the quality of service is well worth it. I want to give a special shoutout to Marcos, who went above and beyond to ensure we got the perfect passport photo. His attitude, demeanor, and helpfulness were truly outstanding. I'm giving London Drugs a five-star rating, largely thanks to Marco!
Frequently Asked Questions About London Drugs
What products and services does London Drugs in Burnaby offer?
London Drugs offers a wide range of products including pharmacy items, cosmetics, electronics, groceries, cameras, and computers. They also provide services such as passport and ID photos, authorized computer repairs including Apple devices, and TECH Services like setup, installation, and virus removal.
What are the operating hours for London Drugs in Burnaby?
The store is open Monday to Saturday from 9:00 AM to 10:00 PM, and Sunday from 10:00 AM to 8:00 PM. On holidays like November 11, 2025, hours are from 10:00 AM to 8:00 PM.
Does the London Drugs store in Burnaby offer passport photo services?
Yes, London Drugs provides passport and ID photo services with biometric technology backed by a $50 guarantee.
Is the London Drugs store wheelchair accessible?
The store has wheelchair accessible parking but does not have a wheelchair accessible elevator.
What payment methods are accepted at London Drugs in Burnaby?
Payments using debit cards, credit cards, and mobile NFC payments are accepted. Cash-only payments are not required.
Does London Drugs in Burnaby offer delivery or curbside pickup services?
Yes, London Drugs offers delivery, in-store pickup, and curbside pickup services for customer convenience.
Are there nearby transit or banking services near London Drugs in Burnaby to assist customers?
Yes, there are RBC Royal Bank ATMs and The Exchange Network ATMs near London Drugs, which can assist customers in handling banking needs during their visit.
What shopping options are available near London Drugs in Burnaby for clothing?
Nearby clothing stores include George Richards Big & Tall, Reitmans, Mark's, and Thyme Maternity, offering options for men's, women's, maternity, and accessory shopping around your London Drugs visit.
Are there food or dining options close to London Drugs in Burnaby?
Yes, customers can visit nearby places like HealthFare Restaurant, Marble Slab Creamery for ice cream, Tim Hortons for coffee and fast food, and BCLIQUOR Byrne Road for beer, wine, and spirits.
Where is London Drugs located and how can I contact them?
London Drugs is located at 7280 Market Crossing, Burnaby, BC, V5J 0A2, Canada. You can contact them by phone at +1 604-448-4871 or via email at ldonline@londondrugs.com. Their website is https://www.londondrugs.com/london-drugs-store-071-burnaby/marine-byrne-071.html.