Fitness World

4.4
1052 reviews
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Business Details

9855 Austin Avenue, Burnaby, BC
V3J 1N4, Canada
(604) 558-1674
https://www.fitnessworld.ca/locations/lougheed/?utm_source=GoogleBusinessProfile&utm_medium=organic&utm_campaign=GMB-website-link
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About

GymFitness CenterFitness ClassesPersonal TrainerYoga StudioCycling StudioHealth Spa
At Fitness World, we’ve made it our mission to help you achieve your goals – no matter what they may be. Through our shared love of fitness and exploring new challenges, we’ve built a community at our Lougheed, BC location that continues to aim higher, lead with compassion, and deliver truly amazing results. Here, we emphasize finding supportive, consistent routines for our members, and continue to be THE gym that British Columbia residents and visitors count on. We proudly offer memberships that start at only $9.99 and over 16 locations in BC. Explore fitness activities like never before with more than 500+ weekly exercise classes, personal training services, customized nutrition services, recovery stations, and more!

Location

Fitness World
9855 Austin Avenue, Burnaby, BC
V3J 1N4, Canada

Hours

Reviews

4.4
1,052 reviews
5 stars
838
4 stars
51
3 stars
23
2 stars
18
1 star
122

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the friendly and helpful staff, there were numerous complaints about unprofessional behavior and poor handling of membership issues.

Billing Issues

Several reviews highlighted frustrations with hidden fees, unclear cancellation policies, and ongoing charges after membership cancellation.

Gym Environment

The gym received mixed feedback regarding cleanliness and overcrowding, with some praising the spaciousness and equipment quality, while others reported issues with maintenance and safety.

Staff Recognition

Specific staff members, particularly Mehrdad, Melissa, and Emma, received high praise for their exceptional customer service and support.
  • AR
    Andrew Rodionov
    Jan 2, 2026
    5.0
    My first pick when it comes to private gyms: lots of advanced equipment, free room to exercise wherever you like, really friendly staff and great service. It’s also really clean here. 100% recommend.
  • CY
    Charlie Yu
    Dec 29, 2025
    3.0
    It was a decent gym until a few teenagers come goofing around and ruined it for everybody else. I wish they put an age restriction for their members. For that I will avoid afterschool hours.
  • PY
    Patience Yaola
    Dec 15, 2025
    1.0
    I joined this Gym on August 23rd 2023 . I attended it few times and unfortunately I lost my job and could not afford it anymore but my membership was for one year. Around January I talked to the Manager and explained to him why I wanted to cancel my membership but since I had a one year contract I couldn’t cancel my membership. He was kind enough to freeze my membership for three months and afterwards I continued charging my account every two weeks. Around April 2025 I was sadly diagnosed with PCOS and i was unable to attend the gym so I took my medical letter with me so that I can cancel my membership but still they could not allow me cancel it. After few weeks I went back to the gym to try again since they have been charging my account but I wasn’t attending the gym. The manager sent me an email confirming the date of my membership cancellation which was supposed to be 12th December but I’m still seeing that I’m supposed to pay on 19th ! I feel so sad , used by this establishment and frustrated as customer and I’m a point where I’m thinking about dealing with it legally. This is so wrong!
  • MS
    Mario André Cisneros Silva
    Dec 14, 2025
    5.0
    Excellent gym at Fitness World – Lougheed Town Centre. The facility is spacious, clean, and has a great environment for working out without feeling crowded. The equipment is in excellent condition, and the temperature is comfortable, making workouts much more enjoyable. I especially want to highlight Melissa, who was very friendly, professional, and always willing to help, making the experience even better. Definitely a recommended gym for both beginners and experienced athletes.
  • JB
    Jason Brown
    Dec 5, 2025
    1.0
    I am quitting this gym after a few months. They seem to keep finding creative ways to charge fees and lock you into contracts. I may not even be able to quit. They lock you into 30 notices and 11x minimums and do not adequately explain these these things. The trainers are lovely. But the business feels very shady and mostly interested in your money, not your satisfaction. In addition, the Main Street gym has an ear splitting alarm that goes off every time someone goes to the bathroom, and they don't seem to care despite staff requesting that someone do something about it. I'd rather just go to the community centre. Too bad, I was feeling optimistic about my fitness journey and Fitness World did not make it any easier.
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Frequently Asked Questions About Fitness World

What are the operating hours of Fitness World at Lougheed, Burnaby?

Fitness World is open Monday to Friday from 6:00 AM to 10:00 PM, and on Saturdays and Sundays from 8:00 AM to 8:00 PM.

Where is Fitness World located in Burnaby?

Fitness World is located at 9855 Austin Avenue, Burnaby, BC, V3J 1N4, Canada.