Business Details
About
GymFitness CenterFitness ClassesPersonal TrainerYoga StudioCycling StudioHealth Spa
At Fitness World, we’ve made it our mission to help you achieve your goals – no matter what they may be. Through our shared love of fitness and exploring new challenges, we’ve built a community at our Burnaby, BC location that continues to aim higher, lead with compassion, and deliver truly amazing results. Here, we emphasize finding supportive, consistent routines for our members, and continue to be THE gym that British Columbia residents and visitors count on. We proudly offer memberships that start at only $9.99 and over 16 locations in BC. Explore fitness activities like never before with more than 500+ weekly exercise classes, personal training services, customized nutrition services, recovery stations, and more!
Location
Hours
Reviews
4.3
921 reviews
5 stars
704
4 stars
58
3 stars
33
2 stars
23
1 star
103
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Several customers reported rude and unprofessional behavior from front desk staff, particularly mentioning a specific employee, Shauna.
Cleanliness
Multiple reviews highlighted issues with cleanliness, particularly in bathrooms and equipment maintenance, with calls for renovations and better upkeep.
Customer Service
Customers expressed frustration with the cancellation process and lack of communication from management, leading to feelings of being misled.
Equipment Quality
While the gym has a good selection of machines, many reviews noted that some equipment is outdated or frequently out of service.
Positive Staff Experiences
Despite negative feedback, some staff members, like Caitlin and Danny, received praise for their friendliness and helpfulness.
- UUUnknown Unknown1 day ago1.0My experience with Fitness World has been extremely troubling, particularly with the head office and certain employees, including Renee and her colleagues. Renee engaged in behavior that was unprofessional and harmful, including making false accusations against me. I also experienced discrimination and coordinated harassment from other staff members, which caused significant emotional distress. I am now taking legal action to ensure that the company is held accountable for its actions. This matter will be addressed in the Supreme Court of British Columbia, where the conduct of Renee and her colleagues at the head office will be carefully examined. Fitness World’s handling of this situation raises serious concerns about how they treat members and address complaints.
- TNTanya NguyenNov 17, 20251.0THEY STILL OWE ME MONEY I paused my account during summer months, in which I was supposed to be paying only half the price. They still charged me full price months after months. When I contacted them, the manager said he will refund me. 2 weeks, then 1 month, then 6 weeks. Nothing was refunded. When I followed up with the manager, he completely ignored me. No apologies, no explanation, nothing. Worst customer service ever. Next will be the Consumer Protection BC that I'm contacting
- AKA KNov 17, 20253.0I tried Fitness World Kingsway for a few days with their free trial and PT session, and overall I’d describe the gym as solid but basic. The staff I interacted with were polite and the gym does make an effort to keep areas reasonably tidy. The hydro massage beds are a nice perk, and the free 3-day trial plus intro session were appreciated. That said, the gym didn’t fully match what I’m looking for. Some of the equipment layout felt awkward (for example, benches nailed down very close to the dumbbell rack), and a few of the machines, particularly the Hoist cable units, felt noticeably under-loaded compared to their listed stack weight. It’s not a dealbreaker for most people, but if you train more seriously it stands out. I also had a couple of small miscommunications with scheduling. The ops are unable to properly keep appointments and are confused A LOT. Overall: A decent gym with friendly staff and the basics covered, but the atmosphere and setup didn’t feel like the right fit for me personally. Many people will find it perfectly fine. Definitely check it out, solid gym!
- MLMichael L.Nov 15, 20251.0Mens washroom and change rooms are disgusting and never get cleaned, pee/pubes all over the bathrooom floor every single time I've been there No seated hamstring curl machine, one leg extension machine that needs to be replaced (the shin pad is severly askew). Nobody puts plates away, machines will break and not get fixed for months at a time... ex: the only lat pulldown machine has been broken for a month or two already. There's also low ceilings and terrible air circulation: smells terrible and gets humid from sweat when it's even slightly busy. Cheap for a reason.. small gym, absolutely packed during regular/peak hours.
- ZJZeevy JimenezNov 14, 20255.0I’ve had such a great experience at Fitness World Kingsway! The gym is well-maintained, spacious, and has everything you need for a solid workout. But the real standout is Shauna at the front desk. She is incredibly welcoming, professional, and always goes above and beyond to help members out. Every time I walk in, she greets me with genuine kindness and makes the whole place feel more inviting. Shauna truly elevates the experience here—she’s a huge asset to the gym. Highly recommend this location!
Frequently Asked Questions About Fitness World
What are the regular operating hours of Fitness World at Kingsway, Burnaby?
Fitness World at Kingsway in Burnaby is open Monday to Friday from 6:00 AM to 10:00 PM, and on weekends from 8:00 AM to 8:00 PM.
Where is Fitness World located in Burnaby?
Fitness World is located at 5500 Kingsway, Burnaby, BC, V5H 2G2, Canada.
What types of services and memberships does Fitness World offer?
Fitness World offers memberships starting at $9.99, personal training, nutrition information, and over 500 weekly exercise classes including yoga and cycling.
How can I contact Fitness World at Kingsway?
You can contact Fitness World at Kingsway by phone at +1 604-558-4967 or visit their website for more information.
What is the price range for memberships at Fitness World?
Memberships at Fitness World start at an affordable price range of $9.99, categorized as price range ONE.
Does Fitness World have a presence on social media?
Yes, Fitness World is on Facebook at https://www.facebook.com/fitnessworldcanada.
What kind of fitness community can I expect at Fitness World Burnaby?
Fitness World Burnaby emphasizes supportive and consistent routines, building a community that aims higher with compassion and delivers amazing results across various fitness activities.
What gyms or fitness centers are located near Fitness World Kingsway?
Nearby fitness centers include Steve Nash Fitness Clubs, BC Personal Training Institute, GFTeam Canada, and Health And Fitness Alliance, offering additional options for fitness training and classes.
Are there any parks or recreational areas near Fitness World where I can relax or exercise outdoors?
Burnaby Central Park is nearby and provides a great outdoor space for relaxation or fitness activities before or after your workout at Fitness World.
What other health-related services are close to Fitness World at Kingsway?
Nearby health-related services include Ambrosio Physiotherapy, Burnaby Metrotown Chiropractic, Dr. Jeffrey Cheung & Dr. Hee-Jeong Kong Dental, and Vancouver Star Laser Centre for physiotherapy, chiropractic care, dentistry, and skin care treatments.