Business Details
About
OptometryCorrective Lenses StoreEye Care CenterSunglasses StoreEyeglass RepairOpticianContact Lenses SupplierProtective Eyewear
We’re Specsavers Metrotown, – your local team of eyecare professionals. We’re here to help make affordable eyecare and eyewear accessible to everyone, so you’ll always find a great range of glasses, sunglasses, designer brands, contact lenses and offers. Book your eye exam with an independent optometrist in Burnaby, BC store or visit us in store to see the range.
Details
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Onsite servicesAvailable
Location
Hours
Reviews
4.7
403 reviews
5 stars
365
4 stars
11
3 stars4
2 stars4
1 star
19
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff received high praise for being friendly, helpful, and knowledgeable, with many customers highlighting individual employees for their exceptional service.
Professionalism
Most reviews noted the professionalism of the optometrists and staff, although there were some complaints about specific interactions that felt unprofessional.
Product Quality
Customers expressed satisfaction with the quality of glasses and lenses, often mentioning good value for money.
Efficiency
Many customers appreciated the quick and efficient service during eye exams and the selection process for glasses.
Mixed Experiences
While many reviews were positive, there were notable complaints regarding specific staff interactions and issues with service quality.
- LDLia Maria D.4 days ago5.0I had an wonderful experience at their store. If you look for a place where you want to be listen to and feel like you are important, go to Specsavers Metrotown!!!
- MFMirasol FerrerNov 14, 20255.0Friendly staff members. I'm satisfied enough of what they did to my son while taking the test. Giving instructions beforehand. It did help my son to prepare himself not to be tense or scared. Thank you!
- DBDorothy BartoszewskiNov 10, 20251.0The optometrist Aneil Sandhu, was extremely rude. I explained I avoid providing unnecessary personal data as it's security risk to me if the company's data is hacked. I have never had a problem at other optometrists just providing the minimum data they need. Aneil wanted my address in case he needed to write a prescription. I told him I would provide that if and when he needed to do that. He also wanted my MSP number in case he needed to do something he could bill to MSP. Again I told him I would provide it if and when ne heeded it. Aneil then very rudely told me I was a time waster and I should go somewhere else. Actually Aneil, according to Borden Ladner Gervais LLP, "Data minimization is a fundamental principle of Canadian personal information protection laws" and "Information should not be collected or retained on a “just in case” basis" and Specsavers is on dubious legal ground collecting all this "just in case" data.
- SLSebastien LeclercNov 4, 20255.0Just wanted to leave a review for Dr. Sandhu. This guy is the man. He seriously knows what he’s doing and is extremely friendly, supportive, personable and helpful with your concerns. He will go out of his way to ensure your eyes are taken care of. I told him I was going to get married in a few days in Mexico and he gave me a few extra trials in case anything were to happen with my contacts! Always a pleasure seeing him, highly recommend anyone looking for a true professional!
- JJJin JinOct 23, 20251.0Unprofessional and liar!!! The store retail manager is anti-customer. Want to get transitional sunglasses for my new frame bought in Japan. After “inspecting” my frame, the manager arranged me to a service table at back and got a sales to “serve” me. When I told her I didn’t need prescription lens she was disappointed and walked to talk to the retail manger and come back to tell me they cannot put on non-prescriptive lens for my frame. She gave me the reason that they need a optometrist prescription that certified that I don’t need prescription! Then I asked her there are sunglasses in the store and do I need prescription to buy those glasses. She told me yes! What a liar and so unprofessional! Probably a sunglasses lens with no prescription is too small a job for them and they wanted to turn me down but with such a reason really way too unprofessional!!! I would never recommend any one to this store.
Frequently Asked Questions About Specsavers Metrotown
How much is an eye exam?
Our comprehensive eye exams cost $99 at participating stores and include an OCT scan at no additional charge. This is a detailed 3D image of your eye and its structures, helping your optometrist to spot eye conditions even earlier. If you're 65 or over you can get a comprehensive eye exam with no out of pocket expense to you (costs covered by provincial health care plan for eligible patients).
How do I book an eye exam?
You can easily book an eye exam with us online. Just select the store and click ‘book appointment’ and our website will be able to easily take you through the booking process! You can also just give us a call or pop in and see us and we'll be able to book you in for an appointment and help with any questions you might have.
Can I return my glasses?
Yes, we want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we'll put it right.
How can I amend or cancel my order?
If you placed your order in-store with us and you’d like to amend or cancel it, just pop in and see us. As a part of our no worries, no fuss guarantee, you're able to amend or return your glasses within 3 months.
Can I get my glasses adjusted/repaired?
If you’re experiencing any discomfort or issues at all with your glasses, just pop in and see us and we'll see if we can adjust or repair them in-store for you.
What COVID-19 safety measures are in place?
You’ll be happy to know we’ve got a COVID safe plan and we’re following all provincial government advice to keep our community COVID safe. When you visit, please follow the latest government guidelines.
What are the prices for a comprehensive eye exam at Specsavers Metrotown?
Comprehensive eye exams cost $99 and include a free OCT scan. If you're 65 or older, the exam is covered by the provincial health care plan, with no out-of-pocket expense for eligible patients.
How can I book an eye exam at Specsavers Metrotown?
You can book an eye exam online by selecting the store and clicking 'book appointment', or by calling or visiting the store directly for assistance.
What is Specsavers Metrotown's store address and contact number?
Specsavers Metrotown is located at 240-4820 Kingsway, Burnaby, BC V5H 4P1. You can reach them at +1 604-630-2266.
What brands of eyewear are available at Specsavers Metrotown?
They offer a wide range of designer brands including Converse, Tommy Hilfiger, Levi's, Marc Jacobs, Superdry, and many more.
What are the store hours for Specsavers Metrotown?
The store is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM. Holiday hours may vary.
What payment methods are accepted at Specsavers Metrotown?
They accept American Express, Android Pay, Apple Pay, Cash, MasterCard, and Visa.
Can I get my glasses adjusted or repaired at Specsavers Metrotown?
Yes, you can visit the store to have your glasses adjusted or repaired if you experience any discomfort or issues.
Are there COVID-19 safety measures in place at Specsavers Metrotown?
Yes, the store follows all provincial government guidelines to keep the community safe. Visitors are asked to adhere to the latest government directives during their visit.
Which nearby clothing stores can I visit before or after my appointment at Specsavers Metrotown?
Nearby clothing stores include Aritzia, Banana Republic, Uniqlo, LE CHÂTEAU, and Mexx, where you can shop for fashion following your eyecare visit.
What are some nearby restaurants close to Specsavers Metrotown for a meal after my appointment?
You can enjoy a meal at nearby restaurants such as Thai Express Restaurant Burnaby, Popeyes Louisiana Kitchen, Freshslice Pizza, or New York Fries Metrotown after your visit.
Are there other health services near Specsavers Metrotown?
Yes, THE DENTISTS AT METROTOWN is nearby, providing general and cosmetic dental services, which may complement your health care visits.