Business Details
About
Medical LaboratorySTD TestingBlood Bank
Visit our medical lab in the Orange Grove Medical Clinic in the Casa Adobes neighborhood. We provide a variety of routine and specialty lab testing services. Schedule an appointment online or walk in. We look forward to serving you!
Details
- RestroomAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
2.9
124 reviews
5 stars
47
4 stars
10
3 stars
5
2 stars
7
1 star
55
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many reviews highlighting rude or unhelpful staff, particularly at the front desk.
Phlebotomy Skills
Several customers praised the phlebotomists for their skill and professionalism, noting successful blood draws with minimal discomfort.
Wait Times
Many reviews mention long wait times, often exceeding expectations, even with appointments, leading to frustration among patients.
Billing Issues
Numerous complaints were made regarding billing practices, including improper billing to insurance and difficulty reaching customer service for resolution.
Facility Conditions
The facility received mixed reviews, with some noting cleanliness and efficiency, while others pointed out issues with privacy and overcrowding.
- SKShane KniggeOct 30, 20251.0What a terrible place, I had blood drawn and needed additional test. They got mad at me because I tried giving my sample to them, and they got mad because I used their restroom and required that I rechecked in to drop them off. I use to work in lab as a phlebotomist and would never treat people this way.
- DCDonald Wayne ChandlerOct 14, 20255.0Very efficient, courteous and professional. I like getting labs done here.
- JAJana AlShammaryOct 13, 20251.0The worst customer service ever, they won’t help with answering any questions if you won’t sing in and sit and wait just like the people who are waiting for appointments. I wanted
- BCBob ChernetzOct 2, 20255.0Seamless experience Had a blood draw and the phelobolust did a great job
- ESElsbeth SJun 14, 20255.0The waiting room was completely packed and I didn’t have an appointment, but it only took me about 45 minutes to be seen for blood work. The staff was polite, quick, and efficient.