Sonora Quest Laboratories

Reviews

• RG

  renae G

  6 days ago
  5.0
  I’ve gotten a lot of lab work done in the past two years at this location and I can honestly say that I’ve never had a bad experience. Every person I’ve come into contact with has been extremely helpful and polite!
• JC

  Jasmine Carlson

  Dec 11, 2025
  1.0
  If I could rate less than one star I would… my experience was TERRIBLE. To begin… I made an account on Sonora quest labs to schedule an appointment and once I made it, it kept having issues and would never log me in. So then I called their office number that’s listed under the orange grove location and I could never get through. It kept saying that “you can’t dial the number one for this number”… which was the number provided under google… then I dialed it manually without the number 1 and it still said the same thing. So this morning I walked in with my order and there was no one at the desk to help me. After 5 minutes, a lady came out asking if I was helped. I asked her if I could do walk ins and before I could finish my question of how long the wait would be she interrupted me saying you can do walk-ins. Then I told her I would like to get it scheduled and started to tell her the issues of not being able to schedule online and then told her I called their office number. She gave me a look as if I had the lowest IQ and said “I don’t know what number you’re even talking about” in a very rude tone, and I said “the number for this location”… and she started to interrupt me and again very rudely repeated herself… then I pulled up the number that google provided.. and she said oh the “295 number”… I said “no it says the number is 297…” and then she said to call the 1-800 number… I told her that “when I tried calling their office number that I couldn’t even get through and it’s an automated message saying not to dial 1 before the number”… before I could even finish my sentence, she ONCE AGAIN interrupted me saying that “when they’re busy they’re not always able to pick up the phone”… I said “that’s what I’m trying to tell you is that it didn’t even ring”… she said “it rings” and laughed in my face and mocked me… I proceeded to tell her that there was an issue with their service and it wouldn’t connect me at all nor would it ring so I spoke talk to anyone who works here… she then again said “it does ring and call the 1-800 number to schedule an appointment” but as she was saying that she was smiling to be passive aggressive and was walking away so I couldn’t even respond back to her… I mean the level of disrespect I got from her from the very first second I spoke with her was totally uncalled for and unacceptable… I did nothing to her and was just trying to explain the issues I’ve had scheduling a simple routine blood lab appointment and all she did was mock me, laugh in my face, interrupt me multiple times and would never listen to me so she could understand what I was trying to say in the first place. I felt so disgusted and will never want to return here. I will be calling my PCP asking if I could go to an entirely different lap corporation and if I can’t, then I’m willing to drive 15+ miles (closest location to me other than them) to go to a different location for a simple routine lab just so I don’t have to deal with someone so incoherent. Save yourself a headache and DON’T GO HERE!!
• CS

  Cindy Shanley

  Dec 10, 2025
  5.0
  Very good experiences here! The phelbotomus was excellent and very pleasant. Thank you! I agree, it was a seamless experience, very little wait time.
• MK

  Melissa Klier

  Dec 9, 2025
  5.0
  I've been a couple times in the last 3 months and each time its been an easy appointment. I haven't had to wait for longer than 10 minutes in the waiting room. This is a huge difference from a couple years ago. 👍
• MB

  Miquela Balog

  Nov 25, 2025
  5.0
  Ive been to this location a couple of times, last ime i had to wait about an hour but it was still great. I went on a Friday afternoon and got in within 20 minutes. The nurse was awesome. Her name was Levynn and she was professional but in a cheerful mood, she was fun and she stuck me on the first try. Im a notoriously hard stick and she did it with a syringe, which did not bruise me even a little bit. Amazing. 100% suggest going, even if you have to wait.