Business Details
About
Medical LaboratorySTD TestingBlood Bank
Come visit our medical lab located at 2000 Medical Plaza off Country Club Way & Southern in Tempe. Choose from a wide range of available lab tests. We look forward to serving you!
Details
- RestroomAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
2.9
187 reviews
5 stars
77
4 stars
9
3 stars
4
2 stars
7
1 star
90
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the phlebotomists for their skill, compassion, and professionalism, while some reviews highlighted rude or unhelpful behavior from front desk staff.
Wait Times
Numerous reviews mentioned long wait times despite having appointments, with some customers expressing frustration over delays and lack of communication.
Customer Service
Feedback indicated a mix of positive and negative experiences with customer service, with some staff being described as friendly and accommodating, while others were noted for being rude or dismissive.
Facility Conditions
The cleanliness and organization of the facility received positive remarks, although some customers noted issues with overcrowding and outdated conditions.
Billing Issues
Several reviews pointed out problems with billing and insurance communication, including unexpected charges and poor customer service regarding billing inquiries.
- CECarol Emmett4 days ago1.0I have been forced to go to the Emergency Room 3 times in the last 6 months because Sonora Quest draws blood incorrectly. 3 times! All 3 phone calls from my very alarmed physicians, telling me to "Go to the Emergency Room immediately" because of the FALSE POSITIVES on potassium levels. Results stating that my potassium levels were alarmingly high. EACH TIME I go to the ER the hospital labs came back completely NORMAL. Sonora Quest really needs to get its act together. How many of you have had the same exact experience???
- LLLynette LambNov 26, 20255.0Shanna, the phlebotomist at Tempe on Baseline, was very gentle, thorough and had such a pleasant demeanor. As a past LabCorp Supervisor, I'd highly recommend her. Blood draws can be stressful and she had a smile and was finished before I knew it. Great job!
- ARAlex RuizNov 22, 20255.0I made an appointment, went early and they saw me quickly. Nice staff, wis I could remember the name of the person who drew my blood but she was nice and respectful. Facility could be up to date maybe but still valid
- CSC. S.Nov 18, 20251.0The worst lab in this area hands down. I arrived for labs and the front desk person refused to check if my lab order had been receive yet. She advised me to check in and wait for the phlebotomist (the line was long) and when I was called in for the blood draw, they could check what labs they had or not. "Or you could just leave" she said rudely. Doesn't sound like the best use of anyone's time.
- TWTownsend WardlawNov 12, 20255.0Convenient location, easy check-in process, clean waiting room! What more can you ask for? And my phlebotomist, Ty, was delightful… thank you!