Service Quality
Mixed reviews on staff professionalism; some praised individual phlebotomists while others reported rude and dismissive behavior from front desk staff.
Wait Times
Significant complaints about long wait times, especially for walk-ins, with many customers experiencing waits of over an hour even with appointments.
Efficiency
Some customers reported quick and efficient service, particularly when appointments were made, while others experienced disorganization and delays.
Accessibility Issues
Concerns raised about the facility's accessibility, particularly for elderly and disabled patients, due to reliance on electronic check-in kiosks.