Sonora Quest Laboratories

2.9
127 reviews

About

Medical LaboratorySTD TestingBlood Bank
Visit our medical lab located inside of the 15331 building in the Surprise Professional Center just off Bell & Reems. Experience firsthand why thousands of patients choose Sonora Quest Laboratories. We look forward to serving you!

Details

  • RestroomAvailable
  • Wheelchair accessible entranceAvailable
  • Wheelchair accessible restroomAvailable

Location

Sonora Quest Laboratories
"15331 W Bell Rd, Surprise, AZ
85374, United States

Hours

Reviews

2.9
127 reviews
5 stars
46
4 stars
13
3 stars
3
2 stars
7
1 star
58

What are people saying?

AI-generated from recent customer reviews

Service Quality

Mixed reviews on staff professionalism; some praised individual phlebotomists while others reported rude and dismissive behavior from front desk staff.

Wait Times

Significant complaints about long wait times, especially for walk-ins, with many customers experiencing waits of over an hour even with appointments.

Efficiency

Some customers reported quick and efficient service, particularly when appointments were made, while others experienced disorganization and delays.

Accessibility Issues

Concerns raised about the facility's accessibility, particularly for elderly and disabled patients, due to reliance on electronic check-in kiosks.
  • RA
    Roan Ajeel
    Jan 3, 2026
    1.0
    Extremely unsatisfied with this company. They have horrible customer service, never answered the phone after I called multiple times and at different locations. Their wait time is horrible, their website is horrible. I will never recommend this company to anyone.
  • QF
    Quantum Foam
    Dec 23, 2025
    5.0
    I went in around 10:20 and it was really busy, but the staff was very efficient and got everyone moved along as quickly as possible. I was there to have blood drawn without an appt and spent about an hour there altogether. The staff was all very welcoming and professional, and just as a side note, they will accept lab work that was assigned to another company (in my case, my provider assigned it to Labcorp but Sonora Quest was able to process it instead). Thank you!
  • GG
    GaryMary
    Dec 6, 2025
    5.0
    This is the best place I've ever been to give lab samples. I'm almost afraid to give this review in fear that it will cause it to become more crowded. I could barely check in before I was called back; the phlebotomist got me with such gentility and swiftness I barely felt it, my insurance was taken without incident, and everyone in there was amazing!
  • RD
    Rosemary Desris
    Nov 21, 2025
    5.0
    Clean and friendly. Responsible too
  • TP
    Toni Portner
    Oct 7, 2025
    1.0
    Been here twice, waited one hour each time to be told no order yet! Came back today and no one is at the front desk to help. Check in did not go through. Everyone who walked by the desk ignored my plea for help! Now waiting again for anyone to call my husbands name!! Still don't know if order came through. Very bad service with no help!! Going to find a new lab, if there are any!!!!