Business Details
About
Medical LaboratorySTD TestingBlood Bank
Visit our medical lab located inside of the 15331 building in the Surprise Professional Center just off Bell & Reems.
Experience firsthand why thousands of patients choose Sonora Quest Laboratories. We look forward to serving you!
Details
- RestroomAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
2.8
125 reviews
5 stars
44
4 stars
13
3 stars
3
2 stars
7
1 star
58
What are people saying?
AI-generated from recent customer reviews
Wait Times
Customers frequently reported excessively long wait times, often exceeding an hour, even with appointments.
Staff Professionalism
Feedback on staff professionalism was mixed; some praised individual employees while others reported rudeness and unprofessional behavior.
Check-In Process
The check-in process was criticized for being confusing and inefficient, particularly for elderly patients who struggled with the electronic kiosks.
Customer Service
Overall customer service was deemed lacking, with many reviews highlighting poor communication and a lack of urgency from staff.
Quality of Care
While some customers had positive experiences with specific phlebotomists, others reported negative experiences, particularly with pediatric blood draws.
- RDRosemary Desris3 days ago5.0Clean and friendly. Responsible too
- TPToni PortnerOct 7, 20251.0Been here twice, waited one hour each time to be told no order yet! Came back today and no one is at the front desk to help. Check in did not go through. Everyone who walked by the desk ignored my plea for help! Now waiting again for anyone to call my husbands name!! Still don't know if order came through. Very bad service with no help!! Going to find a new lab, if there are any!!!!
- JOJorge OjedaSep 25, 20251.0An absolutely horrible experience for anyone that is walking in with no appointment…if you walk in, they will take your business but they will not tell you that the wait might be hours,…yes, hours… If they have a stream of appointments your will be here a long time, you are not a priority. No sense of urgency whatsoever, they process people extremely slow compared to other labs I’ve been to. This post is about my experience here, avoid walking in if you can, and if you are fasting show up an early as possible. Best of luck!
- EUedris usfJun 16, 20251.0I recently visited Sonora Quest and wanted to share my experience regarding one of the staff members. Specifically, I interacted with an African American woman with short hair who, unfortunately, came across as unprofessional during my visit. From the start, it seemed as though she was overwhelmed and struggled to maintain professionalism. At times, I felt the situation could have been handled more effectively, which led to a disappointing experience overall. During the process, I noticed she was entering the lab work information incorrectly into the computer. When I pointed out the discrepancy after reviewing the documents, she became visibly upset and reacted inappropriately. As a result, I felt I had no choice but to leave without having my son’s blood work completed. I believe that every employee can succeed with the right guidance and support. I hope that management will consider providing additional training or resources to help improve her skills and approach to customer interactions. This would go a long way in enhancing the experience for future patients.
- AFAnne FloresJun 11, 20255.0Very nice, very professional and helpful