Business Details
About
Medical LaboratorySTD TestingBlood Bank
Located inside the Banner Ironwood Medical Pavilion across from the Banner Ironwood Medical Center, our patient service center offers a complete range of lab services.
Schedule an appointment online or walk in. We look forward to serving you!
Details
- RestroomAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Sonora Quest Laboratories
"37100 N Gantzel Rd, San Tan Valley, AZ
85140, United States
Hours
Reviews
3.0
133 reviews
5 stars
56
4 stars
6
3 stars
6
2 stars
11
1 star
54
What are people saying?
AI-generated from recent customer reviews
Long Wait Times
Customers frequently reported excessive wait times, often exceeding an hour, even with scheduled appointments.
Staff Attitude
Feedback indicated a mix of experiences with staff, ranging from friendly and accommodating to rude and unhelpful.
Service Efficiency
Many reviews highlighted inefficiencies in the check-in and blood draw processes, contributing to longer wait times and frustration.
Facility Management
Customers expressed concerns about the facility being understaffed and poorly managed, leading to chaotic experiences.
Positive Experiences
Despite the negatives, some customers praised specific staff members for their professionalism and kindness, indicating that positive interactions do occur.
- JDJoshua DeanOct 31, 20251.0Would give 0 if I could who doesn’t have worker on a Friday my and my grandpa waited 3 hours for blood work it’s horrible
- MKMariam KimaniOct 30, 20251.0Severely understaffed, the front desk person very rude. Unhelpful, Appointments take long, walkins in even longer, they do not seem happy to be there. It is such chaos the room is too small. I mean I could go on and on but with so many bad reviews you'd think they'd have done something to fix it
- RHRichard HealyOct 29, 20251.0Worst customer service service I seen fort a laboratory! Been there 3x and still can’t get lab work!!! Over 1-1.5 wait and still can’t meet deadline . Even appointments were not seen on time! No one has answers or at least correct ones!!
- SWSherri WitzelOct 21, 20251.0After waiting just over 2 hours I am called back, never spoke to a human to check in, just the kiosk. I learn they do not perform all the tests I need and I need to go to Lab Corp!! People treated more like cattle than patients!
- MOMelina OrtizOct 10, 20251.0please do not go here..especially if Courtney K. is there. she does not know how to draw blood and was very rude.. if you do not like your job then maybe you should find another. my husband went in for his bloodwork and from the start this girl was rude like she was bothered that i was with my husband. she asked her coworker to kick me out of the room because she wasn’t grown enough to do it herself.. mind you i did not even say anything nor was I in her way. she drew his blood and my husband expressed that it begin to hurt from the beginning when she inserted the needle, normally my husband has no issues at other sonora quests. Afterward, he applied pressure and kept covering his site for a few hours, but the site was sore and super red/purple. It bruised horribly and was sore for like 2 weeks. she literally blew his vein. at this point they just be handing out certificates for phlebotomy and this girl got lucky that she got one.