Sonora Quest Laboratories

Reviews

• KM

  K M

  Dec 6, 2025
  3.0
  I have my blood drawn monthly. The phlebotomist this last time was James, and he was wonderful. However, the patient intake process is seriously flawed against patient satisfaction. The computer sign in seems to go well for the most part but after that the time the techs spend doing all the necessary paperwork and processes slows down patient intake significantly. I hear more complaints from the waiting room than anything else. The wait time often goes past 2 hours. Unacceptable even for walkins. The company needs to hire a couple of office personnel to do the insurance and other paperwork to speed up the amount of patients that can be seen in a more timely fashion. The billing and payment process is also flawed. Instead of applying payment amounts to the invoice associated to a particular visit, it is applied to an open balance making it almost impossible to see what has been paid and for what. This also makes it harder on the billing department to explain to the patient. I usually like the phlebotomist I get, but am considering going to another company in the area of my doctors office.
• GG

  G

  Nov 17, 2025
  1.0
  Incompetent people work here.... If you are getting anything other than routine blood work, stay clear of this place! I was having some tests done that are not your run of the mill tests. The story goes like this... I wait an hour past my appointment time (this should have been the first red flag). Once in the back, I notice it is taking the lab tech extra long to put my lab order in the computer. I ask if everything is ok, lab tech says "yea, having a little trouble with one of these tests, can't seem to find it" (second red flag). About a minute after I ask if everything is ok the lab tech leaves the room, comes back with another lady. They are both looking at computer, tech 1 say's I'm not sure which one to use (third red flag), 2nd tech say's I think it's that one (fourth red flag). The second tech leaves, not 2 seconds later a third tech comes in, and says that the second tech wants her to check and make sure it's the right code (fifth red flag). Finally, after an hour of waiting after my appointment and 20 minutes in the room trying to figure out what code is correct I finally get my blood drawn. Fast forward a week and half. I hadn't seen anything come through my Insurance via my portal (I have had issues with Sonora not billing my Insurance in the past), so I called Sonora, and low/behold the rep tells me "Oh, your claim is on hold pending a letter from your doctor saying that this test was needed", say what?! The rep then proceeds to tell me that the test that was put in the system is not FDA approved! My mind is blown!!! Now I know why it was taking so long for the lab tech, instead of informing me that she could not find the correct code for that test she decided to find a code that closely matched the test I was suppose to get. It's still too early to get a bill because they still have not billed my insurance. I am being proactive and letting people know. I am also filing a complaint with my insurance and the BBB. If needed I will escalate to the district attorney's office. I should not be on the hook for a lab test that is not FDA approved, I should have been informed, and given the option to opt out! FYI, I did check before getting these tests that they are covered. That's why I say I think the lab tech could not find the correct code for the test I was having done and she found a test that was close to the one I was having and used that. Now I will possibly be on the hook because of their incompetent staff.
• KK

  KRS

  Nov 10, 2025
  1.0
  If you take walk ins and that pushes back those that set appointments, why even offer appointments? Dignity is walk in only and had me in and out in no time. Isn't capitalism great?
• JV

  Jody Villalobos

  Oct 21, 2025
  5.0
  Very friendly clean place. I have used them several times
• AG

  Andria Gregory

  Oct 14, 2025
  5.0
  Amanda was absolutely exceptional! Despite my very small veins, she performed the blood work flawlessly, ensuring a quick, efficient, and completely pain-free experience. Her skill and care made all the difference!!