Wait Times
Customers frequently reported long wait times, often exceeding the expected duration even with appointments.
Staff Performance
While some staff members received praise for their professionalism and skill, others were criticized for rudeness and lack of care.
Customer Service
Many reviews highlighted poor customer service experiences, particularly at the front desk, with complaints about unprofessional behavior and lack of compassion.
Appointment Issues
Numerous customers expressed frustration over the handling of appointments, noting that walk-ins were prioritized over scheduled appointments.
Overall Experience
The overall sentiment was mixed, with some customers having positive experiences while many others reported significant dissatisfaction.