Sonora Quest Laboratories

3.0
140 reviews

About

Medical LaboratorySTD TestingBlood Bank
Visit our medical lab off Chandler Blvd. & 45th St. for routine blood testing or specialty lab services. Experience firsthand why Sonora Quest Laboratories is the #1 bioscience company in the state of Arizona. We look forward to serving you!

Details

  • RestroomAvailable
  • Wheelchair accessible entranceAvailable
  • Wheelchair accessible restroomAvailable

Location

Sonora Quest Laboratories
"15810 S 45th St, Phoenix, AZ
85048, United States

Hours

Reviews

3.0
140 reviews
5 stars
62
4 stars
3
3 stars
5
2 stars
12
1 star
58

What are people saying?

AI-generated from recent customer reviews

Wait Times

Customers frequently reported long wait times, often exceeding the expected duration even with appointments.

Staff Performance

While some staff members received praise for their professionalism and skill, others were criticized for rudeness and lack of care.

Customer Service

Many reviews highlighted poor customer service experiences, particularly at the front desk, with complaints about unprofessional behavior and lack of compassion.

Appointment Issues

Numerous customers expressed frustration over the handling of appointments, noting that walk-ins were prioritized over scheduled appointments.

Overall Experience

The overall sentiment was mixed, with some customers having positive experiences while many others reported significant dissatisfaction.
  • HS
    HHH Sisters
    Dec 9, 2025
    1.0
    This place is terrible I was just getting blood work done and it took over 3 hours to get some blood work done I will never come back to this place again
  • CK
    C Kersh
    Dec 5, 2025
    1.0
    Expect to wait 1 to 2 hours even with an appointment
  • TH
    Timothy Hoffman
    Dec 2, 2025
    5.0
    Automated check-in works quickly and I arrived well before my appointment time because I was not feeling well. The volume of patients to be seen was far more than the location should have. One big help was to watch my name on the list on the screen slowly go down. When my name was called (about 25 minutes after my appointment time due to the volume of people waiting - walkins etc..) - the technician, Kasandra, was pleasant and really helpful. I honestly feel that she is one of the best at this work because I did NOT feel the needle going in or coming out, she got the blood sample timely, and she answered all my questions during the procedure. Today, I have no bruise that I seem to get at other places. Sonora Quest may need to open another location - but this experience was 5/5. THANK YOU.
  • MH
    MT H
    Nov 26, 2025
    1.0
    Long wait time only to be told they cant do my labs, because they will be closed for the holiday. I dislike getting labs done here.
  • RS
    Rebecca Striffler
    Nov 18, 2025
    3.0
    I get so queasy and light headed when I get blood drawn, but I’ve found that a lot of Sonora Quest locations have a room where you can lay down. I started in a seated room while my phlebotomist Lyla went over my blood order and insurance. She asked another staff member if we could use the bed room after he was done, so we moved into that room. She did such an amazing job making the blood draw as comfortable and normal as possible, however during my draw the team lead came in with another staff member and began to harshly criticize Lyla for logging into the computer in the room. This went on for an uncomfortable amount of time and continued even after Lyla walked me out of the room. It felt incredibly uncomfortable and unprofessional for the team lead to berate my phlebotomist while a patient was in the room. I was trying so hard to remain comfortable during the blood draw and Lyla was also trying to distract me but having this interaction in the middle of my blood draw made both me and I’m sure Lyla uncomfortable. Overall was disappointed with this interaction and it felt like the team lead prioritized an out of proportions encounter over a patient experience. Lyla did an amazing job!