Business Details
About
Medical LaboratorySTD TestingBlood Bank
Visit our medical lab off Chandler Blvd. & 45th St. for routine blood testing or specialty lab services.
Experience firsthand why Sonora Quest Laboratories is the #1 bioscience company in the state of Arizona. We look forward to serving you!
Details
- RestroomAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.0
133 reviews
5 stars
58
4 stars
3
3 stars
5
2 stars
12
1 star
55
What are people saying?
AI-generated from recent customer reviews
Wait Times
Customers frequently reported long wait times, often exceeding the expected duration even with appointments.
Staff Professionalism
While some staff members were praised for their professionalism and friendliness, others were criticized for rudeness and lack of care.
Appointment Issues
Many reviews highlighted problems with the appointment system, including lost appointments and prioritization of walk-ins over scheduled patients.
Customer Service
Overall customer service was seen as lacking, with numerous complaints about unhelpful and unfriendly front desk staff.
Quality of Care
There were mixed reviews regarding the quality of care, with some customers praising skilled phlebotomists while others reported issues with blood draws and mismanagement of lab orders.
- TKTho Kubina6 days ago1.0I waited 25min just to drop off a sample🤬
- RSRebecca Striffler6 days ago3.0I get so queasy and light headed when I get blood drawn, but I’ve found that a lot of Sonora Quest locations have a room where you can lay down. I started in a seated room while my phlebotomist Lyla went over my blood order and insurance. She asked another staff member if we could use the bed room after he was done, so we moved into that room. She did such an amazing job making the blood draw as comfortable and normal as possible, however during my draw the team lead came in with another staff member and began to harshly criticize Lyla for logging into the computer in the room. This went on for an uncomfortable amount of time and continued even after Lyla walked me out of the room. It felt incredibly uncomfortable and unprofessional for the team lead to berate my phlebotomist while a patient was in the room. I was trying so hard to remain comfortable during the blood draw and Lyla was also trying to distract me but having this interaction in the middle of my blood draw made both me and I’m sure Lyla uncomfortable. Overall was disappointed with this interaction and it felt like the team lead prioritized an out of proportions encounter over a patient experience. Lyla did an amazing job!
- SSSC2GreentlcNov 17, 20251.0Waited 2 hours for an appointment. Ended up just leaving because I shouldn’t have to wait 2 hours for a 5 minute blood draw. Will try at a different location.
- MKMaureen KirkOct 3, 20251.0I waited for 2 hours to have my blood drawn and received a 1.5 cm bruise in my left elbow joint yesterday. I looked up my labs today and my CBC couldn’t be performed due to a clot in the blood tube. Is your phlebotomist incompetent? I called your phone number to get this resolved since I pre-paid for the bloodwork, but was sent to a voicemail box as no one answered. Your personnel are inadequate and your customer service is lacking. If I could give zero stars, I would.
- HCHope CalcagniSep 30, 20255.0Staff is very professional