Business Details
About
Medical LaboratorySTD TestingBlood Bank
Schedule a visit at our medical lab located across from Paradise Valley High School.
Give us a visit and experience firsthand why thousands of patients across Arizona choose Sonora Quest Laboratories every day. We look forward to serving you!
Details
- RestroomAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.1
130 reviews
5 stars
59
4 stars
8
3 stars
4
2 stars
8
1 star
51
What are people saying?
AI-generated from recent customer reviews
Staff Competence
Feedback on staff skills is mixed; while some phlebotomists are praised for their professionalism and efficiency, others are criticized for being unskilled and careless during blood draws.
Customer Service
Many customers reported rude and unhelpful front desk staff, leading to a negative experience, while a few highlighted friendly and accommodating employees.
Wait Times
Customers frequently complained about long wait times, even with appointments, indicating a need for better management of patient flow.
Facility Efficiency
Some reviews noted that the facility operates inefficiently, with issues such as lost lab orders and poor communication contributing to customer dissatisfaction.
Positive Experiences
Despite the negative feedback, several customers shared positive experiences, particularly regarding quick service and friendly staff during their visits.
- SMStela MunroNov 12, 20255.0Lab Quest on Bell/40 st. Professional,organised yang lady Elden Anderson did my test ,and I am very happy with her work. Thanks for a great job Stela Munro
- KSKortney ScherwenkaOct 15, 20251.0I am here now with an appointment and proof of a confirmation of my appointment but it’s “not showing” on their end so now I have to wait with 4 people in front of me pushing my schedule back making me miss other appointments. The gentleman with a man-bin at the desk lack comprehension to say the least.
- JMJacquline MaggettiOct 9, 20255.0I went to Sonora Quest for a blood draw and had a great experience. I arrived around 8:10 a.m. and was seen within five minutes. The check-in process on the kiosk was quick and easy, and my phlebotomist was fast, efficient, and professional. The facility is conveniently located on the first floor, and there’s both a large parking lot and a parking garage available (though it was fairly full even at 8 a.m.). Overall, a smooth and efficient visit, highly recommend this location!
- CGCynde G.Jun 13, 20255.0I was here a couple weeks ago, had an appointment and still waited for quite awhile. I need bloodwork again today, I have an appointment at 8:30 am, but see they open at 6 am, I will take my chances and go in early. Hope the experience is faster. I had no issues with them drawing blood, fast and painless.
- MMMarty MirJun 9, 20255.0We are visiting from out of town and had the best experience in getting my wife’s lab work done this morning. We walked in and out within 30mins, without an appointment. The staff was great especially Luz who was very friendly and skilled. Great job!