Sonora Quest Laboratories

3.1
131 reviews

About

Medical LaboratorySTD TestingBlood Bank
Schedule a visit at our medical lab located across from Paradise Valley High School. Give us a visit and experience firsthand why thousands of patients across Arizona choose Sonora Quest Laboratories every day. We look forward to serving you!

Details

  • RestroomAvailable
  • Wheelchair accessible entranceAvailable
  • Wheelchair accessible restroomAvailable

Location

Sonora Quest Laboratories
3805 East Bell Road #1500, Phoenix, AZ
85032, United States

Hours

Reviews

3.1
131 reviews
5 stars
59
4 stars
8
3 stars
4
2 stars
8
1 star
52

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, particularly at the front desk, leading to a negative customer experience.

Wait Times

Many customers reported long wait times, even with scheduled appointments, causing frustration and dissatisfaction.

Phlebotomy Skills

Several reviews mentioned issues with the skill level of phlebotomists, including difficulties in drawing blood and causing pain or bruising.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their professionalism and efficiency, indicating that experiences can vary significantly.
  • PM
    Paula Miller
    5 days ago
    5.0
    Self check in with no appointment. I probably waited 15 minutes (maybe). Staff was friendly.
  • AR
    Amber Roberts
    Dec 4, 2025
    1.0
    Terrible. Had my bloodwork done a couple months ago paid out of pocket fully in office but then got a second bill for $150 in the mail. Then when calling to go back for routine bloodwork from my doctor they say they cant find me in the system at all... How do they not have record of me getting my bloodwork done?! Definitely concerning. I believe Sabrina answered my call and was absolutely no help, rude and said "mmm I don't know" when asking how I wasn't even in their system. Terrible, especially when you're dealing with bloodwork that needs to get to doctors etc. Not going back just due to the lady answering the phones and unexpected bills. ZERO stars.
  • SM
    Stela Munro
    Nov 12, 2025
    5.0
    Lab Quest on Bell/40 st. Professional,organised yang lady Elden Anderson did my test ,and I am very happy with her work. Thanks for a great job Stela Munro
  • KS
    Kortney Scherwenka
    Oct 15, 2025
    1.0
    I am here now with an appointment and proof of a confirmation of my appointment but it’s “not showing” on their end so now I have to wait with 4 people in front of me pushing my schedule back making me miss other appointments. The gentleman with a man-bin at the desk lack comprehension to say the least.
  • JM
    Jacquline Maggetti
    Oct 9, 2025
    5.0
    I went to Sonora Quest for a blood draw and had a great experience. I arrived around 8:10 a.m. and was seen within five minutes. The check-in process on the kiosk was quick and easy, and my phlebotomist was fast, efficient, and professional. The facility is conveniently located on the first floor, and there’s both a large parking lot and a parking garage available (though it was fairly full even at 8 a.m.). Overall, a smooth and efficient visit, highly recommend this location!