Business Details
About
Medical LaboratorySTD TestingBlood Bank
Order routine blood tests or specialty lab services at our medical lab in Central Phoenix. Our Patient Service Center is located in the Grunow Memorial Medical Center across from Banner - University Medical Center Phoenix. To better meet the needs of families with young children, we have a special pediatric entrance and waiting room for children, and our team of phlebotomists have specialized training in pediatric collections.
Schedule an appointment or walk in during our regular business hours. We look forward to serving you!
Details
- RestroomAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
2.8
130 reviews
5 stars
51
4 stars
4
3 stars
7
2 stars
7
1 star
61
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, particularly at the front desk, leading to a negative experience.
Wait Times
Numerous reviews mentioned long wait times, even with appointments, causing frustration among patients.
Phlebotomy Skills
While some phlebotomists received praise for their skills and friendliness, others were criticized for poor technique and causing discomfort.
Facility Cleanliness
The facility was generally noted as clean and well-maintained, contributing positively to some customer experiences.
Communication Issues
Several customers experienced problems with communication regarding appointments, test results, and procedures, leading to confusion and dissatisfaction.
- MVMegan VogelOct 3, 20255.0I didn’t have an appointment and only waited about 20 minutes. The 2 phlebotomists that did my draw were so nice! And the draw itself was done quick and painless. I would definitely come back!
- CMClifford McMahonMar 17, 20235.0This is the best one I’ve been too! This old building is super cool. I set up an appointment and got in at the time of my appointment. Everyone was so kind and it was a really fast experience. There are tons of comfy chairs to sit in as well as a kids area behind a wall to block the sound. I probably wont ever go to another one. I will say, there aren’t many signs outside saying where it is but it’s in the building closest to McDowell.
- EREmily Marie RodriguezJan 6, 20231.0First of all: they: their system was incapable of receiving an electronic fax from my Doctor since the 29th of December. As I am speaking to my Dr on the phone for the 3rd time their system still has not received the fax and another employee butts in and tells the girl not to respond to me to ignore me, when she came to work looking as though she is wearing her pajamas. And I am speaking genuinely!!! EXTREMELY IN PROFESSIONALLY SHE APPEARS TO BE IN PAJAMAS.
- JBJoe BossApr 27, 20225.0Quick , professional, and comfortable.
- SWShannon WestJan 27, 20171.0The lady at the front desk who checks you in is extremely rude!!!! Seems annoyed when you ask questions. It shows that she isn't happy with her job, hopefully her manager will do all the patients a favor by replacing her. Or finding her something where she doesn't have to deal with the public.