Concentra Urgent Care

3.8
1597 reviews

About

Occupational MedicineUrgent CareMedical ClinicPhysical TherapyConcentra Urgent Care
Concentra provides occupational health services to employees, which includes injury care, physical therapy, drug testing, physical exams, urgent care and preventive wellness programs.

Location

Concentra Urgent Care
3010 W Agua Fria Freeway, Phoenix, AZ
85027, United States

Hours

Reviews

3.8
1,597 reviews
5 stars
945
4 stars
168
3 stars
94
2 stars
79
1 star
311

What are people saying?

AI-generated from recent customer reviews

Staff Professionalism

Many customers praised the staff for being friendly, professional, and caring, although some noted instances of rudeness.

Long Wait Times

Numerous reviews highlighted excessively long wait times, even with appointments, leading to frustration among patients.

Facility Cleanliness

While some customers found the facility clean and well-kept, others reported issues with cleanliness, particularly in the bathrooms.

Customer Experience

Overall, experiences varied widely, with some customers expressing satisfaction with the service while others reported significant dissatisfaction, particularly regarding communication and handling of paperwork.
  • KJ
    Kimberly and Jacob Johnson
    3 days ago
    2.0
    I Love my doctor and physical therapists are great! The wait time for my follow up with th Dr while I have a scheduled appointment is way to long! I am usually sitting waiting for the better part of an hour before someone comes in for my 5-10 min check in.. And then another 30 mins before I get my paperwork. It's a lot to have to deal with when you have physical therapy a couple times a week and then being seen once a week by physician.
  • MT
    Manolo T
    Dec 22, 2025
    5.0
    Here for pre employment labs and physical. Fast, great service by the techs. Just had to wait for the provider for like any other centers. Great staff attitude, it’s what matters most for me.
  • PM
    Phillip Munoz
    Dec 22, 2025
    5.0
    I am extremely pleased with this concentra office, from the moment I walked in the ladies behind the desk were extremely friendly and helpful. Everyone was very pleasant and smiling, I went there for my drug test and if in the future I need to go back there for anything, I already know that it's going to be another very pleasant experience for me. Thanks Concentra, everyone working there is absolutely 💯 amazing.....keep up the good work.
  • EK
    Eric Knopp
    Dec 15, 2025
    5.0
    Showed up for my DOT physical and dispite how busy it was with the available staff they were very communicative with wait times and checked in frequently with updates! Was very pleased!
  • WA
    Waleed Aljaf
    Dec 8, 2025
    3.0
    Its really nice facility and the costumers service amazing and all the people work there are professional i recommend them , The only thing i found it weird that there is no TV any where waiting area or the rooms specially the wait some times take almost 30 minutes i wish they can fix that