Business Details
About
Occupational MedicineUrgent CareMedical ClinicPhysical Therapy
Concentra provides occupational health services to employees, which includes injury care, physical therapy, drug testing, physical exams, urgent care and preventive wellness programs.
Details
- RestroomNot available
- Wheelchair accessible restroomNot available
Location
Hours
Reviews
4.0
912 reviews
5 stars
588
4 stars
100
3 stars
38
2 stars
27
1 star
159
What are people saying?
AI-generated from recent customer reviews
Staff Professionalism
Many customers praised the staff for being friendly, helpful, and professional, although some reported instances of rudeness.
Wait Times
Numerous reviews highlighted long wait times, with some customers experiencing waits of over 4 hours for simple procedures.
Cleanliness Issues
Several customers reported that the facility was dirty, with complaints about the lobby and restrooms.
Customer Service
While many appreciated the customer service, there were notable complaints about unprofessional behavior from some staff members.
Efficiency
Some customers experienced quick service, but others noted inefficiencies in the process, particularly regarding paperwork and test results.
- ASAj Smith4 days ago1.0Waste of time
- JMJonathan MooreNov 17, 20255.0The staff was great, In-N-Out in a timely manner.
- BBBrendonNov 3, 20255.0The whole process was very simple and quick which really makes a difference when you are "on the clock". The ladies at the front desk were also nice and polite.
- DHDeAunte HarrisNov 3, 20253.0The front desk staff and nurses were nice. But the wait time was incredibly long 3+ hrs. Due to them not having you make appointments.. just walk ins.. so yea long wait times, but other then that the staff were pleasant.
- ACAshley CollardNov 3, 20251.0If you care about your CDL, don't bother coming here. Got my DOT Physical done on 10/29. As of 11/3, concentra has not sent my med card to the state for it to be attached to my license. Now I'm blocked from working and have to worry if my license is effected and if I'LL have to pay the price for THEIR mess up.
Frequently Asked Questions About Concentra Urgent Care
What services does Concentra Urgent Care provide?
Concentra Urgent Care offers occupational health services including injury care, physical therapy, drug testing, physical exams, urgent care, and preventive wellness programs.
Where is Concentra Urgent Care located?
It is located at 3532 W Thomas Road, Suite 5, Phoenix, AZ 85019, USA.
What are the operating hours of Concentra Urgent Care?
The center is open Monday through Friday from 8:00 AM to 5:00 PM and closed on weekends and major holidays like Thanksgiving and Christmas.
What payment methods are accepted at Concentra Urgent Care?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Does Concentra Urgent Care have wheelchair accessible restrooms?
No, the facility does not have wheelchair accessible restrooms.
How can employers set up an account with Concentra Urgent Care?
Employers can set up an account through the provided featured message link on their website for worker's comp injury consultation.
What nearby gas stations can assist customers visiting Concentra Urgent Care?
Nearby gas stations include Valero, Casco Food Mart, and Exxon & Mobil Stations, which can be convenient for refueling while visiting the area.
Are there any nearby religious organizations around Concentra Urgent Care?
Yes, nearby religious organizations include Beyond the Veil Global Ministries, Ministerios Reydegloria, Pavilion Of Praise Church, and Embassy World Worship Center, providing community services and places of worship.
Which nearby services might be useful for personal or business needs when visiting Concentra Urgent Care?
Nearby services such as Premier Income Tax Services, JG Insurance Agency LLC, and Pro-Bookkeeping & Tax Services offer financial and insurance support that could be helpful.
How can customers find more information or reach Concentra Urgent Care online?
Customers can visit their website at https://www.concentra.com/urgent-care-centers/arizona/phoenix/west-35th-and-thomas-urgent-care/ or follow them on social media via Facebook, Instagram (@concentrahealth), and Twitter (@ConcentraHealth).