Sonora Quest Laboratories

Reviews

• MK

  Mike Kennedy

  Nov 6, 2025
  5.0
  Sonora Quest in Oro Valley is outstanding!! Great technicians and friendly staff. I have been going there for 7 years. Excellent!!!
• EK

  E Kelman

  Oct 28, 2025
  1.0
  I would never recommend the phlebotomist I had. I have very easy veins and had fully hydrated before the draw. The phlebotomist used a a large gauge straight vacutainer needle instead of a smaller butterfly style needle which is preferable, but I figured since it was only a single tube, I could see his choice, but it easier to go through vein. When he inserted the needle and inserted the Vacutainer tube to collect my blood he did not pull blood immediately. To my surprise, he removed the vacutainer from the needle and proceeded to reseat it on the needle. This is against Becton Dickson’s ( the manufacturer of Vacutainer) single use labeling because 1) it breaks the vacuum in the container , preventing collection, and 2) risks cross contamination and infection. I was surprised, but asked him why he was not taking a new tube, he responded that he had not broken the vacuum because he did not draw air- this is completely incorrect, but now he has a needle in my arm and I am in a vulnerable position. He then proceeded to roll the needle to find the vein. Ow! When I was over his groping with the needle. I suggested he try my other arm. He did, but I realized I am not even sure he changed the needle or the vacutainer, which he had inserted repeatedly on the needle on the right arm! When he finally did hit the vein on my left arm, the blood started and stopped almost immediately and I am not enough sure he drew more than .5 ml red top attained ( I think it was the 7 ml size) which means that there may not have been enough blood to even run the test since the usual draw for this test is a minimum of 1ml and preference of 3-5mls and may also cause hemolysis. He quickly moved the tube out of my field of vision. In the end, I realized he did not even glove. As for customer service, there was zero bedside manner, didn't introduce himself or say hi, nor did he have a name tag or ID badge. Sonora Quest needs to review their trainings and their SOPs.
• KM

  Kathy McClure

  Jan 24, 2025
  2.0
  Front desk professional and efficient. Had Ramon today who was the absolute worst I have ever had. Not friendly in the least bit. Should considering sing a new job if he is that unhappy!
• DG

  Duchess Grecia

  Dec 9, 2022
  1.0
  What a rude unprofessional staff! An older gentleman came in and instead of helping him they rudely told him to just figure it out. I will never come back here. What a nightmare of stuff and I feel so sorry for the patient. Have compassion or don't do this job.
• SP

  Sanford Potter

  Oct 15, 2021
  1.0
  Employees were rude and sarcastic! Will not use this location again?