Business Details
About
Medical LaboratorySTD TestingBlood Bank
Come to our Patient Service Center in East Mesa and experience firsthand what makes Sonora Quest Laboratories the #1 bioscience company in Arizona.
Schedule an appointment or visit us as a walk-in patient as early as 6:00 a.m. during weekdays.
Details
- RestroomAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.1
194 reviews
5 stars
81
4 stars
16
3 stars
8
2 stars
15
1 star
74
What are people saying?
AI-generated from recent customer reviews
Wait Times
Customers frequently reported excessive wait times, often exceeding their scheduled appointment times, leading to frustration.
Customer Service
Many reviews highlighted poor customer service, particularly from front desk staff, who were described as rude and unhelpful.
Staff Competence
While some phlebotomists received praise for their skills and compassion, others were criticized for lack of knowledge and professionalism.
Efficiency
Despite the high volume of patients, some customers noted that the staff managed to process patients quickly once they were called back.
Appointment Issues
Numerous customers expressed dissatisfaction with the appointment scheduling system, indicating it was ineffective and led to confusion.
- CKCarol KraftNov 14, 20252.0If you get an appointment. Don't go early. You will have to wait until your appointment to get in. Walk-ins will get in first. It's been 4 days and my Dr. Hasn't received the results.
- TFThomas FournierOct 20, 20251.0Office hours are very poor, if you work for a living, good luck having a blood draw done because there is nothing available after 3pm. So in order to get access I would have to take time off work to get basic medical care.
- SOSandra OchoaOct 18, 20255.0I didn't have an appt. and they got me right in.
- SDS DOct 9, 20251.0What a nightmare! Needed to schedule lab work for my father. Called and would not do it over the phone only via their website. Had to create an account which after an HOUR still did not have an appointment or even an account as their website kept messing up. Can't even begin to tell you have many times I added the same info over and over! Finally got fed up and went to Labcorp and scheduled an appointment. After that got an email that I had an account set up. Too late, your horrible service sent me elsewhere!
- BKBrock KingSep 26, 20251.0They were late getting me into my appointment. When my name was called for what I thought was time they had me pay the bill and then sent me back out to the waiting room.