Concentra Urgent Care

4.1
1244 reviews

About

Occupational MedicineUrgent CareMedical ClinicPhysical Therapy
Concentra provides occupational health services to employees, which includes injury care, physical therapy, drug testing, physical exams, urgent care and preventive wellness programs.

Details

  • RestroomNot available
  • Wheelchair accessible restroomAvailable

Location

Concentra Urgent Care
1959 S Val Vista Drive, Mesa, AZ
85204, United States

Hours

Reviews

4.1
1,244 reviews
5 stars
841
4 stars
120
3 stars
52
2 stars
49
1 star
182

What are people saying?

AI-generated from recent customer reviews

Wait Times

Customers frequently reported long wait times, often exceeding the estimated duration, leading to frustration.

Staff Professionalism

The staff received praise for being friendly, courteous, and professional, although some reviews noted instances of rudeness.

Service Efficiency

While many customers appreciated the quick service once seen, the overall efficiency was hampered by the long wait times.

Cleanliness

Some reviews highlighted cleanliness issues within the facility, which affected customer satisfaction.

Customer Experience

Overall, experiences varied widely, with some customers having excellent interactions while others faced significant issues.
  • CC
    Cat
    Nov 17, 2025
    1.0
    First of all, the immediate feeling you get upon entering is that youre there because you did something wrong, and a "we're gonna find out what it was" reeks from the associates personality like a really bad perfume. Second, they're already armed for complaints and pushback from "patients" since there is a HUGE banner that specifically reads: if you're hostile or unpleasant, we will call the police and notify your employer." So that alone probably thwarts 90% of those who want to simply open their mouths and express dissatisfaction for THEIR demeanor and excessive wait times. Speaking of wait times, these people have zero concern for your time. I literally waited 90 minutes to drop a urine sample for pre employment. 90 minutes. For a process that took me 5. Like. I get that there are others ahead of me, thats fine. There ARE patients there for work injuries that need to be seen by a nurse of some sort. I get it. But Concentra is primarily a drug test center more than an "urgent care" so that being said, you think there would be more collection techs back there running an expression lane for this , because you DONT need 4 girls up front behind the desk treating people poorly. Look at it this way: if you pull into Discount for an air pressure check, are you really gonna be satisfied waiting for 6 people to get new tires installed first? No.
  • JF
    Jerry Fabiano
    Nov 17, 2025
    5.0
    The doctor and staff was very professional and helpful to get to the bottom of my Health concern, and to make sure that no unnecessary surgery was performed after the evaluation of the CAT Scan Etc. Thanks again,
  • JO
    Julie Otero
    Nov 17, 2025
    3.0
    The facility is clean, really good with keeping up with the fast pace. I just felt like my situation wasn't handled well, and I dont think it was concentra but information was missed.
  • AR
    Amber Romero
    Nov 12, 2025
    2.0
    Wait time was extremely long; an hour and a half just for a pre-employment drug test. There is not enough signage to help patrons through the process and not enough seating, as many people had to stand or wait outside. When the nurses/ techs would call people back they were too quiet and did not enunciate names so half the time the wrong person would stand when a name was called.
  • MM
    Maria Moore
    Nov 4, 2025
    5.0
    My experience at Concentra was great. My Physical Therapist Riley was in training however she was very knowledgeable and helped me with a speedy recovery. Oscar was excellent with scheduling all my appointments . Thank you !

Frequently Asked Questions About Concentra Urgent Care

What types of occupational health services does Concentra Urgent Care provide?

Concentra offers services including injury care, physical therapy, drug testing, physical exams, urgent care, and preventive wellness programs for employees.

What are the operating hours of Concentra Urgent Care in Mesa, AZ?

Concentra Urgent Care is open Monday to Friday from 8:00 AM to 5:00 PM and is closed on weekends and holidays like Thanksgiving and Christmas.