Concentra provides occupational health services to employees, which includes injury care, physical therapy, drug testing, physical exams, urgent care and preventive wellness programs.
Customers frequently reported long wait times, often exceeding the estimated duration, leading to frustration.
Staff Professionalism
The staff received praise for being friendly, courteous, and professional, although some reviews noted instances of rudeness.
Service Efficiency
While many customers appreciated the quick service once seen, the overall efficiency was hampered by the long wait times.
Cleanliness
Some reviews highlighted cleanliness issues within the facility, which affected customer satisfaction.
Customer Experience
Overall, experiences varied widely, with some customers having excellent interactions while others faced significant issues.
CC
Cat
Nov 17, 2025
1.0
First of all, the immediate feeling you get upon entering is that youre there because you did something wrong, and a "we're gonna find out what it was" reeks from the associates personality like a really bad perfume.
Second, they're already armed for complaints and pushback from "patients" since there is a HUGE banner that specifically reads: if you're hostile or unpleasant, we will call the police and notify your employer." So that alone probably thwarts 90% of those who want to simply open their mouths and express dissatisfaction for THEIR demeanor and excessive wait times. Speaking of wait times, these people have zero concern for your time. I literally waited 90 minutes to drop a urine sample for pre employment. 90 minutes. For a process that took me 5. Like. I get that there are others ahead of me, thats fine. There ARE patients there for work injuries that need to be seen by a nurse of some sort. I get it. But Concentra is primarily a drug test center more than an "urgent care" so that being said, you think there would be more collection techs back there running an expression lane for this , because you DONT need 4 girls up front behind the desk treating people poorly. Look at it this way: if you pull into Discount for an air pressure check, are you really gonna be satisfied waiting for 6 people to get new tires installed first? No.
JF
Jerry Fabiano
Nov 17, 2025
5.0
The doctor and staff was very professional and helpful to get to the bottom of my Health concern, and to make sure that no unnecessary surgery was performed after the evaluation of the CAT Scan Etc.
Thanks again,
JO
Julie Otero
Nov 17, 2025
3.0
The facility is clean, really good with keeping up with the fast pace. I just felt like my situation wasn't handled well, and I dont think it was concentra but information was missed.
AR
Amber Romero
Nov 12, 2025
2.0
Wait time was extremely long; an hour and a half just for a pre-employment drug test. There is not enough signage to help patrons through the process and not enough seating, as many people had to stand or wait outside. When the nurses/ techs would call people back they were too quiet and did not enunciate names so half the time the wrong person would stand when a name was called.
MM
Maria Moore
Nov 4, 2025
5.0
My experience at Concentra was great. My Physical Therapist Riley was in training however she was very knowledgeable and helped me with a speedy recovery. Oscar was excellent with scheduling all my appointments . Thank you !
Frequently Asked Questions About Concentra Urgent Care
What types of occupational health services does Concentra Urgent Care provide?
Concentra offers services including injury care, physical therapy, drug testing, physical exams, urgent care, and preventive wellness programs for employees.
What are the operating hours of Concentra Urgent Care in Mesa, AZ?
Concentra Urgent Care is open Monday to Friday from 8:00 AM to 5:00 PM and is closed on weekends and holidays like Thanksgiving and Christmas.
Where is Concentra Urgent Care located?
It is located at 1959 S Val Vista Drive, Ste. 106, Mesa, AZ 85204, USA.
What payment options are accepted at Concentra Urgent Care?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Does Concentra Urgent Care have wheelchair accessible restrooms?
While they do not have general restrooms, they offer wheelchair accessible restrooms.
Which associations is Concentra Urgent Care affiliated with?
It is affiliated with the Urgent Care Association of America.
What nearby places can I visit before or after my appointment at Concentra Urgent Care?
Nearby places include The Union Jack pub, Filiberto's Mexican Food restaurant, and Burger King for dining options, and Jeremy Simms: Allstate Insurance for insurance services.
Are there financial services near Concentra Urgent Care?
Yes, Wells Fargo Home Mortgage and Fuller's Tax Service are nearby for banking and tax support needs.
How can nearby medical and wellness providers complement my visit to Concentra Urgent Care?
Nearby providers such as My Dental Dentistry & Education, Arizona Neuropathy, and AZ Trim & Wellness offer additional dental, neurological, and health spa services to support your overall well-being.
What social media platforms can I use to follow Concentra Urgent Care updates?
You can follow them on Facebook at ConcentraUrgentCareMesaAZ30315, on Instagram as concentrahealth, and on Twitter as ConcentraHealth.