Brookdale East Mesa

Reviews

• AW

  Amy Wunderlich

  Nov 16, 2025
  5.0
  It’s taking me several years to find the right place for my mother who has dementia. Brookdale East Mesa is working out perfectly. The staff is very attentive and I feel very comfortable knowing my mother is being well taken care of. Travis the Executive Director, is doing an outstanding job running this facility.
• TV

  Terry Virden

  Oct 24, 2025
  5.0
  Thank you for dealing with my mother on it on a daily basis.It's not easy, but the staff stays calm and keeps her calm
• LS

  laurie schermeister

  Oct 9, 2025
  5.0
  I highly Brookdale East Mesa for your loved ones. My mom is very happy there. They treat everyone with respect.
• JF

  Judy Flores

  Jul 18, 2025
  5.0
  I am a friend of a resident in sea side #50 for years. I am going every day feeding him lunch, while his wife is away on vacation. While I was there today 7/18, at the noon meal, I was very impressed by CG, Sharon. (I did not get her last name.) Sharon followed all the protocols that BKD put in place years ago. 1-She had the wet warm cloths for each resident to wash their hands. If they couldn't, then she assisted them. 2- she stayed in the dining room the entire time they were eating, to monitor for chocking and/or assisted them. 3- She wore gloves and changed them as needed when soiled or between residents. 4- she kept the radio volume down so she heard it and and no one heard the often screeching radios throughout the dining room. If she needed to reply, she stepped out to the edge of the room to talk for a couple seconds. 5- she served everyone at a table, before she took meals to another table. 6 - she monitored all residents glasses and refilled them as needed. 7- she was cheerful, kind, helpful and attempted to talk to all of them, including any family present. 8- she tried very hard to keep a noisy dining experience casual and quiet and restaurant style. Sharon goes above and beyond as a CG and her elegance showed through today, and I am sure it's every day she works. I am since retired, but I had learned all the dining protocols when I worked for BKD for nearly a decade. So I am really impressed with Sharon!! Thank you Sharon for a job well done!!
• SD

  Stacey Darden

  Dec 25, 2018
  1.0
  Please don't send your family here! Negative star if I could! I visited for maybe 30 minutes or less, all of which (and more) I witnessed during this visit: 1. Patient/ resident having a seizure, in the dining hall in a chair. NOT ONLY did the staff not know it was happening and not know what to do, I told them to lay her on the ground on her left side, but they refused to allow us to even make sure she wouldn't fall and they surely weren't securing her either (the dispatcher told you the same thing to do). They never verified if anything was in her mouth (she was EATING) and they never even knew she was seizing until we told them (there was 2 attendings next to her, I was across the hall and witnessed it all). And have video of this. 2. A short visit and not a clean bathroom anywhere? The resident restroom had DRIED feces everywhere, and the guest bathroom had blood all over the door handle and another disgusting toilet. Health department, would you like some photos? I have plenty. 3. The food was seriously hard, frisbee throwing hard, and this was a HOLIDAY meal. The regular meals are absolutely disgusting! And when the resident pointed out it was cold and hard, the staff was so rude to them, poked the food with their bare hands, yanked it away, microwaved it (um, kinda, 5 seconds didn't help) I can't believe how rude the staff was to the patients- this broke my heart! 4. The shivering ladies trying to eat their "food", very cold climates and they are dressed in summer clothing. Um... hello people, it's CHRISTMAS, not July. Try offering them their sweater or something! You can SEE them trying to pull their arms in their tee shirts and you yelled at them? Really!? I was freezing and the weather there was like summer compared to where I live, I'm used to the cold and it was cold. 5. You don't comfort or even talk to the residents, you YELL at them. Not just 1 worker, the 7 employees I witnessed all did. Pulling people by their elbow to make them walk, pushing them down to sit, this isn't compassion, this is abuse. Slow down for a moment and walk the residents speed, you're only at least 20 years younger than them. 6. Stop saying "that's not my job", for the love of humanity, if you work there and there's a spill, wipe it up real quick. If we tell you something is wrong (like a freezing room, cold steak, 2 clogged toilets, NO BATHROOM SOAP- none, not in treatment room or public bathroom, no bra on the resident you helped get dressed, seizing resident in a chair, dirty light switches, fresh blood needing cleanup, a clean table to eat at, a clean chair to sit in, a bandaid, or heaven forbid simple basic CPR and emergency protocol, or even the table that was about to fall because the bolt was so loose- you're welcome, I fixed it, it took 30 seconds) STOP SAYING IT'S NOT YOUR JOB! I heard that so many times I kept thinking, what IS YOUR JOB? I pray for every resident here!! This is so wrong.

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