Sonora Quest Laboratories

Reviews

• GG

  George

  Dec 5, 2025
  1.0
  The phlebotomist seemed competent but everything else was unacceptable, a far cry from my experience at a Quest owned and operated site (which this isn't). The patient portal is poor. Inexplicably, they post results only when everything is complete, which presented a problem for me because the test results were essential for a scheduled surgery. Moreover, they refused to report results to me, the patient. I'm not sure why they think they have the right to withhold results from the patient. In any event, my subsequent experience with Labcorp (in the same building) was far superior. I would use a Quest owned and operated collection site but will never again use a Sonora Quest lab.
• CG

  carolina gasca

  Nov 3, 2025
  1.0
  I had a horrible experience with the customer service provided. It appeared that the staff members were preoccupied with other things intead of their actual work, and I felt that customers were not given individual attention. I spent two and a half hours attempting to resolve an issue. My daughter's labs for blood work were faxed twice from her doctor's office. I confirmed the correct office location and fax number with them on both occasions, and even received a direct fax number from one of your employees. However, I was informed both times that the lab work had not been received. It was quite frustrating to repeatedly request a recheck, only to be met with what appeared to be confused and unconcerned expressions each time I inquired. Ultimately, I found it necessary to travel to Tucson to personally confirm with my doctor's office whether the lab work had been submitted. Indeed, it had been, and I was able to have my toddler's blood work completed at a Sonoran Labs facility in Tucson within 15 minutes, thanks to the efficient and professional technicians there. I will never recommend this Sonoran lab location to anyone. Staff members are a bunch of lazy, unprofessional, and not so bright.
• RL

  Rene R Lopez

  Nov 3, 2025
  1.0
  I logged in to that thing no Mon and I sat for 2hrs waiting cause there to cheap to have someone at the front desk
• HM

  H J Melnick

  Oct 21, 2025
  5.0
  Great lab services. Knowledgeable technicians. ADA compliant. Drop in service.
• DP

  DMR not provided

  Sep 22, 2025
  3.0
  Ok lab