Business Details
About
Medical LaboratorySTD TestingBlood Bank
Schedule a visit or walk in to our medical lab in Goodyear for routine blood tests or specialty lab services.
Give us a visit and learn why over 23,000 patients across Arizona trust Sonora Quest Laboratories every day for their clinical lab testing.
Details
- RestroomAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Sonora Quest Laboratories
13657 West McDowell Road #100, Goodyear, AZ
85395, United States
Hours
Reviews
3.5
154 reviews
5 stars
80
4 stars
16
3 stars
5
2 stars
11
1 star
42
What are people saying?
AI-generated from recent customer reviews
Staff Professionalism
Many customers praised the staff for being friendly, caring, and professional, especially during blood draws for children and those with special needs.
Efficiency
Customers frequently noted the quick service and minimal wait times, with many reporting being in and out in under 30 minutes.
Customer Service Issues
Several reviews highlighted poor customer service experiences, particularly with front desk staff, leading to frustration and dissatisfaction.
Online System Problems
Multiple customers expressed frustration with the online portal and helpline, citing difficulties in accessing lab results and poor communication.
Facility Cleanliness
Some customers reported concerns about the cleanliness and maintenance of the facility, indicating a need for improvement.
- LSLarry Smith1 day ago2.0I never had any problem with the service . The Staff was always Friendly and fast . from what I saw was to many People in a Hurry to get in and get out .
- RARaied AlraiesNov 11, 20255.0Thank you Clarissa you are very professional in your blood lab work we love you me and my wife ❤️
- SVSabrina VargasNov 6, 20255.0Really amazing people that work here. I've brought my son who is autistic and has DS. He needs to be held down by 3-4 people to get his blood drawn. Each time we go , they're always caring of his needs and are quick and efficient. We so appreciate them caring for our son.
- KKKristieNov 6, 20255.0I had a great experience at the Buckeye location! The ladies there were all so kind, helpful, and professional. It broke my heart to see how rudely some customers treated them, but they handled it with grace and positivity. Special shout-out to Ashley — she was absolutely amazing!
- JBJeff BundrickNov 3, 20254.0Clarissa is an amazing phlebotomist. Friendly, caring, professional, skilled, and willing to go the extra mile. While she was incredible and the front office attendant (Katrina) was kind, I can't give five stars because the online portal and helpline absolutely suck. I tried for over an hour to gain access to my lab results. Even though I answered all of the questions correctly about myself to verify my identity, it's still locked me out. My only other option was to receive my lab results by email. Even though it has been several days, I still don't have my lab results, which is very frustrating. Thankfully, the staff was nice at the Goodyear location, but the online system (and LexisNexis who provides the cyber security) is hot garbage, IMHO.