Business Details
About
Medical LaboratorySTD TestingBlood Bank
Schedule a visit or walk in to our medical lab in Goodyear for routine blood tests or specialty lab services.
Give us a visit and learn why over 23,000 patients across Arizona trust Sonora Quest Laboratories every day for their clinical lab testing.
Details
- RestroomAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Sonora Quest Laboratories
13657 West McDowell Road #100, Goodyear, AZ
85395, United States
Hours
Reviews
3.5
157 reviews
5 stars
80
4 stars
16
3 stars
6
2 stars
11
1 star
44
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff for being friendly, professional, and efficient, particularly highlighting individual phlebotomists for their skill and care.
Service Efficiency
Customers frequently noted quick service and minimal wait times, especially for walk-ins, although some reported issues with appointment management.
Customer Service Issues
Several reviews mentioned poor customer service experiences, particularly with front desk staff, and issues with communication and professionalism.
Facility Conditions
There were mixed reviews regarding the cleanliness and maintenance of the facility, with some customers expressing concerns about unsanitary conditions.
Technical Difficulties
Multiple customers reported frustrations with the online portal and appointment systems, indicating a need for improvement in these areas.
- BBBruno BoilermakerJan 2, 20261.0How do you run a medical facility and not have anyone at the front desk and expect people to answer their own questions and check themselves in? I have been watching this for the past hour!
- ECEinar CoutinDec 12, 20253.0Don’t forget waste your time making an appointment. Walk ins get in before you
- LSLarry SmithNov 23, 20252.0I never had any problem with the service . The Staff was always Friendly and fast . from what I saw was to many People in a Hurry to get in and get out .
- RARaied AlraiesNov 11, 20255.0Thank you Clarissa you are very professional in your blood lab work we love you me and my wife ❤️
- JBJeff BundrickNov 3, 20254.0Clarissa is an amazing phlebotomist. Friendly, caring, professional, skilled, and willing to go the extra mile. While she was incredible and the front office attendant (Katrina) was kind, I can't give five stars because the online portal and helpline absolutely suck. I tried for over an hour to gain access to my lab results. Even though I answered all of the questions correctly about myself to verify my identity, it's still locked me out. My only other option was to receive my lab results by email. Even though it has been several days, I still don't have my lab results, which is very frustrating. Thankfully, the staff was nice at the Goodyear location, but the online system (and LexisNexis who provides the cyber security) is hot garbage, IMHO.