Business Details
About
Medical LaboratorySTD TestingBlood Bank
Come to our medical lab near Abrazo Arrowhead Hospital in Glendale for routine blood tests or specialty lab services.
Experience firsthand why Sonora Quest Laboratories is the market share leader in clinical lab testing in Arizona!
Details
- RestroomAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
2.5
132 reviews
5 stars
45
4 stars
2
3 stars
3
2 stars
12
1 star
70
What are people saying?
AI-generated from recent customer reviews
Long Wait Times
Numerous customers reported excessive wait times, often exceeding an hour, even with appointments.
Customer Service Issues
Many reviews highlighted poor customer service, including rude staff and lack of assistance at the front desk.
Inconsistent Experiences
While some customers praised specific staff members for their friendliness and professionalism, others reported negative experiences with phlebotomists and front desk personnel.
Operational Problems
Customers noted issues with the lab's operational hours and organization, including being closed when advertised to be open.
Mixed Reviews on Staff
Feedback varied significantly regarding staff competency, with some praising their skills while others criticized their professionalism and training.
- IMIzabela MocicNov 7, 20251.0I would give it negative if I cold. Went 2 times in the week. First time had appointment, waited 45 minutes and had to leave. Front desk is empty,no one to check in or ask questions. Second time I tried in few days without appointment and same situation. Waited for one hour and half without anyone to check in paper work or anything. Had to leave again without any blood work done. What shameful thing to do to patients. Would avoid this place by any means
- CRChris RamseyNov 3, 20255.0I normally dislike having to give blood. But Jackie at Senora was excellent at her job, and made it extremely easy!
- THTiffany HayesOct 11, 20255.0This place was very friendly. Xochitl was great with my 4 year old that needed labs. I highly recommend this location to others.
- GSGloria SanchezOct 8, 20255.0I've been to 4 different locations What's Nora?And they have all been awesome.The wait is less than thirty minutes. They have very nice lab technicians So far so good!!
- JFJodie ForsethOct 6, 20251.0If I had a choice I would not have given a 1 star. My Dr told me to drop off my urine sample with my orders to the lab no appt necessary since I am doing my urine sample from home I stood at the desk for 30 min and the workers just walked past me finally I stopped someone and she said I had to schedule a appt even to just drop off my sample. I tried to call multiple times to double ck and no one senders the phone . People are rude there too they ignore you