Sonora Quest Laboratories

Reviews

• OL

  orlyn levy

  Jan 2, 2026
  2.0
  The bathrooms were filthy. I told 2 people, they looked and then walked away. Place gave an overall feeling of dirtiness. Not a friendly staff
• AZ

  Amy Zdon

  Dec 16, 2025
  1.0
  I understand why they have so many negative reviews. They mishandled my blood samples, keeping them at the wrong temperature which resulted in them being considered destroyed/untestable by the time they reached the lab. When they reached out to me to inform me of this they didn't even have the relevant information on the tests for the samples which were destroyed, the woman on the phone was confused about even the most simple general aspects of blood testing, which is strange because you would think they would train the customer service to be at least minimally informed about the company's services and processes, especially if they are being paid/expected to direct customers about the company's services and processes. It leads me to question if any of the samples taken with them will give reliable results, or if all of their records and sample handling are completely jumbled and botched, especially given their personnel's lack of knowledge on how blood sampling even works. They probably don't train the staff who are handling the samples on how to handle the samples either, which is why mine were botched by them.
• MM

  Michael Mayberry

  Dec 11, 2025
  1.0
  Worst experience ever. I checked in on the kiosk and selected to receive a text when it was my turn rather than waitingin an office full of sick people. After waiting 90 minutes, I went inside to ask what the delay was to find a note on the door that the office had closed 2 minutes ago for a meeting. Someone eventually allowed me access back into the office, and after checking my name, they told me I had never checked in and they would not be able to perform my labs. Get your labs done elsewhere, these location is staffed by incompetent people with no concern for their customers.
• NN

  No No

  Nov 28, 2025
  1.0
  Terrible customer assistance and they never answer the phone. Call when you have questions.
• IM

  Izabela Mocic

  Nov 7, 2025
  1.0
  I would give it negative if I cold. Went 2 times in the week. First time had appointment, waited 45 minutes and had to leave. Front desk is empty,no one to check in or ask questions. Second time I tried in few days without appointment and same situation. Waited for one hour and half without anyone to check in paper work or anything. Had to leave again without any blood work done. What shameful thing to do to patients. Would avoid this place by any means