Business Details
About
Medical LaboratorySTD TestingBlood Bank
Order routine blood tests or specialty lab services at our medical lab in the Canyon Springs Medical Plaza next to Banner Gateway Medical Center. .
To ensure prompt service, patients are accepted by appointment only. We look forward to serving you!
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
2.5
108 reviews
5 stars
37
4 stars
2
3 stars
2
2 stars
7
1 star
60
What are people saying?
AI-generated from recent customer reviews
Long Wait Times
Many customers experienced excessive wait times, often exceeding an hour, even with scheduled appointments.
Staff Professionalism
Feedback on staff professionalism was mixed; while some phlebotomists were praised for their skill and friendliness, others were criticized for rudeness and lack of empathy.
Appointment Issues
Numerous reviews highlighted issues with appointment management, including being treated like walk-ins despite having appointments.
Customer Service
Customers reported poor customer service, particularly at the front desk, with complaints about rudeness and lack of assistance.
Positive Experiences
Despite the negative feedback, several customers shared positive experiences with specific phlebotomists who were skilled and made the process comfortable.
- MTM TNov 10, 20251.0Worst experience ever 3.5 hour wait so Missed my draw period Never again
- CWCharlene WalshNov 5, 20255.0Erika at Sonora Laboratory is fantastic! She greeted me with a big, friendly smile that immediately put me at ease. She was efficient, professional, and had a great sense of humor that made the whole experience surprisingly enjoyable. Getting blood drawn isn’t usually something to look forward to—but with Erika, it felt quick and pleasant. Highly recommend her!
- JSJoe StylerOct 17, 20251.0Took two people here to get their blood drawn. One couldn’t get theirs drawn because two phlebotomists could not find a vein and said come back another day after trying four different spots. That was pretty bad considering that is their main job. On top of that there was one order and it took about 40 minutes of sitting not in the waiting room but waiting for the phlebotomist to type the order in the back room. The other person is still back there waiting for their blood to be drawn an hour after being called back to get it drawn. We had appointments. I will never be back here. On the positive the people were nice.
- JLJohn LaidlawOct 6, 20251.0I couldn't make an online appointment due to error messages. I have to assume that it was due to a forgotten account or someone else with the same name. Difficult to impossible to get help from a live person on the phone. So frustrating and a huge waste of my time. I decided to try LabCorp. They were so easy to make an appointment with.
- JJJerriSep 29, 20251.0Went today for a blood draw that MUST be timed to be drawn between 7:45 AM and 8:15 AM or my doctor said the results would not be good. I arrived at 7:10 AM and there were 2 others in the waiting room. The first "greeter" took me at 7:20 AM and told me they would have to draw blood then. I said no. So, I talked to the phlebotamist who told me the same thing. I said no to her too. So, a 2nd phlebotamist looked at the specific test I was to have and told me that it could only be taken between 8 and 10 AM. And taking it before 8 AM would mean they would have to throw it out. So, I said OK--just take me before 8:15. She continued to tell me she had until 10 AM to take my blood. By this time with 3 people NOT LISTENING, I finally yelled, "What part of taking my blood only between 7:45 and 8:15 AM do you not understand??" It took making a loud scene before they finally told me they could take my blood before 8:15 AM. It was taken at 8:08 AM. This was the worst experience I have ever had getting blood drawn. I will not return here...they only listen to "lab rules" and really don't care what the physicians need to have done. VERY FRUSTRATING that they either think they know more than the doctor or they think I was either lying or not knowing what I was talking about. Either scenario is not good for the patient who just needs their blood drawn at a certain time.