Sonora Quest Laboratories

2.6
197 reviews

About

Medical LaboratorySTD TestingBlood Bank
Our medical lab is located in the Dobson Center near Chandler Regional Medical Center. Give us a visit and experience firsthand why Sonora Quest Laboratories is the #1 bioscience company in Arizona!

Details

  • RestroomAvailable
  • Wheelchair accessible restroomAvailable

Location

Sonora Quest Laboratories
2081 West Frye Road #107, Chandler, AZ
85224, United States

Hours

Reviews

2.6
197 reviews
5 stars
66
4 stars
6
3 stars
9
2 stars
11
1 star
105

What are people saying?

AI-generated from recent customer reviews

Long Wait Times

Many customers reported excessively long wait times, often exceeding an hour even with appointments.

Customer Service

The front desk staff received consistent criticism for being rude and unhelpful, negatively impacting the overall experience.

Phlebotomist Skills

While some phlebotomists were praised for their skills and professionalism, others were criticized for being inexperienced and causing discomfort during blood draws.

Facility Issues

Customers noted issues with cleanliness and organization, including overcrowded waiting areas and lack of proper staffing.

Mixed Experiences

Some customers had positive experiences with specific staff members, highlighting individual employees who provided excellent service.
  • PB
    Paula Bryce
    Nov 14, 2025
    1.0
    Plan on spending at least half a day here even WITH an appointment. There is only a kiosk to check in and I am still waiting an hour after my appointment. No one is available to ask for help. Our healthcare system is so inefficient.
  • FB
    Frankie Bode
    Nov 6, 2025
    5.0
    I had advised to Deanna that I had a bad experience at another Sonora Quest and she took care of me quite well. No bruise and checked in on me. Thank you so much Deanna!!
  • SP
    S P
    Nov 4, 2025
    1.0
    This place has gone from ok to worse….Went in Monday, waited 2 hours, couldn’t get in. Went again Tuesday at 6am walk in. They literally took one person in till 6:35am and by that time, all people with appointments started coming in and my number kept going back and back. If you don’t want to start taking people in at least by 6:05-6:10am, don’t publish 6am start time. People expect to be done at least in an hour for simple blood work.
  • TC
    Terri Castles
    Nov 3, 2025
    5.0
    I was reading reviews from this lab and I couldn't believe all the low reviews. I've been going to this lab forever and today was no different. I had an appointment. They took me back less than 3 minutes after my appointed time. It is less than 15 minutes from my appointed time and I'm already out in my car. My phlebotomist was Dee and the person at the computer was Liv and they did a terrific job. Kudos. As usual.
  • JO
    Jeff O
    Oct 31, 2025
    1.0
    Had an appointment at 10:15 was passed up by five people that weren't on the appointment list...finally was seen for my blood draw at 10:45. There was a gentleman that was in the lobby before me and had the same experience was passed up by five people that we're not on the list. Great place! If you can try to find a different location there's a reason why this has low Stars..