Long Wait Times
Many customers reported excessively long wait times, often exceeding an hour even with appointments.
Customer Service
The front desk staff received consistent criticism for being rude and unhelpful, negatively impacting the overall experience.
Phlebotomist Skills
While some phlebotomists were praised for their skills and professionalism, others were criticized for being inexperienced and causing discomfort during blood draws.
Facility Issues
Customers noted issues with cleanliness and organization, including overcrowded waiting areas and lack of proper staffing.
Mixed Experiences
Some customers had positive experiences with specific staff members, highlighting individual employees who provided excellent service.