Arkansas Children's Northwest Hospital

Reviews

• TW

  Taylor Wood

  4 days ago
  5.0
  The outpatient surgery floor was incredible! My daughter just had surgery and has sensory processing and anxiety. They took such good care of her (and us!) They have such patience and care for their patients. We were able to tour the floor with the Child Life Specialist before which made the whole experience feel doable for all of us! Shout out to Ashley, Sarah, and Lauren for great care!
• DD

  Danielle

  6 days ago
  2.0
  I reached out to the hospital directly to address these concerns before posting this review and received no response. Our family had a very distressing experience here related to my 5-year-old daughter’s surgery and recovery. To be clear, the surgeon and pre-operative staff were excellent, and the surgery itself appeared to go as planned. My concerns are specific to post-anesthesia recovery (PACU), communication, and post-discharge support. After surgery, we were escorted to the waiting area following the post-op consult. While there, we could clearly hear a child screaming continuously. We expressed concern that it might be our daughter, but a staff member told us it was a different child, which was later confirmed to be untrue. We listened to our daughter scream for at least 20 minutes while being prevented from going back to comfort her. When we were finally allowed into recovery, nurses confirmed it had been our daughter and stated she was experiencing emergence delirium, adding that “it’s better for parents not to see them like that.” Despite being assured she would not remember the experience, our daughter does remember and has told us she was screaming because I wasn’t there. Knowing she was frightened and calling for her parent while we were kept away has been deeply upsetting. After discharge, she remained in significant pain for at least 7 days despite following medication instructions exactly as advised, requiring around-the-clock dosing. We were not offered alternatives. While I understand that emergence delirium can occur, being misled, prevented from comforting our child, and then left without adequate follow-up is unacceptable, particularly in a pediatric hospital that promotes family-centered care. This experience has significantly undermined our trust and has made us much more hesitant about future surgical care for our children.
• KM

  Kager McBride

  Jan 2, 2026
  5.0
  I mean I went today for a x ray done just fine in children’s I’m a child btw
• JC

  Joshua Carroll

  Jan 1, 2026
  1.0
  Got put in a room and forgot about. Waited around for 2.5 hours and no one came to check on my son. Asked what the hold up was and got the run around. Ended up deciding to leave and go somewhere else. When I told them that they acted annoyed.
• EF

  Erica Fry

  Dec 17, 2025
  5.0
  I cannot praise this hospital enough. My son had knee surgery today and everyone on staff was so kind and kept us updated as we went along. We’re not from Springdale, but it was well worth the drive to have this procedure done. If I could give more than 5 stars I would!

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