Business Details
About
OpticianSunglasses StoreContact Lenses Supplier
Stop by for high-quality prescription glasses starting $95, plus sunglasses, progressives, contact lenses, and eye exams. Plus, meet friendly advisors and top-notch optometrists to help you find the perfect pair.
Details
- DeliveryNot available
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.9
195 reviews
5 stars
187
4 stars
3
3 stars0
2 stars1
1 star
4
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently described as friendly, helpful, and knowledgeable, providing excellent customer service.
Product Selection
Customers appreciate the wide selection of stylish frames and lenses available.
Order Issues
Some customers reported delays and issues with their orders, leading to frustration with the communication from customer support.
In-Store Experience
Many reviews highlight the pleasant in-store experience, with staff providing personalized assistance without being pushy.
- LLLauren Loos2 days ago5.0Always have the best customer service! I didn’t have anyone with me when I picked out new glasses and sunglasses and they stuck with me the whole time and helped me find the perfect pairs I felt confident in!
- JHJen HJan 2, 20264.0The manager was great. She always is! I love almost all the employees. However: The older woman employee got mad when I asked her to remove the lenses from one pair sunglasses so I could try them as glasses. She said she wasn’t in the mood. So I went to do it, and she grabbed them from my hands and said i had pissed her off, and she wasn’t helping me anymore. I said fine, and the manager rang me up. Weird reaction from an employee given I’ve bought dozens and dozens of WP glasses over the years. 🤷🏻♀️
- MGMichael GriffithDec 30, 20255.0Worked with Michelle on a frame consult - incredibly helpful. I feel confident in my decision now. Thank you, Michelle, for your expertise!
- EYElizabeth YoungDec 28, 20255.0Kasey Andrews was extremely helpful and saved the day with my broken glasses! He set me up with a new pair of glasses, saved my current lenses, and ensured the new frames fit perfectly.
- RHRobert HooverDec 13, 20251.0I ordered a pair of glasses over a month ago. Still in the "building frames" phase. I have tried THREE TIMES to communicate with support and have been lied to every time. The first two were over text and was given a date they said would surely ship and each of those dates has long passed. I then tried calling support and was promised they would call me/email me with an update... 4 days later and radio silence. I have used this company for 10 years and cannot understand why they no longer care about their customers, but they clearly don't. Save your self a headache and some money and go elsewhere.
Frequently Asked Questions About Warby Parker Pinnacle Hills
What should I bring?
You don't need anything but your eyeballs to peruse and try on our frames. If you're planning to purchase prescription frames or contacts, it's helpful to have a digital or physical copy of your current prescription. If you'd like to pay with an [FSA or HSA](https://www.warbyparker.com/flexible\-spending\-accounts) card, remember to bring that along, too. This is a cashless location, so we only accept payments from credit and debit cards.
Do you accept vision insurance?
We're in\-network with several major insurance carriers, and we also make it easy to use out\-of\-network benefits. (Coverage may vary by location or plan.) Get all the details [here](https://www.warbyparker.com/insurance).
Do you offer measurements and adjustments?
Yes! We can take any optical measurements needed to complete your order—and if your frames don't fit perfectly on arrival, an optician is available for adjustments.Plus: Every Warby Parker frame comes with complimentary adjustments for life. Swing by any time for a tuneup.
Do you accept returns and exchanges?
Yes, indeed. We have a 30\-day, hassle\-free return or exchange policy for all of our eyewear and accessories. Whether you purchased online or in a Warby Parker store, we can help you out.We also accept returns and exchanges for contact lenses within 30 days of purchase if they're in their original, unopened box.
Do you offer gift cards?
So glad you asked—yes, we do. You can purchase physical gift cards online or in stores. Need it this second? We offer [e\-gift cards](https://www.warbyparker.com/gift\-card), too!
What should I bring when visiting Warby Parker Pinnacle Hills?
Bring only your eyes to try on frames. For prescription purchases, bring your current prescription (digital or physical) and your FSA or HSA card if you plan to use it. Note that this location is cashless and accepts only credit and debit cards.
Does Warby Parker Pinnacle Hills accept vision insurance?
Yes, the store is in-network with several major insurance carriers and supports out-of-network benefits, though coverage varies by location and plan.
Are measurements and frame adjustments available at Warby Parker Pinnacle Hills?
Yes, optical measurements can be taken to complete orders. Opticians are available for adjustments if frames don't fit perfectly. All Warby Parker frames include complimentary lifetime adjustments.
What is the return and exchange policy at Warby Parker Pinnacle Hills?
They offer a 30-day, hassle-free return or exchange policy for all eyewear and accessories, valid for both online and in-store purchases. Contact lenses can be returned or exchanged within 30 days if unopened.
Can I purchase gift cards at Warby Parker Pinnacle Hills?
Yes, physical gift cards are available both online and in-store, and e-gift cards can be purchased instantly online.
What types of eyewear products are available at Warby Parker Pinnacle Hills?
The store offers eyeglasses, sunglasses, contact lenses, various frame styles like acetate, wire, metal, mixed material, and lenses such as progressive, polarized, photochromic, and blue light glasses.
What are the opening hours of Warby Parker Pinnacle Hills?
Open Monday through Friday from 11:00 AM to 7:00 PM, Saturdays from 10:00 AM to 7:00 PM, and Sundays from 12:00 PM to 6:00 PM. Holiday hours may vary.
Is Warby Parker Pinnacle Hills accessible for customers with disabilities?
Yes, the store has wheelchair accessible entrances and parking to accommodate customers with disabilities.
What nearby places can I visit while shopping at Warby Parker Pinnacle Hills?
Nearby, you can explore stores like J.Jill and Athleta for women's clothing, Victoria's Secret for lingerie, and LensCrafters for additional eyewear options, making it convenient to combine shopping trips.
Are there dining options near Warby Parker Pinnacle Hills?
Yes, you can visit Savoy Tea Co, a nearby tea room and cafe, or McCormick & Co., which offers American restaurant dining and grocery options, perfect for a meal before or after your visit.
Can I find fitness or recreational venues near Warby Parker Pinnacle Hills?
Yes, Pure Barre, a local gym and boot camp, is nearby, offering you the chance to enjoy a workout session close to your eyewear shopping.