Business Details
About
Urgent CareDoctorGeneral Practitioner
Chenal Urgent Care originally opened in 2013 as Velocity Urgent Care by an out of state corporation in the same location until May, 2018, when Dr. Gregory S. McKinney bought the clinic and changed the name to Chenal Urgent Care.
Dr. McKinney and staff look forward to meeting you and tending to all of your medical needs. We are conveniently located in West Little Rock adjacent to the Purple Cow restaurant.
Details
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.7
182 reviews
5 stars
119
4 stars
3
3 stars
3
2 stars
9
1 star
48
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff for being friendly, caring, and attentive, particularly highlighting specific nurses and practitioners.
Long Wait Times
Numerous reviews mentioned excessively long wait times, with some patients waiting over two hours despite low patient volume.
Front Desk Issues
Several customers reported unprofessional and rude behavior from front desk staff, negatively impacting their experience.
Quality of Care
While many patients appreciated the thoroughness and quality of medical care received, some expressed dissatisfaction with misdiagnoses and rushed treatment.
Communication Problems
Customers frequently noted poor communication regarding wait times, treatment options, and follow-up care, leading to frustration.
- MMMelinda Murdock5 days ago5.0Staff and doctor were very kind and compassionate.
- AAAbrahamNov 16, 20251.0When this was velocity, i didnt kike it that much so i decided to give this urgent care a try. I brought my mom here to be seen and waited almost 3 hours. It wasn't busy with only 2 people before us in the waiting room plus the people in the patient rooms. A random family walked in 2 hours after we got their and they went immediately in the office which I thought was weird. They called us in and we sat another hour in the patient room. My mom and I were fed up of waiting and I found out and saw that the family that walked in after us were being seen in their office where they have their computers. I was thinking what the heck is the doctor doing seeing them when they walked in way later than us? That infuriated us and we decided to leave. They must have been family members of the clinic. The front desk lady had an attitude the whole way and said we would have waited just as long if we went to the emergency hospital. How the heck does that make any sense? I avoided the ER just for that reason!
- KDKaty DavisOct 12, 20255.0I wish I could give more stars here. After being told by my doctor to go to urgent care to remove a shard from my foot, I went here. The staff were all friendly and the doctor was amazing as well. I received clear instruction of what to expect and the shard was removed and I could not be happier! Shout out to Dr. Jeff Jones and nurse May. Thank you for making things better!
- NGNanci GudmundsonAug 17, 20251.0Thy weren’t taking any more people
- DBDarcee BrownAug 11, 20251.0Long wait times. Was not provided follow up on my infection and what to expect. I had to make a subsequent ER visit in the middle of the night to get the answers I needed. Do not recommend this urgent care location.
Frequently Asked Questions About Chenal Urgent Care
What services does Chenal Urgent Care provide?
Chenal Urgent Care is an urgent care center with general practitioner services, offering medical attention for various urgent health needs.
Where is Chenal Urgent Care located?
Chenal Urgent Care is located at 11600 Chenal Parkway, Suite 5, Little Rock, AR 72211, USA.
What are the hours of operation for Chenal Urgent Care?
Chenal Urgent Care is open Monday to Friday from 9:00 AM to 6:00 PM, and on Saturdays and Sundays from 9:00 AM to 4:00 PM.
Does Chenal Urgent Care offer video visits?
Yes, Chenal Urgent Care provides video visits for patients seeking medical care remotely.
Is Chenal Urgent Care wheelchair accessible?
Yes, the clinic has wheelchair accessible restrooms to accommodate patients with mobility needs.
How can I contact Chenal Urgent Care?
You can reach Chenal Urgent Care by phone at +1 501-221-1160.
What nearby places can I visit before or after my appointment at Chenal Urgent Care?
You can visit The Purple Cow Restaurant, an American diner located adjacent to Chenal Urgent Care, for a meal before or after your visit.
Where can I find fitness and wellness services near Chenal Urgent Care?
Nearby fitness options include Esporta Fitness gym and Genesis Health Clubs - West Little Rock, ideal for post-care exercise and wellness.
Are there any nearby chiropractic services close to Chenal Urgent Care?
Yes, Chenal Urgent Chiropractic is located nearby, providing complementary chiropractic care services.
What dining options are available near Chenal Urgent Care?
Besides The Purple Cow Restaurant, you can also find On The Border Mexican Grill & Cantina and MrBeast Burger close to Chenal Urgent Care for diverse dining experiences.