Planet Fitness

4.3
227 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
1800 McFarland Blvd E, Tuscaloosa, AL
35404, United States

Hours

Reviews

4.3
227 reviews
5 stars
149
4 stars
40
3 stars
17
2 stars
6
1 star
15

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers noted that the gym is generally clean, but there were complaints about specific areas like bathrooms and changing rooms being dirty.

Staff Attitude

Feedback on staff was mixed; while some praised the friendly and helpful nature of employees, others reported poor attitudes and unhelpfulness, particularly regarding membership cancellations.

Membership Issues

Several customers expressed frustration with the difficulty of canceling memberships and unclear billing practices, describing the process as deceptive.

Facility Condition

The gym is generally well-maintained with good equipment, but some customers mentioned issues like broken light bulbs and small locker rooms.

Atmosphere

The gym is described as having a friendly and welcoming atmosphere, with many enjoying the lack of judgment and supportive environment.
  • CL
    Celecia Lee
    Oct 30, 2025
    1.0
    I moved and tried to transfer my home club to my new city, however the new club said I'd need my previous club to do so. When I contacted the previous club, they told me the new club had to transfer me. A different employee at the new club said he would handle it, but apparently never did so. At some point, my annual fee was never taken out of my account or three monthly payments, which was always odd to me because I wasn't notified for months and other monthly fees were always charged. A year later, I decided to cancel because my new club had stopped letting me in as I was never transferred over to their club in the system despite being told I was. I went to pay off the fees and cancel, as it totaled out to $79. No big deal. The first two times the website said the payment and cancellation did not go through, the third time it worked. The charges went from pending to completed the next morning-- all three. So that's $79 taken out for one cancellation three times. I am giving the Tuscaloosa McFarland location one star however because despite explaining this situation, the employee on the phone with me insisted the charges on my bank account that she had no possibility of seeing were pending and would drop off, as only one payment was cleared. She also made note to try and insist that my "history of nonpayment" was the reason for the complications, despite me telling her that I was unable to get assistance in person with the new location or over the phone with this one. This employee I spoke with was incredibly rude and demeaning, and I'm amazed that a phonecall about me asking if I went to dispute the charges on my bank account would that be an issue regarding the cancellation or if they'd be able to reverse two of the three charges on their end led to her talking to me like I was an idiot that didn't know the difference between "pending" and "completed". **Apparently the manager's name I was speaking with is Michelle.
  • LG
    Lena G
    Sep 4, 2025
    3.0
    I didn't like the staircase to the second floor to get to planet fitness, dirty and creepy but inside was pleasant and friendly.
  • K3
    KY 305GARAGE
    Aug 29, 2025
    1.0
    BEWARE!!! PLANET FITNESS WILL MAKE IT REALLY HARD FOR YOU TO CANCEL YOUR MEMBERSHIP. I EVEN PUT A STOP PAYMENT WITH MY BANK TO NOT GET CHARGED BY PLANET FITNESS ANYMORE AND I STILL WAS CHARGED $50.00 WITH A WORKAROUND THEY HAVE!. IF YOU WANT TO CANCEL WITH THEM, YOU ARE GONNA NEED A VPN, CHANGE YOUR LOCATION IN THE VPN TO ANY CITY IN CALIFORNIA, THEN GO TO THE PLANET FITNESS APP AND CHANGE YOUR HOME CLUB TO A CLUB LOCATION IN CALIFORNIA, AFTER THAT YOU SHOULD BE ABLE TO SEE A CANCEL BUTTON OPTION IN YOUR ACCOUNT (IF YOU DON'T SEE IT RIGHT AWAY JUST LOG OUT AND LOG BACK IN).
  • DE
    Deborah E
    Aug 19, 2025
    1.0
    Terrible front desk staff with terrible attitudes. PSA: Insurance is not free. $500+/month + an additional $20/month subscription is apparently "free" now and they will give you attitude for just trying to redeem a gym membership included in your benefits. If there were other gyms in my area I would spare myself the aggravation.
  • JW
    Jennifer Wearbon
    Jul 7, 2025
    3.0
    This was my first time visiting the Midtown location. They really need to have something to drop down & cover the windows at least half way since the suns shines through . Only 1 TV was on & they needed to have the air on in there. No music was playing either.

Frequently Asked Questions About Planet Fitness

What are the operating hours of Planet Fitness in Tuscaloosa?

Planet Fitness in Tuscaloosa is open 24 hours, seven days a week.

Where is Planet Fitness located in Tuscaloosa, AL?

Planet Fitness is located at 1800 McFarland Blvd E, Ste 321, Tuscaloosa, AL 35404.