Business Details
About
Medical Supply Store
At Home Medical Inc in Montgomery, AL provides high‑quality durable medical equipment and respiratory services to support breathing, sleeping, mobility, and daily living at home. They offer oxygen therapy, CPAP/BPAP, ventilators, nebulizers, hospital beds, support surfaces, wheelchairs, power wheelchairs, and diabetic supplies. Experienced respiratory therapists provide delivery, setup, patient instruction and 24/7 emergency support. In‑network with Medicare, Medicaid & major insurers.
Location
Hours
Reviews
3.2
24 reviews
5 stars
12
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1 star
10
- ALAmber LindenDec 30, 20251.0I don’t usually do this but the man that assisted me yesterday seem like he was irritable and really did not want to help. Some how my daughter back feel off her nebulizer and I wanted to see how I could get another he told me to call the manufacturer so I asked for the number he told me I would look it up. I googled and found the number they had no problem with giving her a new 1 why did he not suggest this in the first place. My daughter is 1 years old if I seen a mother that was in dire need I would have done everything in my will to help but that’s me. Parents beware when getting your machine from here I should have took her prescription to mulberry st but went there because they are right by her doctors office.
- UUUnknownAug 25, 20251.0It is a convenient location but some of the employees are not trained properly and can be rude at times. Brittany is a pleasure to work with however she is the only one I’ve had a good experience with. Can’t recommend until changes are made there.
- MSMichelle SpellFeb 14, 20231.0Terrible customer service. Gave me false information regarding me getting a new CPAP machine. It took my insurance representative to contact them on my behalf. I did not receive my initial defective and recalled CPAP from this provider and I did not receive the inadequate replacement CPAP from this provider but yet each time my doctor sent my prescription and order for a new CPAP to this provider I was told by this provider my insurance would not cover it because it had not been 4 years since receiving my initial CPAP. Which was a lie from the pit of hell. My insurance company had previously told me it was 3 years from the initial date from the last CPAP. After the last refusal from this provider, I contacted my insurance company again. The insurance rep again stated it was 3 years and not 4. She then called At Home Medical and stated At Home Medical's employee stated I was refused because the replacement CPAP would cost them money to return. This is unacceptable and they should be ashamed of this type of behavior for giving false information to a potential customer and telling the insurance company a whole different reason for refusal to service. At Home Medical never took the time to ask me any questions to understand my issues. I found out from my doctor on yesterday the inadequate replacement CPAP from the manufacturer had not recorded my sleeping pattern since the day I received it in August and started using it. I was without a CPAP for almost a year waiting for a replacement due to the recall. Because of this reason, my doctor faxed over another request to At Home Medical. They again refused me. I do not recommend this durable equipment provider AT ALL. I have never used them before. I took the chance and chose them to service me. Unfortunately, me wanting to become a customer was not acceptable for them. Since finding out why I was not serviced by this provider, I reached out to another durable medical equipment provider and they were much more professional and caring. I have no doubt this new company will fulfill my request since my insurance company and my doctor have approved it. Beware. If you have a similar situation as I, be sure to contact your insurance company that you pay premiums to and find out if the reason a provider will not service you is legitimate or made up for selfish reasons as this company did to me. Hopefully, you will find another provider and take your business elsewhere like I have.
- LELatoya EllisFeb 7, 20191.0Visited office on Tuesday and front desk person stated the person who does the setup would call me the next business day which was Wednesday. Today is Thursday and no one has made an attempt to contact me. I called back myself to see if I could speak with someone, but no answer.
- TSTiffany SmithOct 26, 20185.0Staff was very nice, accommodating and knowledgeable
Frequently Asked Questions About At Home Medical
What types of durable medical equipment does At Home Medical offer?
At Home Medical provides oxygen therapy, CPAP/BPAP devices, ventilators, nebulizers, hospital beds, support surfaces, wheelchairs, power wheelchairs, and diabetic supplies.
Does At Home Medical provide setup and instruction for respiratory equipment?
Yes, experienced respiratory therapists deliver, set up your equipment, provide patient instruction, and offer 24/7 emergency support.
What are the business hours for At Home Medical?
At Home Medical is open Monday through Friday from 8:30 AM to 12:00 PM and then from 1:00 PM to 5:00 PM. It is closed on weekends.
Which payment options are accepted at At Home Medical?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Is At Home Medical in-network with major insurance providers?
Yes, the business is in-network with Medicare, Medicaid, and major insurers.
How can I contact At Home Medical for support or inquiries?
You can call their main phone number at +1 334-274-0088 or email support@athomemedicalinc.com.
Are there any pediatric healthcare providers near At Home Medical?
Yes, nearby pediatric healthcare providers include Alexander Pediatrics and East Montgomery Pediatrics, which can be convenient for patients seeking both medical equipment and pediatric care.
Where can I find physical therapy services close to At Home Medical?
Nearby physical therapy centers include Montgomery East Physical Therapy and Phoenix Physical Therapy, offering options for rehabilitation and therapy near the medical supply store.
Are there any hospice care services near At Home Medical?
Yes, Aveanna Hospice - Montgomery and Comfort Care Hospice are nearby, offering hospice and home health care services that complement At Home Medical's supplies.
How can visiting nearby healthcare providers enhance my experience with At Home Medical?
You can coordinate care by visiting nearby doctors, pediatricians, and specialists such as Casals Clinic and Cancer Care Center of Montgomery along with At Home Medical for equipment needs, ensuring comprehensive health support.