Warby Parker The Pizitz

4.6
141 reviews

About

OpticianSunglasses StoreContact Lenses Supplier
Stop by for high-quality prescription glasses starting $95, plus sunglasses, progressives, contact lenses, and eye exams. Plus, meet friendly advisors and top-notch optometrists to help you find the perfect pair.

Details

  • DeliveryNot available
  • Requires appointmentAvailable
  • Credit cardAvailable
  • DebitAvailable

Location

Warby Parker The Pizitz
1821 2nd Ave. N., Birmingham, AL
35203, United States

Hours

Reviews

4.6
141 reviews
5 stars
124
4 stars
4
3 stars
1
2 stars
3
1 star
9

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently described as friendly, knowledgeable, and helpful, providing exceptional customer service throughout the shopping experience.

Product Quality

Customers appreciate the quality and affordability of the glasses, often noting the great selection of frames available.

Efficiency

Many reviews highlight the quick and efficient process for eye exams and purchasing glasses, with several customers completing their visits in under an hour.

Store Atmosphere

The store is noted for its welcoming and clean environment, contributing to a pleasant shopping experience.

Communication Issues

Some customers experienced difficulties with communication, particularly regarding phone support and insurance information.
  • BF
    bradley franklin
    6 days ago
    5.0
    I see Alex and Georgia just about every time I go in the store to either purchase frames or have them fixed/adjusted. Their hospitality is so warm and authentic, something you’d hope to expect when receiving any type of Service, but now days seems to be a rarity. They feel like old friends. They both certainly shine a very positive light on that store and the brand. It is true, you’re only as good as the people working for you, and Warby Parker is very fortunate to have them both.
  • CR
    Caleb Rippé
    Nov 6, 2025
    5.0
    Wow! This was an amazing experience. I found the perfect glasses for my next phase of life. All thanks to Georgia! She was the best consultant and had a great personality to help anyone find their perfect pair! Not to mention all the glasses were super comfortable.
  • RW
    Robert Winter
    Nov 5, 2025
    5.0
    Georgia was very helpful in assisting us with our purchase. My wife and I both came in to purchase. She had a lot of questions on progressive lenses. Georgia helped to resolve those concerns. Also she took precise PD measurements on us both. We had a lot of prescriptions already loaded into our online account. Georgia was helpful navigating that as well and tagged each current Rx with the correct name.
  • MB
    Matt Brennan
    Oct 31, 2025
    2.0
    Was greeted upon arriving and asked what sort of help I needed (adjust frames, slipping). Was then asked whether the slipping was due to screw adjustment or something else, which I found absurd. Perhaps that discernment is more common among eyeglass wearers than I would guess. I’ve been wearing prescription glasses almost 20 years and today was the first time I was asked to qualify my need for frame adjustment. I figured a direct question might move things along, so I asked if someone there could adjust my frames so they wouldn’t slip as much (this is my third pair of the same WP frames), which was when I was told their optician was out until “next week”, but that “if it is an emergency”, I could try another local WP store. Strange way to put it, but ok. I asked for clarification on what would constitute an emergency such that I’d be permitted to drive myself to another WP store and learned that “emergency” is apparently code for “not an emergency at all, just trying to be obtuse”. I should have had the presence of mind to share that their mission was accomplished. I went to the other store and got the frame adjustment without being quizzed on what I thought the possible issue was and without declaring an emergency. Brick & mortar retail managers: Those of us still darkening your door with our non-emergency needs want you to succeed and need your presence in our communities. But not at the cost of the most basic elements of customer service. I can get shitty, borderline combative service online.
  • TC
    Theodora Camilla
    Oct 2, 2025
    5.0
    Kind and knowledgeable staff, great selection of glasses, professional and convenient.

Frequently Asked Questions About Warby Parker The Pizitz

What should I bring?

You don't need anything but your eyeballs to peruse and try on our frames. If you're planning to purchase prescription frames or contacts, it's helpful to have a digital or physical copy of your current prescription. If you'd like to pay with an [FSA or HSA](https://www.warbyparker.com/flexible\-spending\-accounts) card, remember to bring that along, too. This is a cashless location, so we only accept payments from credit and debit cards.

Do you accept vision insurance?

We're in\-network with several major insurance carriers, and we also make it easy to use out\-of\-network benefits. (Coverage may vary by location or plan.) Get all the details [here](https://www.warbyparker.com/insurance).