London Drugs

Reviews

• TL

  Tom Linder

  1 day ago
  1.0
  Self check out was locked out with 3 of the 4 with some error. 2 cashiers open so went there. Then the one cashier leaves and tell the customers to use the self check out and when she was told the were broken she did nothing and cleaned up bags. Did not serve the customers. Then walked over and did something to the self checkout for them to be used but by that time it was a large number of customers so the one waiting at the front of the line by the cashiers were put in the back... you honestly have to be stupid to treat customers like that. Put our products down and left without purchasing. This was not a rare case of being busy this was a stupid employee not addressing the customers. Would not waste my time at this location. Typically I love London Drugs but poor customer service should not be rewarded.
• LC

  L C

  1 day ago
  1.0
  No employees and the self check out wouldn’t work. hit the call button nobody came. at that point i just walked out, i just wanted some damn gravol cause i was nauseous. are you hiring? as it seems you lack enough employees to run the checkout.
• KA

  Keenan Austin

  6 days ago
  1.0
  I'm disgusted by the way I was treated. I recently started school and my school requires me to have a laptop. I did research on a specific Laptop model that was available at several London Drugs locations. My mom and I decided to go to the Southgate location to look at the model and decide if the laptop was worth purchasing. I'm the kind of person who will take their time researching a product before buying it, especially a laptop that is $1000+. I was 90% sure about purchasing the laptop, but before doing so I thought it would be best to try out the computer in person; while trying out the display model my mom asked if I watched a youtube video she went to my email of someone reviewing this laptop in-depth, which I hadn't, so I searched up the video on the laptop and watched it; I wanted to be 100% sure about purchasing it and what better way of knowing than watching a review on the exact laptop I wanted to purchase. I wanted to know if it was worth it or if their was anything about it I didn't like physically, by interacting with the model. While we were testing out the display model, in the span of 15 minutes we had 2 employees approach us asking if we needed any help, in which both times I replied to them "no". In my mind they weren't going to tell me anything the video of someone who that did in-depth performance tests on the model would. 5 minutes after the second employee asked us if we needed help an undercover security guard under London Drugs employment approached us and asked us to leave the store, telling us that we exceeded the time limit for browsing the laptops. I replied with "I'm doing research on this specific computer to know for sure if I want to buy it", when he replied with "yeah for 3 minutes 'or something similar to this', not 30 minutes" (Now please tell me how anyone can ascertain an information about a Laptop in 3 minutes? and "Do it in your own time" - I'm sorry, how is that not on my own time?). Both myself and my mom were taken aback by the situation, and I replied "I'm looking at this laptop to make a decision on whether or not I want to purchase this, because it's $1000+". His demeanor and attitude made it clear he didn't care what we had to say. He proceeded to tell us that we needed to leave the store regardless of what we had to say (actually when we tried to ask any questions as to why we were asked to leave or try to communicate why what we were doing he immediately responded with "Leave the store"). Eventually he threatened to call the cops on us. I told him call the cops we didn't do anything wrong. Instead he called mall security. We were both fed up with the whole situation and began walking out of the store and mall security entered the store. I was extremely unhappy with the whole situation and I wanted him to repeat what his opinion was about looking at the display models because I was sure I heard him say 3 minutes, and wanted to know for sure because to me that an absurd statement. But when I asked and I asked several times because I wanted him to clarify to me what an appropriate amount of time looking at something would be. All I got as a response from him was leave, leave, leave, leave the store, leave the store, leave before I ban you from this store, alright you're banned from the store for 10 years (no write up or anything too / not like I'm ever going to shop there again), and leave before I arrest you. Which he couldn't do because he had 0 reason for probable cause. I asked to see any information about him being security which he denied me, and that's illegal. Eventually we left the store to talk to mall security who handle the situation very well. I have never been asked to leave a store because I was looking at an item the store was selling. Imagine going to a clothing store and trying on the clothes because you would like to know if they fit before purchasing them and while trying on the clothes security approaches you and tells you you need to leave because there's a time limit to looking and you've exceeded it. Actually sickening.
• SN

  Srikanth Neelamraju

  Dec 21, 2025
  1.0
  Absolutely Harrowing, Discriminatory Experience: A Checkout That Felt Like an Endurance Test!! Ms. Elaine Strikes Again!! My recent visit to London Drugs; Southgate Mall was one of the most uncomfortable and demeaning retail experiences I’ve had in Canada. I visited this store last week in the evening to make a simple purchase. What should have been a routine checkout turned into an experience that left me shaken and humiliated. An associate named Elaine (sadly, nothing like the Elaine from Seinfeld 😢) made it painfully clear through her body language, tone, and behavior that I did not belong there. I watched as two non-racialized customers before me were politely acknowledged, smoothly ushered to the checkout, and treated with basic courtesy. When it was my turn, however, the atmosphere changed completely. I stood directly in front of her. No greeting & No acknowledgment. Just a blank stare and deliberate indifference, as if I had no right to be there. I finally had to ask her myself that I needed to check out. Her response? An audible, displeased sigh, followed by the most begrudging service imaginable. When I asked for a bag, she loudly and rudely announced, “We charge $0.25 for the bag” as if mocking me (I suppose?!). I calmly said I would pay. Suddenly, she decided she would “give it for free,” not as customer service, but in a way that felt like charity, as though I should be grateful. It didn’t stop there. She continued with unsolicited, patronizing commentary about why I “even needed a bag,” questioning my choices, pointing out that it was paper and might tear. When I mentioned I had a tote, she exclaimed loudly; “You needed a bag though you have one!” Throughout this entire interaction, she was casually making friendly small talk with another non-racialized customer/employee (??..idk!!) standing nearby, who seemed to find the situation amusing. I, meanwhile, was being singled out, scrutinized, and spoken to in a way no customer should ever experience. Let me be clear: this was not subtle. This behavior is not isolated as it is something I have consistently observed throughout this store, especially in the electronics department and near cosmetics. The constant glaring, following, the tone, the interactions, the differential treatment unmistakably screamed one thing: visible minorities are treated differently by a few employees in this store(who themselves are like Ms. Elaine is, more often than not! "Tragedy" à la Bee Gees 😭) and this could be substantiated by several other negative reviews. This was not my first negative interaction with Ms. Elaine. I have already raised a complaint with staff at the main checkout area earlier this year. The fact that this behavior continues and that she remains employed without apparent consequence speaks volumes about the values this store tolerates.Are visible minorities truly welcome at this location? Because based on my experience, the answer is a resounding NO. This store doesn’t just fail at customer service; it fails at basic human decency. Thanks but NO THANKS! Never returning ever again.
• JT

  Jessica Tan

  Dec 15, 2025
  5.0
  In general the store is fine, a little on the pricey side for most items but London Drugs usually is that way. This specific review is about a bad interaction I had yesterday, Dec 14 2025, when I brought a couple of Squishmallows up to the front, only for the self-checkout machine to flag one as being on sale ($4.49) and the other one not ($14.99). Same size, same shelf. The lady manning the self-checkout machines even had someone go price check the plushie shelf, and she came back upholding the price, $14.99 for the other one, because "it was not a Halloween plushie, only the Halloween plushies are on sale." I then went back to get those photos afterwards proving otherwise. What part of those photos exactly says it only applies to certain seasonal plushies? Hell, most of the plushies on the shelf were NOT even Halloween plushies, so less than half of them were even on sale. And the one I did end up with that was discounted did not have a price tag on it at all, so it wasn't that either. This negative review is thus for this experience I had of London Drugs and its policy to refuse to honour its own shelf price. The person who went to do a price check should at the least have come back and said "Oh, I can see that we put the wrong sale tags on. We only meant to put the Halloween ones on sale. You can have this one at the price and we'll fix it." Instead, my options as stated by the lady were: "Do you want to pay the full price for it?" "No," "Okay, we'll just remove it from your checkout list then." It had already been scanned, so she "helpfully" cancelled it and took the toy away. I saw several other parents who had left their kids there at the plushie shelf to choose a couple of plushies to bring home. I can't imagine how much bank London Drugs must be making, either from the parents not checking their receipts and realizing that more than half of the plushies were mislabelled and not actually on sale, or from them being unable to remove it from their carts because by the time they hit checkout their children were emotionally invested in their new toys. Very sneaky. Anyway, as a consumer, this is my only real way to protest, so that earned you this annoyed negative review. Enjoy your $10 saved for not honouring your own shelf label price. Way to be this unscrupulous around Christmas time. Merry Christmas, Scrooge McDuck. Edit: After posting, the owners contacted me, and they offered to make it right by selling me the plushie at the stated price above. I went back to complete the transaction today, three days after that review, and noticed they had changed the sticker to say $10.49 base price (save $4.50). I did get the original plushie at the $4.49 price though, and that settled the issue for me. In addition, I appreciate the response from Cheryl and the lady at the counter that I spoke with today, and they never referenced the review in any way while I was there, but I decided to update the review of my own accord to reflect that encounter. I'll probably just approach them directly if anything like this ever happens again.

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