McDonald's

3.2
869 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
611 Shoshoni St, Thermopolis, WY
82443, United States

Hours

Reviews

3.2
869 reviews
5 stars
232
4 stars
195
3 stars
167
2 stars
89
1 star
186

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely slow service, with long wait times at both the drive-thru and inside the restaurant.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor attention to special requests.

Cleanliness

Numerous customers noted unsanitary conditions, including dirty bathrooms and unpleasant odors in the restaurant.

Food Quality

Feedback indicated that food quality was inconsistent, with complaints about cold or poorly prepared items.

Staff Attitude

Reviews reflected a mix of experiences with staff, ranging from friendly and helpful to rude and unprofessional.
  • MN
    M. Netto
    2 days ago
    5.0
    Friendly crew
  • PE
    Paul Evans
    Oct 25, 2025
    1.0
    Pulled up to the drive thru with a trailer in tow. One vehicle in front of us no one behind us. We were told he wouldn’t take our order because we had trailer on. No where on the property does it say you can not have a trailer in the drive thru. What a complete waste of time they will never get my business again.
  • AP
    August pollok
    Oct 11, 2025
    1.0
    Goggle says it's open but door locked After inside blue an Red hair person took order then slammed chairs around then went back to drive through not washing hands no personality took long time to get food no jelly for biscuit no sugar and cream for coffee food was served to go place just sucks
  • DE
    Darren Elder
    Sep 19, 2025
    1.0
    Waited in line for 25 minutes before leaving. If you are going to the Thermopolis McDonalds after 8 don’t. They completely ignore the drive through if there is anyone inside.
  • CK
    Charles Kobold
    Sep 17, 2025
    2.0
    Extremely slow, even with very few people waiting. And they got my order wrong, even after I carefully explained it three times (didnt overcharge they just gave me the wrong order). Find a different place nearby.

Frequently Asked Questions About McDonald's

What are the regular opening hours of this McDonald's location?

This McDonald's location is open daily from 5:00 AM to 11:00 PM.

When is the drive-thru service available?

The drive-thru is open every day from 5:00 AM to midnight (12:00 AM).