Dunkin'

Reviews

• DS

  Devon Swenson

  Dec 12, 2025
  5.0
  I just went through this drive thru and my order was messed up. I called and Kay handled it so politely and professionally, apologized for the mistake, and offered to fix it/replace it in the future. I felt so weird calling but she was so nice and cool about the whole situation I’ll definitely be going back to this location in the future thanks to Kay (:
• MS

  Mohammed Shannag

  Dec 9, 2025
  1.0
  I asked not to include bacon and they did
• MD

  Mindy Daye

  Nov 25, 2025
  3.0
  This was my first time at the Wheeling location, I spent $20 for the new cookie butter cold foam latte, the loaded hash browns and the donut holes. The latte was amazing, 10/10 recommend. The loaded hash browns, for the price point, I thought I’d get more. Instead I got like 5-6 cold as ice hash browns with a teeny bit of cheese and bacon on top. Had to heat it up when I got home and it was super salty. If I could give it a negative number I would. The donut holes were stale and I specifically customized my order to get wicked ones. There was no wicked ones in the bag whatsoever. I normally don’t leave reviews or complain at all. But I was super disappointed. Sorry
• JT

  Jacqueline Thomas

  Nov 22, 2025
  1.0
  Beyond irritated. Aside from the constant issues with slow service and being out of most donuts before noon, had an employee outright lie to us today. We ordered a donut, we’re told they had it, then get to the window and then they don’t have it. She offered glazed, and we asked if they had anything else, she said “glazed is the closest.” Then asked “but do you have anything else?” She then walks away and comes right back with a curt “we only have glazed.” Take it off the order. Whatever. Called immediately to the store and ask about their selection and they tell us 3-4 different donuts that they have available. I understand it was busy but don’t lie to people because you’re lazy. Go home if you’re over it. Just save yourself the trouble and drive to Moundsville Dunkin.
• KS

  Kathy Street

  Nov 14, 2025
  1.0
  This is the worst Dunkin I’ve ever been too. My order is never correct and always miss g at least one item. The manager is less than one star worthy as he has been zero help and actually gave me attitude because I complained. Wish I could give less than one star! Go to Moundsville if you’re able to avoid this location!!!!

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