McDonald's

3.5
1332 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
409 Lafayette Ave, Moundsville, WV
26041, United States

Hours

Reviews

3.5
1,332 reviews
5 stars
422
4 stars
319
3 stars
260
2 stars
127
1 star
204

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported unprofessional and rude staff, with many experiences of poor customer service and order inaccuracies.

Order Accuracy

A significant number of reviews highlighted issues with incorrect orders, missing items, and food served at the wrong temperature.

Speed of Service

Many customers expressed frustration with long wait times, both in the drive-thru and inside the restaurant, often exceeding acceptable limits for fast food.

Food Quality

While some customers enjoyed the food, there were numerous complaints about cold or poorly prepared items, impacting overall satisfaction.
  • RR
    Robert Rohrer
    Dec 31, 2025
    4.0
    The workers aren't friendly the managers are friendly and the food is always fresh
  • DG
    Destany Groves
    Dec 26, 2025
    1.0
    This is the worst McDonalds in the whole valley. The staff is very unprofessional. I went there today and went through the drive through there was a line but when it got to my turn they let 3 cars in the other line go before me. Every time I go to this McDonalds they mess something up or forget something. They need to be more strict on who they hire not ones that can’t even walk in a straight line. The majority of the staff they have now are ruining the look of the business.
  • RC
    Roxie Chieka
    Dec 23, 2025
    1.0
    I ordered through the mobile app today and selected drive-thru pickup. I ordered only one item: a sugar-free vanilla latte. After leaving, I took a sip and realized I was given a regular sugar-free coffee instead. I called the store and spoke with Bryan, who told me to come back and that they would remake my drink. While this was inconvenient due to their mistake, I returned to the drive-thru, handed the incorrect coffee to the employee, and explained the situation. She instructed me to pull to the side and wait. After waiting, the tall female employee handed me the replacement drink and walked away without saying anything—no apology or acknowledgment of the mistake. The lack of customer service and basic courtesy was disappointing.
  • TT
    Trent
    Nov 24, 2025
    2.0
    They never have the food you want. They always mix up the orders and give you the wrong drink sizes. They are very slow taking the fast out of fast food. And all that time waiting for your food you still get it cold.
  • SH
    Scott Huffman
    Nov 3, 2025
    1.0
    First I'll start with what I ordered. bacon egg and cheese biscuit, hash brown, a large hot mocha and a med Carmel latte thru the drive thru. They tried to give me two different orders before they gave me my biscuit and hash brown and told me to pull up to wait for my coffee. I pulled up and seen 20 cars, I counted, go by and still nothing for me. I went in and told them and they were not nice about forgetting about me. They hand me a Carmel latte and I tasted it and it was just hot water. So I told them I need another one and my mocha. They asked at least 6 times what I got and then the lady comes over and with a smart aditude ask for my receipt. I told they didn't give me one. They acted like I was trying to scam them. I was there for 37 min and they didn't care at all. Also 3 other people came up to the counter because they didn't get what they ordered. I don't do many reviews but they were terrible.

Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's at 409 Lafayette Ave, Moundsville, WV?

McDonald's is open Monday to Thursday from 4:30 AM to 1:00 AM, Friday from 4:30 AM to 1:00 AM, Saturday 24 hours, and Sunday from 4:00 AM to 1:00 AM.

Does this McDonald's location offer drive-through service, and what are its hours?

Yes, this McDonald's has a drive-through. It operates Monday to Thursday from 4:30 AM to 1:00 AM, Friday from 4:30 AM to 4:00 AM, Saturday 24 hours, and Sunday from 4:00 AM to 1:00 AM.