Customers frequently reported long wait times and poor service, with many expressing frustration over incorrect orders and inattentive staff.
Food Quality
Mixed reviews on food quality; while some enjoyed the ice cream and certain menu items, others complained about cold, overcooked, or incorrectly prepared food.
Staff Behavior
Feedback highlighted concerns about staff behavior, including rudeness and unprofessionalism, particularly among younger employees.
Cleanliness
Several reviews pointed out that the restaurant was not clean, with dirty restrooms and a generally unkempt appearance.
Positive Experiences
Despite the negative feedback, some customers praised friendly staff and enjoyed specific items like milkshakes and burgers.
RL
Rachel Lumbus
Nov 2, 2025
1.0
SO SLOW im pretty sure they do it on purpose so you leave
DH
Deb Hunt
Sep 23, 2025
5.0
Needed a DQ fix
JF
J Fredlock
Aug 4, 2025
5.0
The Buster Bar is a favorite treat.
DD
Debra DeBerry
Jul 1, 2025
1.0
Trying to see if they’re going to be opening on the 4th of July to order an ice cream cake, but they are incapable of answering the phone so I guess I will take my business elsewhere!!!
AB
Ani Blair
Jun 4, 2025
5.0
Literally the best strawberry milkshake I've ever had from a DQ. 10/10!
What are the operating hours for Dairy Queen Grill & Chill at 201 Albright Rd, Kingwood?
The restaurant is open daily from 10:00 AM to 10:00 PM.
Does Dairy Queen Grill & Chill provide drive-thru and seating options?
Yes, the location features a drive-thru as well as indoor and outdoor seating, including high chairs and booster seats.
Is Dairy Queen Grill & Chill family-friendly and accessible for children and those with disabilities?
Yes, the restaurant is family-friendly, welcomes children, and is wheelchair accessible with facilities like high chairs and restrooms.
Can I order food online or get mobile deals at Dairy Queen Grill & Chill in Kingwood?
Yes, you can order online for pickup through their website and enjoy exclusive mobile deals by downloading their app.
What is the contact phone number for Dairy Queen Grill & Chill in Kingwood, WV?
You can reach them at +1 304-329-0177 for inquiries or orders.
Which nearby automotive service centers are close to Dairy Queen Grill & Chill?
Nearby automotive services include Triple R Automotive LLC, Walmart Auto Care Centers, and Ace High Fabrication & Auto Repair.
What are some nearby grocery and retail stores customers can visit near Dairy Queen Grill & Chill?
Nearby stores include Walmart, Save A Lot, BFS Foods Inc, and Rite Aid, making it easy to combine errands with your visit.
Are there other dining options near Dairy Queen Grill & Chill in Kingwood?
Yes, nearby restaurants include Hardee's, Burger King, New China Restaurant, and Fox's Pizza Den, offering a variety of cuisines.
How can the nearby Buckwheat Express Public Transportation Services help in reaching Dairy Queen Grill & Chill?
Buckwheat Express Public Transportation provides taxi and transit services that can help customers easily reach Dairy Queen Grill & Chill at 201 Albright Rd.