McDonald's

3.5
713 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
700 S Mineral St, Keyser, WV
26726, United States

Hours

Reviews

3.5
713 reviews
5 stars
222
4 stars
171
3 stars
141
2 stars
69
1 star
110

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and rude staff, particularly during peak hours.

Food Quality

Many reviews mentioned cold, soggy, or poorly prepared food, with inconsistent quality across visits.

Order Accuracy

Numerous customers experienced issues with incorrect orders, missing items, and wrong sauces.

Positive Experiences

Some customers highlighted friendly staff and good food on certain occasions, indicating that experiences can vary.
  • MC
    Mandee Carroll
    Jan 3, 2026
    2.0
    Every single time I go to this McDonald's, I try to order a Frappé and their machine is NEVER working. Literally. Every single time. Also, 9 times out of 10, the food, especially the French fries 🍟 are always cold and/or soggy.
  • RM
    Robert Lee McElvie
    Jan 2, 2026
    1.0
    Such rude and unprofessional management. Go else where. I distract customer support. No response
  • CW
    Clint Wolff
    Dec 10, 2025
    1.0
    Absolutely terrible! Waited in line for over 35 minutes!
  • MS
    Matt swartz
    Dec 9, 2025
    1.0
    Waited 15 plus minutes today 12/9/25 at 11am- 11:15 never seen a person come to counter to service. A couple in front of us was here before us. After placing our order we sat at our table 30’ with a number and still never got our food! Staff stressed and rude, I’m guessing really short staffed.
  • CF
    Chris Flanagan
    Nov 29, 2025
    1.0
    Customer service doesn't exist anymore within fast food. Service was slow employees are rude and couldn't be more obvious they dont care about their jobs.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in Keyser, WV?

McDonald's is open daily from 5:00 AM to 10:00 PM.

When is the drive-thru service available at this McDonald's location?

The drive-thru is open every day from 5:00 AM to midnight (12:00 AM).