Pizza Hut

3.6
283 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 5458 Big Tyler Road in Cross Lanes, WV. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Cash onlyNot available
  • Accepts checksNot available
  • Curbside pickupAvailable

Location

Pizza Hut
5458 Big Tyler Road, Cross Lanes, WV
25313, United States

Hours

Reviews

3.6
283 reviews
5 stars
130
4 stars
51
3 stars
23
2 stars
20
1 star
59

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times for orders, with some experiencing delays of over two hours and receiving incorrect orders.

Food Quality

Mixed reviews on food quality; while some praised the pizza as delicious and fresh, others complained about burnt pizzas, wrong toppings, and food safety concerns.

Cleanliness

The restaurant was generally noted as clean, but there were concerns about staff hygiene practices, particularly regarding glove usage during food preparation.

Customer Service

Customer service experiences varied widely, with some praising friendly staff while others reported rude interactions and unprofessional behavior from management.

Order Accuracy

Several customers experienced issues with incorrect orders, missing items, and being charged for items not received.
  • VB
    Valerie Brew
    Nov 4, 2025
    2.0
    I placed an on line order on 10/11. They charged my card two times. I have been trying since then to get my money back but all I get is the run around, both from the store employees and from emails using complaint/contact form. Sorry to say, I definitely won’t be getting pizza from them anymore. They have lost my family’s business. There are too many pizza places here to put up with this. The pizzas were good, so I gave two stars rather than one.
  • CK
    Ciera Ketchem
    Oct 6, 2025
    5.0
    Absolutely amazing service!
  • TS
    Tabitha Snyder
    Sep 10, 2025
    1.0
    Ordered a meat lover and added cup pepperoni, black olive and pesto...was charged for it, it's on the receipt, just didn't get it!
  • NN
    Nicholas Bumgardner (Nick)
    Jul 19, 2025
    5.0
    Clean restaurant. Newer building and the employees are always on point with how they prepare the food. They're always working in a timely manner.
  • BY
    B Young
    Jul 15, 2025
    1.0
    Ordered 2 pizzas online, was given a pickup time of 45 minutes by the system which is long but I figured they were busy because it's Tuesday, Personal Pan pizzas for $2. I waited over an hour before driving to pickup the pizzas. I got there, nobody asking me if I needed help. A long line of people picking up and some who hadn't ordered yet. Once I was able to ask someone, if my pizza was ready, he said they were 2-2/12 hours behind. I said how far down am I on the list of orders and he said 3 orders from the top. My name wasn't even on the monitors above my head. I waited in store for another hour and had seen the guy who was putting pizzas in the box working on two pizzas that looked like it had toppings that I ordered. The pizzas were put in the warmer. There was nobody at the front counter waiting on anyone and several people you could tell were picking up orders from delivery services. The guy who waited on me initially was helping make pizzas and he finally came over when there were like a dozen people standing around who hadn't been waited on yet. I jumped up after a few minutes and I asked if my pizzas were ready because I told him I saw two pizzas being worked on that looked like what I ordered. He went back to the warmer and sure enough, the two pizzas I ordered had been done and sitting in the warmer for at least 30 minutes. When the worker handed me my pizza, not even a "sorry about that"...nothing. Actually, he was looking down and wouldn't make eye contact. This isn't the first time we've had order issues with this location but this was so bad today, that I had to leave a comment. There appeared to be at least 5 employees working so I'm not sure why they were so far behind...on a Tuesday. Also, the person pulling the pizzas out of the oven kept rubbing his nose on the side of his wrist and arm. Plus, it may not be required but the guy had a beard and didn't have anything covering his facial hair, plus the constant rubbing of the nose...I won't be back to this location. No gloves were worn by the one person who was helping make pizza either. I don't recall seeing him wash his hands after just being at the register and sliding over to make pizzas. I had suggested to the person I spoke with initially why don't they have something in place to notify customers how far behind they were so delivery services, and people who ordered online for carry out can plan accordingly? Again, a blank stare and nothing.

Frequently Asked Questions About Pizza Hut

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