Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.7
1,004 reviews
5 stars
376
4 stars
256
3 stars
169
2 stars
72
1 star
131
What are people saying?
AI-generated from recent customer reviews
Service Issues
Many customers reported long wait times, poor service, and incorrect orders, leading to frustration and disappointment.
Food Quality
While some customers enjoyed the food, there were numerous complaints about cold, stale, or incorrect items being served.
Staff Friendliness
Customer experiences with staff varied; some praised friendly service, while others noted rudeness and lack of professionalism.
Cleanliness
Several reviews mentioned cleanliness issues in the dining area and restrooms, impacting the overall dining experience.
- APAmber Penner2 days ago5.0One of the fastest and best McDonald's locations I've been to in the area
- RURoxann UrchDec 22, 20255.0Husband said best breakfast sandwich he's had in quite awhile from any McDonald's
- TTTerry TrippNov 20, 20252.015 minutes for a black coffee. Someone threw up in the urinal.
- JMJerry MeadowsNov 18, 20251.0Not sure who gets the blame, the less than stellar store manager, or the owners for not addressing the consistent mismanagement. I rarely leave negative reviews but this one needs to be pointed out. Too many times the Cross Lanes store has equipment down or they're out of products. Many who may read this would have to agree because it's true honest facts. I've learned that it's worth the drive to go elsewhere for service. I can't really rate the food because I hardly get what I ask for. Extremely disappointed.
- NNNATSNov 15, 20251.0Tried to go through drive-through last night. The drive-through attendant kept saying hold on a minute hold on a minute never did come to the drive-through more than 5 to 6 minutes. Sitting in line snapped at me and my wife through the drive-through several times. I drove off and you guys can stuff that McDonald’s up your backside. I’ll never come there again. when we drove by, he was talking to someone in the drive-through. I guess he was too busy visiting to serve the public. I went to Wendy’s. It was better.
Frequently Asked Questions About McDonald's
What are the McDonald's operating hours in Cross Lanes, WV?
McDonald's in Cross Lanes is open from 5:00 AM to 11:00 PM Monday through Saturday, and from 6:00 AM to 11:00 PM on Sundays.
Does McDonald's in Cross Lanes offer delivery and pickup services?
Yes, they provide curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Can I order McDonald's food online or through a mobile app?
Yes, you can order online via their delivery URL or through the McDonald's app available on both iOS and Android platforms.
What payment options does McDonald's in Cross Lanes accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's location have a drive-thru?
Yes, McDonald's in Cross Lanes features a drive-thru service for customer convenience.
Where is McDonald's in Cross Lanes located?
It is located at 5448 Big Tyler Rd, Cross Lanes, WV 25313, United States.
What services and amenities are available at McDonald's Cross Lanes?
They offer services including DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and free WiFi.
Which nearby places can help customers visiting McDonald's in Cross Lanes?
Nearby Kroger Fuel Center and Kroger supermarket provide fuel and grocery options, while Cross Lanes Public Library offers a quiet place to visit before or after dining.
Are there other fast food restaurants near McDonald's in Cross Lanes?
Yes, Pizza Hut and Domino's Pizza are nearby fast food restaurants that customers might consider if they want variety.
What local services are available near McDonald's Cross Lanes for convenience or errands?
Customers can access services like Blue Rhino Propane Exchange, currency exchange at Coinme, and automotive parts at Advance Auto Parts and O'Reilly Auto Parts nearby.