Dunkin'

3.9
473 reviews
Decked Out Lattes
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Business Details

932 Cross Lanes Dr, Cross Lanes, WV
25313, United States
(304) 759-9185
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Cross Lanes, WV for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
932 Cross Lanes Dr, Cross Lanes, WV
25313, United States

Hours

Reviews

3.9
473 reviews
5 stars
257
4 stars
83
3 stars
41
2 stars
26
1 star
66

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, incorrect orders, and rude staff, leading to a negative overall experience.

Product Consistency

Many reviews highlighted inconsistency in drink quality and food preparation, with complaints about watered-down coffee and stale donuts.

Staff Friendliness

While some customers praised friendly staff, others experienced rudeness and lack of acknowledgment, indicating a mixed service environment.

Cleanliness and Management

Concerns were raised about cleanliness and management issues, with reports of unsanitary practices and poor management leading to a decline in service quality.

Positive Highlights

Despite the negatives, some customers enjoyed specific menu items and appreciated friendly staff members, indicating potential for improvement.
  • PC
    Paula Copen
    Oct 25, 2025
    5.0
    Friendly and helpful staff, items available vary on time of day - connected with a gas station
  • AT
    Arianna Tomashek
    Oct 21, 2025
    2.0
    Very disappointed in this Dunkin. Service is slow, they never make my coffee right even though it’s a simple hot French vanilla coffee, sometimes the coffee tastes like water because they double brew it. When I order food half the time it’s made wrong, or if I order a donut they toss it in the bag upside down and I loose all the frosting. It’s just very disappointing. And management and HR need to step up their game.
  • DH
    David Harris
    Sep 25, 2025
    1.0
    I’ve been here 5 times. They have ruined my order 5 times. This will be the last time. I mean come on bro.
  • AR
    Aleia Rose
    Sep 22, 2025
    5.0
    There is NO bad dunkin. Just bad workers at some locations. Dunkin the 💣💥
  • TT
    Tater Tot
    Sep 14, 2025
    1.0
    They made a huge mistake letting all of their managers go. They were the only good managers they’ve had since the store opened. Since they’ve left- the coffee has been bad, food not made right, wait time in drive through is 7+ minutes, new people not friendly. They wouldn’t give me my receipt. Saw multiple new people scoop the ice with the cup instead of the scoop. They said the district supervisor is covering that store until they find a new manager, I don’t know how they could allow them to be so unsanitary. Quality has really gone down. The only good thing is the night people that stayed and how friendly they are, but none of them seem happy to be there anymore. Definitely won’t be back.
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Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Cross Lanes, WV?

Dunkin' in Cross Lanes, WV is open from 5:00 AM to 9:00 PM Monday through Thursday and Sunday, and from 5:00 AM to 11:00 PM on Fridays and Saturdays.

Does Dunkin' in Cross Lanes offer delivery and pickup services?

Yes, this Dunkin' location offers both curbside pickup and delivery services.