McDonald's

3.7
2310 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
101 Hylton Ln, Beckley, WV
25801, United States

Hours

Reviews

3.7
2,310 reviews
5 stars
876
4 stars
530
3 stars
435
2 stars
166
1 star
303

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for food, with some waiting over 30 minutes.

Staff Attitude

Mixed feedback on staff demeanor; some found employees friendly, while others reported rudeness and poor customer service.

Food Quality

Inconsistent food quality noted, with some customers receiving cold or incorrect orders, while others praised the freshness of the food.

Ordering Experience

Issues with the new ordering kiosks and mobile app were highlighted, causing frustration among customers.

Cleanliness

The restaurant was generally described as clean, but some reviews mentioned disorganization and unclean conditions.
  • BB
    Bitriago
    Dec 30, 2025
    5.0
    Tienen un buen servicio y son muy amables
  • AP
    ANGELA PUGH
    Dec 18, 2025
    3.0
    Why does this place always run out of sweet tea? The last 4 times, which is in this past month they ran out. Is management not ordering enough? If there are promotions then the order for that needs to be more. Thy do a wonderful job though always friendly service and fresh food. Just up that tea order managers.
  • LK
    Lenny Kentman
    Dec 6, 2025
    1.0
    Employees are very unpleasant
  • TZ
    Tanya Zajicek
    Nov 20, 2025
    1.0
    Sat inside for over 15 minutes waiting for food, while at least 6-7 other people got their food before us that ordered after us. I had to ask for my food to get the order started. Then got nothing but attitude from the man that i spoke too. Even other customers stepped in and said i shud have been offended a discount or even some free cookies for waiting and getting an attitude from the employee. Poor service and terrible wait times.
  • EE
    Eliza
    Nov 16, 2025
    5.0
    What a great, positive experience. The restaurant design is cold modern. No human interaction or anything in the design. Order at the touch screen. But they had put up scarecrows and nice decorations. They ran out of large fry containers, but the woman made sure we knew that we got two mediums in place of one large. She was so kind and generous. Great eye contact. I have never felt so cared about at a McDonald's or even known that I wanted to feel cared about at a McDonald's. The team seemed relatively happy to be there doing their jobs. Thank you Harper Rd McD for putting people first. It was really felt.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Beckley, WV?

McDonald's in Beckley is open daily from 5:00 AM to 12:00 AM.

When is the drive-thru available at the Beckley McDonald's?

The drive-thru is open every day from 5:00 AM to midnight.