McDonald's

3.4
1610 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3131 N Mayfair Rd, Wauwatosa, WI
53222, United States

Hours

Reviews

3.4
1,610 reviews
5 stars
516
4 stars
327
3 stars
298
2 stars
153
1 star
316

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported slow service, unprofessional behavior, and frequent order mistakes.

Food Safety

Concerns were raised about food safety practices, including unsanitary handling of food and cold meals.

Staff Attitude

Mixed reviews on staff friendliness, with some praising individual employees while others noted rudeness and lack of engagement.

Cleanliness

Several reviews mentioned that the restaurant was dirty and poorly maintained.

Order Accuracy

Many customers experienced issues with incorrect orders and missing items.
  • TD
    Tanya Dunn
    Dec 27, 2025
    1.0
    I am writing to report a concerning and unsanitary experience my family and I had at the McDonald’s location. While we were waiting to place our order, we observed an employee assigned to the fry station sweeping the floors and then immediately handling fries without washing his hands or changing gloves. There was no handwashing or sanitation step between sweeping the floor and touching food that was being served to customers. After noticing this, my spouse addressed the employee and advised that handwashing was necessary before handling food. Although the employee eventually washed his hands multiple times, the situation had already drawn attention from other customers and caused significant discomfort regarding food safety. Despite placing our order, we ultimately threw the food away and left the restaurant because we did not feel comfortable consuming it. Due to this experience, we will not be returning to this location. Food safety and proper hygiene are critical, especially in a food service environment. I hope this concern is taken seriously and addressed to prevent similar situations in the future. Thank you for your time and attention.
  • JY
    Jerry Yang
    Dec 20, 2025
    1.0
    Unorganized place, my order was passed over when I order thru the App and after waiting for 15 minutes, I went to the counter to talk to the worker to make my order since they didn't make it. Plus other people orders on drive thru were wrong and they had to come inside to get it fixed. On top of that the restaurant was dirty and trash weren't taken out. If the franchisees did a reformation, the restaurant would be in a better position.
  • A6
    animal lover 4351 6
    Dec 12, 2025
    1.0
    I’ve gone here many times and EVERY SINGLE TIME my order gets messed up. I’ve gotten different things and they never get any right. I’ve tried to go back in today and get my order fixed, when I did the game me the wrong food AGAIN. They were too busy to help me anymore and so I left. I just tried calling any they are not picking up. This is unprofessional and unacceptable to be giving customers different food then they paired for and not take time to help them when it has happened multiple times. I will not be returning.
  • MJ
    M J
    Dec 7, 2025
    1.0
    Terrible location, rude employees. Ordered a hot fudge sundae and 2 medium waters. They charged for the waters which I thought was weird. They gave me the hot fudge sundae at the window which barely had any hot fudge, maybe half a pump’s worth. I asked if they could put more fudge on the sundae. Girl at the window asked a coworker and they rudely said that would be an extra charge and shut the window. They still hadn’t given the waters I paid for. I sat in my car waiting for them to open the window to give me the waters I paid for. They then gave me 2 small waters and closed the window again. They still haven’t given me a napkins or a spoon for the sundae, So there I sat again, waiting for them to open the window. Eventually they did and again rudely gave me napkins and a spoon. This should’ve been a simple transaction, and they were rude at every turn. Even by McDonald’s standards, this was abysmal customer service.
  • NT
    Nellk T.
    Dec 6, 2025
    1.0
    I don’t eat McDonald’s anymore or the type to order fast food. Decided to order it because my younger siblings wanted the new Grinch box. The wait is ridiculous, waited about 30 minutes to order. After my order they gave me one of our meals and told us to pull up for the other two that someone would come out to hand it to us. We waited like 40 minutes for the other two. My sister went inside and told me they didn’t even make it and completely forgot about us waiting outside. I used to work in fast food so I understand how busy everything gets. But this just shows me how unorganized it is and honestly this is why I don’t like going to any McDonalds at all. Literally order the grinch box but with their regular Big Mac like why does it take that long? I could literally have went to a completely different McDonald’s that would’ve been like 15 minutes away and still have my food come out quicker than this place.

Frequently Asked Questions About McDonald's

What are the McDonald's Wauwatosa location's operating hours?

McDonald's in Wauwatosa is open daily from 6:00 AM to 11:00 PM.

What are the drive-through hours at McDonald's on N Mayfair Rd?

The drive-through is available every day from 6:00 AM to 11:00 PM.