McDonald's

3.0
1732 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1425 S West Ave, Waukesha, WI
53186, United States

Hours

Reviews

3.0
1,732 reviews
5 stars
431
4 stars
305
3 stars
288
2 stars
201
1 star
507

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, often exceeding 20 minutes, for both drive-thru and curbside orders.

Food Quality

Many reviews indicated issues with food quality, including cold items, incorrect orders, and overcooked or poorly prepared food.

Customer Service

Customer service experiences varied widely, with some praising friendly staff while others reported rude behavior and poor management.

Cleanliness

Several customers noted unsanitary conditions both inside the restaurant and in the parking area.
  • AS
    Aaron Szatkiewicz
    Jan 2, 2026
    1.0
    Couple weeks ago we did a Doordash order, for breakfast. Sealed bag and all from the restaurant. Dasher did not open the sealed bag.All we received were the hash browns and drinks. Drove there to ask for the breakfast items that were missing. Took a minute to be acknowledged which is fine. I get it, gets busy. When we were addressed. A nice manager and team member took care of what we needed. What wasn't appreciated was a different team member gave attitude saying she put the sandwichs in the bag. Basically blaming us for the missing food. The missing food was made and the nice team member gave us pies, and the nice manager stated she gave us extra hash browns. Very greatful for being resolved. Did not appreciate the one individuals additude. While we were walking out someone stated that they were not sure if they put the extra hash browns in the bag. Then I hear someone else say they didn't care if they were in the bag. Bad attitude continued. This point exiting the store with what we have. Did not need to continue interaction as I admit I was very defensive for being blamed for something we did not do. Have not been back since and will not go back to that McDonald's. Liked resolution to concerns, but some of the team just had a horrible attitude. Do greatly appreciate the nice manager and the one team member for their efforts.
  • SD
    Sadie Dawkins
    Dec 21, 2025
    2.0
    Good customer service. When I got my food. My burger was flat like an pancake and the bread had a tear on the side. Like Did they sit on my burger? French fries were really salty. I did complain about my order. They fries where better less salt. The cheese burger. They forgot the pickles. I said forget it.
  • SW
    Shadow Wolf
    Dec 16, 2025
    5.0
    Well its a well ran mcdonald's cant say more than that But I can say that the ice-cream machine does tend to work at this one so its like a magic Mcdonald's. One of the Mcdonald's that is only talked about in legends lol
  • CC
    Candy
    Dec 12, 2025
    2.0
    I didn’t think a McD’s could get any jankier but the staff here are rude & the food has been cold the past couple times and the ice cream machine never works
  • MN
    M N
    Dec 5, 2025
    1.0
    What the heck is wrong with this location? It's been taking FOREVER 20 mins + to get food! Messing up orders. This is RIDICULOUS. Report this franchise location to corporate. They need to be shut down as they're not in compliance with McDonald's corporate standards!

Frequently Asked Questions About McDonald's

What are the regular hours of operation for McDonald's at 1425 S West Ave, Waukesha?

This McDonald's location is open daily from 5:00 AM to midnight.

What are the drive-through hours at this McDonald's location?

The drive-through is open every day from 5:00 AM until midnight.