McDonald's

2.8
700 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1429 Hwy 51 W, Stoughton, WI
53589, United States

Hours

Reviews

2.8
700 reviews
5 stars
156
4 stars
111
3 stars
121
2 stars
93
1 star
219

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported receiving cold, hard, or stale food, with several instances of incorrect orders and poor food preparation.

Service Issues

Numerous reviews highlighted slow service, rude staff, and frequent order mistakes, leading to a frustrating customer experience.

Cleanliness

Several customers noted unsanitary conditions in the dining area and bathrooms, contributing to an overall negative impression of the location.

Inconsistent Experience

While some customers had positive experiences with fresh food and good service, these instances were overshadowed by the majority of negative feedback.

Communication Problems

Customers experienced issues with staff understanding orders, language barriers, and a lack of clear information regarding store hours and menu items.
  • DD
    duplica123
    5 days ago
    3.0
    Was told to my face the extra sauce I paid for was in the bag. It was not
  • RZ
    Reba Zaidi
    Nov 11, 2025
    1.0
    Very disappointed that the inside temperature is extremely cold and staff is unable to provide information regarding when the heating will be fixed. I go there every week and this has been the situation for several weeks now despite winter temperatures dropping. Today was the first day that I actually spoke with Staff and told them that I would be writing in review to help promote addressing this.
  • CW
    Constance Walton
    Oct 27, 2025
    1.0
    October 27 2025 830p Phone number is disconnected Waited 25 mins for food returned home to every single nugget for every meal total of 16 hard as rocks and cold . Called to let them know and phone is not in service
  • GS
    Grace Schell
    Oct 22, 2025
    1.0
    My family and I were in the area and decided to stop here on our way home. It was one of the few food places open late, and since Google showed they were open until 1 AM, we stopped in around 11:30 PM. We placed our orders using the self-service kiosks and found a table. Someone from our group went up to ask if we needed to get our own cups or if they’d come with our food, and we were given them at that time. We were told our food would be brought to our table, so we waited — but after quite a while (much longer than usual for McDonald’s), we went to check on our order. When we asked about it, the employee at the counter said they were packaging everything to go, even though we had selected dine-in. When we questioned why, we were told the dining area was closing soon at midnight. We explained that Google says they’re open until 1 AM, but they insisted the dining room closes at 12 AM and only the drive-thru stays open until 1 AM — something that isn’t stated online. After a bit we looked and our food had just been sitting on the counter. No one had called our number or told us it was ready, and no one delivered it to our table like we were told would happen. All of our food was cold and tasted like it had been sitting out for a long time. We sat and ate since it was before 1 AM, and we noticed another large group doing the same without being told to leave — yet our group seemed to be a problem for some reason. Overall, we were very disappointed with both the service and the food quality. If the dining area closes earlier than the posted hours, that should be clearly stated online to avoid confusion for late-night customers.
  • LS
    LM S
    Oct 22, 2025
    1.0
    Wish there was an option for 0 Stars. Terrible service. They tried to kick out 4 out of 10 people in our group and claimed "they close soon so we have to get our food to go" but didn't say anything for the other 6 of us. Also there was other people there but they didn't get told they have to leave due to them "closing". Didn't have our food brought to us at the table. When we opened up bags to eat our food, all food was terrible. Cold, hard, discolored like they sat there for a few hours with no heat. Food took FOREVER that it should've been new, but clearly was old food. Clearly this location needs improvement. Overall rating of 2.9 stars. Along with this, lowest star ratings have been put on here for almost 10 YEARS. Learn how to make good food for your customers and have good service. Maybe have all employees go to other locations to learn what its like to be efficient and have good service at your job. No one will want to eat at this location if you have terrible service, efficiency, and food. Things like bugs in food, paper towels in cups, and cold/gross looking food should not ever be in a review for a business. All of these things are listed in different reviews so clearly things need changed. No one enjoyed this place while we were there to eat.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's in Stoughton, WI?

McDonald's in Stoughton operates daily from 5:00 AM to 11:00 PM, with extended hours until 1:00 AM on Fridays and Saturdays.

Does this McDonald's location have drive-thru service, and what are its hours?

Yes, this McDonald's location offers drive-thru service daily from 5:00 AM to 12:00 AM, and until 1:00 AM on Fridays and Saturdays.