Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported receiving cold, hard, or stale food, with several instances of incorrect orders and poor food preparation.
Service Issues
Numerous reviews highlighted slow service, rude staff, and frequent order mistakes, leading to a frustrating customer experience.
Cleanliness
Several customers noted unsanitary conditions in the dining area and bathrooms, contributing to an overall negative impression of the location.
Inconsistent Experience
While some customers had positive experiences with fresh food and good service, these instances were overshadowed by the majority of negative feedback.
Communication Problems
Customers experienced issues with staff understanding orders, language barriers, and a lack of clear information regarding store hours and menu items.
DD
duplica123
5 days ago
3.0
Was told to my face the extra sauce I paid for was in the bag. It was not
RZ
Reba Zaidi
Nov 11, 2025
1.0
Very disappointed that the inside temperature is extremely cold and staff is unable to provide information regarding when the heating will be fixed. I go there every week and this has been the situation for several weeks now despite winter temperatures dropping. Today was the first day that I actually spoke with Staff and told them that I would be writing in review to help promote addressing this.
CW
Constance Walton
Oct 27, 2025
1.0
October 27 2025 830p
Phone number is disconnected
Waited 25 mins for food returned home to every single nugget for every meal total of 16 hard as rocks and cold . Called to let them know and phone is not in service
GS
Grace Schell
Oct 22, 2025
1.0
My family and I were in the area and decided to stop here on our way home. It was one of the few food places open late, and since Google showed they were open until 1 AM, we stopped in around 11:30 PM.
We placed our orders using the self-service kiosks and found a table. Someone from our group went up to ask if we needed to get our own cups or if they’d come with our food, and we were given them at that time. We were told our food would be brought to our table, so we waited — but after quite a while (much longer than usual for McDonald’s), we went to check on our order.
When we asked about it, the employee at the counter said they were packaging everything to go, even though we had selected dine-in. When we questioned why, we were told the dining area was closing soon at midnight. We explained that Google says they’re open until 1 AM, but they insisted the dining room closes at 12 AM and only the drive-thru stays open until 1 AM — something that isn’t stated online.
After a bit we looked and our food had just been sitting on the counter. No one had called our number or told us it was ready, and no one delivered it to our table like we were told would happen. All of our food was cold and tasted like it had been sitting out for a long time. We sat and ate since it was before 1 AM, and we noticed another large group doing the same without being told to leave — yet our group seemed to be a problem for some reason.
Overall, we were very disappointed with both the service and the food quality. If the dining area closes earlier than the posted hours, that should be clearly stated online to avoid confusion for late-night customers.
LS
LM S
Oct 22, 2025
1.0
Wish there was an option for 0 Stars. Terrible service. They tried to kick out 4 out of 10 people in our group and claimed "they close soon so we have to get our food to go" but didn't say anything for the other 6 of us. Also there was other people there but they didn't get told they have to leave due to them "closing". Didn't have our food brought to us at the table. When we opened up bags to eat our food, all food was terrible. Cold, hard, discolored like they sat there for a few hours with no heat. Food took FOREVER that it should've been new, but clearly was old food.
Clearly this location needs improvement. Overall rating of 2.9 stars. Along with this, lowest star ratings have been put on here for almost 10 YEARS. Learn how to make good food for your customers and have good service. Maybe have all employees go to other locations to learn what its like to be efficient and have good service at your job. No one will want to eat at this location if you have terrible service, efficiency, and food.
Things like bugs in food, paper towels in cups, and cold/gross looking food should not ever be in a review for a business. All of these things are listed in different reviews so clearly things need changed. No one enjoyed this place while we were there to eat.
What are the regular operating hours of McDonald's in Stoughton, WI?
McDonald's in Stoughton operates daily from 5:00 AM to 11:00 PM, with extended hours until 1:00 AM on Fridays and Saturdays.
Does this McDonald's location have drive-thru service, and what are its hours?
Yes, this McDonald's location offers drive-thru service daily from 5:00 AM to 12:00 AM, and until 1:00 AM on Fridays and Saturdays.
Can I get McDelivery from McDonald's in Stoughton, and what are the delivery hours?
Yes, McDonald's offers delivery services daily between 5:00 AM and midnight, with later hours until 1:00 AM on Friday and Saturday.
How can I order McDonald's food online or via mobile apps?
You can order online at https://mcdonalds.order.online/business/-5579 or use the McDonald's App available on Apple App Store and Google Play Store.
What payment options does McDonald's in Stoughton accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does McDonald's in Stoughton offer free WiFi and mobile ordering services?
Yes, McDonald's provides free WiFi and supports mobile ordering and mobile offers for customer convenience.
Where exactly is McDonald's located in Stoughton, WI?
The McDonald's is located at 1429 Hwy 51 W, Stoughton, WI 53589, USA.
What nearby car dealerships could I visit when coming to McDonald's?
Nearby car dealerships include John Ashworth, Kunes Country GM Superstore of Stoughton, O'Reilly Auto Parts, and Advance Auto Parts, offering convenient stops for automotive needs alongside your McDonald's visit.
Are there any nearby places to shop for hardware or building supplies near McDonald's?
Yes, Aslesons True Value Hardware and Asleson's Hardware Store are nearby locations where you can find hardware and building supplies close to McDonald's.
What entertainment or dining options are near McDonald's in Stoughton?
Nearby entertainment includes Viking Lanes bowling alley and bar. For additional dining, you can visit Cousins Subs, Pizza Hut, and Subway, all close to McDonald's.