McDonald's

3.2
989 reviews
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Business Details

1135 N Shawano St, New London, WI
54961, United States
(920) 982-5540
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1135 N Shawano St, New London, WI
54961, United States

Hours

Reviews

3.2
989 reviews
5 stars
271
4 stars
202
3 stars
178
2 stars
117
1 star
221

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders and missing items.

Service Quality

While some reviews praised friendly staff, others highlighted rude behavior and unprofessionalism from employees.

Cleanliness

Numerous customers noted poor cleanliness in the dining area and restrooms, impacting their overall experience.

Food Quality

Feedback on food quality was mixed, with some enjoying fresh meals while others received cold or poorly prepared items.

Customer Experience

Several reviews mentioned a lack of concern for customer satisfaction, with complaints about how issues were handled.
  • EP
    Elias Probst
    Oct 10, 2025
    5.0
    Food was hot and the service was great. Mobile order was being weird and the staff accommodated and were very nice regardless.
  • SB
    Sue Bechard
    Sep 9, 2025
    5.0
    For fast food it was good. Staff was fast and friendly
  • MG
    Martha G
    Sep 6, 2025
    1.0
    Constantly get my order wrong. I'm lactose intolerant and have sensitive teeth so I ask no cheese no ice. Think by saving them money on cheese they could fill my drink but they are stingy. 2 of the managers are very unpleasant. Have had to go back multiple times for incorrect order then they get mad at me. This morning food was barely warm had to microwave it. Avoid if you can
  • RV
    Roberto Miranda Vargas
    Sep 1, 2025
    5.0
    Exelente servicio.
  • ZH
    Zachary Hoag
    Aug 30, 2025
    1.0
    Ordered breakfast for my family through the app, paid in full, and picked it up at the drive-thru like usual. When I checked the bag, two of the four sandwiches were missing. My girlfriend went inside to ask about it, and instead of even looking at the food, the employee just rudely read down the receipt and said what she did and didn’t have meaning they already knew what they shorted us without saying a word. So not only did they knowingly leave items out, but instead of fixing it, they just handed her a cash refund like it was no big deal. Why didn’t they say anything at the window? Why not refund us right there, or at least tell us they weren’t going to give us what we ordered? Instead, they waited until we came inside and asked — which feels shady. To make matters worse, by then breakfast service was over, so we couldn’t even replace the sandwiches we were shorted. This location is a complete joke. Rude, unprofessional, and zero concern for the customer experience. If you want McDonald’s, do yourself a favor and go literally anywhere else. Absolutely terrible service.
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Frequently Asked Questions About McDonald's

What are the operating hours for dine-in at McDonald's in New London, WI?

McDonald's in New London is open daily from 5:00 AM to 11:00 PM for dine-in service.

When is the drive-through open at McDonald's New London location?

The drive-through operates every day from 5:00 AM to 11:00 PM.