Pizza Hut

Reviews

• EC

  Elegance Class

  Nov 7, 2025
  1.0
  I have been waiting for over 3 months for a manager to call me back after my order was completely wrong. My order was placed around 6 PM but no one responded until almost 8 pm I was told there is 1 driver. I then got my food after 8 PM. Once I did I called right away to let them know they delivered the wrong food. We received 3 pizzas with pepperoni and my family dont eat pork at all. So then I wss told to hold, waiting 17 minutes and then placed on hold for another 7 minutes. Once someone got on the phone laughing, I was told we are closed and I would have to call back in the AM. I asked about my food, and was told I can keep the food but they can't do anything more, the. Hung up on. The next day waiting u til they open after a long night woth no food since we were in the hospital all day previously. I spoke to someone that told me, I should have brought the food in and since I didn't they couldn't do anything. I asked for a manger and was told someone would call be back. I called may times stopped in and employees were playing unprofessional music, dancing in the back, eating laughing, and no one seemed to care. I never got my money back, and was told many times someone would call. I was trying to wait until I heard back from someone and should have contacted corporate but, alot has happened. I decided to stop in today with my husband only to find out this location is closed. I have always enjoyed Pizza Hut as one of my favorite pizzas, and worked for them when I was younger. Now working for the UW, we have often placed large orders and never really had a issue. The drivers were familiar with us as well so, This is truly sad that such an amazing Cooperation wasn't run properly.
• DS

  Doug Schoebel

  Aug 10, 2025
  1.0
  Pizza was barely cooked, barely cut. Long wait in the drive-thru, as walk up door was locked. Which is a good way to not have to deal with any customers coming in, looking for their orders (on-line updates are unreliable; I'd lock the door too). Bad pizza was the big takeaway, even for chain standards.
• SD

  Sam Dees

  Aug 9, 2025
  1.0
  This was a truly horrible experience. We placed our order online, got to the window just for them to tell us they couldn’t fill our order but she would give us a different pizza. We commented that we had paid more for a stuffed crust and therefore wanted what we ordered or a refund. We then had to sit in the parking lot for 15 minutes, during which time I attempted to go in to clarify on our order and was locked out, only for an employee to walk by and point at the drive through and walk away. We then had to drive back around, just to have no one answer at the window or know what was going on. Finally we got an incorrect pizza, and it took three more attempts to get the rest of our order. I would not recommend this location to anyone.
• RR

  Rico

  Aug 9, 2025
  1.0
  ordered pizza on the app, it showed as ready. went to the drive thru, rang the bell, knocked on the window. after a few minutes an employee came, immediately started yelling when i asked about my order. told me it wasn’t ready and i should park out front. waited about 15 minutes, went back thru the drive thru, they ignored me completely. i got out, looked through the main window – they were on their phones, laughing and flirting instead of working. knocked again, employee opened the window and cursed at me. i left without my order. worst service i’ve ever experienced. do not order from this location. shame on the owner.
• LM

  Luke Morris

  Jul 27, 2025
  1.0
  I was told by the employee at the drive thru window that the people he worked with wanted to hurt him…..took 40 extra minutes from estimated ready time. I drove around 4 times thru the drive thru because the front door was locked. Every time I came to the window it was another 10 minutes. The management here is clearly very disorganized or none at all. I would recommend not ordering from this location until something changes. What a joke of service!!!! Worst experience of my life and I feel sorry for the employees there.

Frequently Asked Questions About Pizza Hut