Pizza Hut

Reviews

• GG

  GeminiGurl

  Dec 2, 2025
  1.0
  Messed up my order, when I called the girl that wears the hat was really sweet. She is ALWAYS super nice. This is HAND TOSSED When I got home and looked at the remade pizza it was laughable. My kids said Why is it so flat! It was dark and dry and very thin. I wasn’t going to drive back again for a third time so we just ate it. The food quality and service has gone way downhill.
• RF

  Rikki Flint

  Dec 1, 2025
  1.0
  The worst customer service ever! Have tried to order from here many times and every time is a headache. Don’t even try to use your BuckyBook coupon.
• MR

  Mark Raube

  Nov 30, 2025
  1.0
  Placed an order at 6:27pm for delivery to my work. The tracker gave an ETA of 6:57pm (probably a generous estimate, which is okay). It was a busy shift and we keep our phones on Do not Disturb while working as part of company policy, but I checked the tracker from a company computer around 6:50pm to see the status and it said it was on the way and I went back to work. By 7:20pm I hadn't heard anything from our front desk so I went up to check and they said they hadn't seen anyone come in with any deliveries . I called the store from our front desk who apologized for the wait and said the driver should be here in the next 5-10 minutes. By 8pm I had still not heard anything so I called again and was told the driver had come, attempted to call my personal phone and then left. I guess the driver must have never even gotten out of their car because the front desk said they never saw anyone come in, let alone anyone with pizza, so either the store lied to me about the driver arriving or the driver is just a really dumb person who didn't think to walk in the front door of a very obvious business or speak to anyone inside. I'll take about 1% of the blame for not answering my personal phone while, 1% for not thinking to change the contact to our front desk's number, and another 1% for ordering from Pizza Hut instead of my usual Domino's (I had a coupon) who actually has a spot for delivery instructions when putting in addresses. So 97% error to this driver, unfortunately there isn't an option to take away 97% of their tip so I had to settle for the store's offer to remake the order. They had virtually no options for resolution, in the second call they didn't even offer an apology, they did however, offer to deliver the cold food again (great, but I don't want cold food especially since its your fault it is cold), remake the order (great, now I can wait an additional hour) or refund the order (great, now I'm still hungry and will have to find some other food option). The remade order finally arrived a few minutes ago at 8:45pm, the driver apologized and the food looks good, I bet it will taste great regardless since I've been waiting over 2 hours to eat.
• TP

  Tracy Peterson

  Nov 15, 2025
  4.0
  Ordered Pizza to be delivered at 5:30 pm for my Saturday night dinner date. Instead it shows up at 3:50 pm. A little early and now the dinner is going to be reheated. Uhg!
• DM

  Dominic Martin

  Oct 12, 2025
  1.0
  Terrible service..also dirty environment and when asked how to redeem my free pizza they said they couldn’t do it so I went to sun prairie and it was no problem! Pizza Hut northport pleas do better and the manager on duty was rude

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