McDonald's

3.6
2049 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2922 N Pontiac Dr, Janesville, WI
53545, United States

Hours

Reviews

3.6
2,049 reviews
5 stars
732
4 stars
465
3 stars
408
2 stars
163
1 star
281

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported long wait times, often exceeding 20 minutes, for their orders.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and missing items.

Staff Attitude

Feedback indicated a mix of friendly and rude service, with some customers experiencing disrespectful behavior from staff.

Food Quality

Several customers noted that food was often cold, stale, or improperly prepared.

Cleanliness

While some customers appreciated the cleanliness of the restaurant, others reported unsanitary conditions.
  • XX
    X_TheWarDoctor_X
    Jan 3, 2026
    3.0
    It's a normal McDonald's. My only issue is about half the time I order from the app for curbside, I end up going half the time to get my food after sitting there for 10 mins as 10 cars clear the drive though. They make sure they get their drive thru first before brining out food to curb.
  • BS
    Bonnie frenzy Starck
    Dec 27, 2025
    1.0
    This was always the go to store, the staff was always friendly and efficient. Since the new owners and staff changes not so much. Today will be the last time I go to this store. Long wait times, today was 2l minutes to even order as they can't keep up the gal taking the order kept asking what size ff even though it was a free medium ff with the app, my order was more expensive than normal and I thought it was just a price increase, nope, she totally messed up the order and we didn't get what was ordered. After 34 minutes total I wasn't about to go in to try and have them fix it. Not to mention the chicken nuggets had to have been recooked they were hard and dry. It's a shame this store went so far downhill in a matter of weeks.
  • SM
    Sephin Maxwell
    Dec 21, 2025
    1.0
    Had a UberEATS order asked for the manager and they didn't care and we're really rude and was saying it wasn't their problem if it was late or if it fell on us cuz of it
  • TV
    Tim Vanderbilt
    Dec 9, 2025
    5.0
    Although busy , the restaurant was clean, quiet, and inviting. I promptly ordered my sausage and pancakes meal from a friendly employee. The manager saw me standing waiting for my meal and kindly approached me to see if I needed assistance. Great location by a busy highway. Easy to locate and access. Overall experience at this establishment was outstanding. Could not be more pleased. Highly recommended.
  • MS
    Miya Seipel
    Dec 7, 2025
    1.0
    Went to mc Donald’s this morning and got a frappe and it has the PINK whipped cream from the August promotion. Would be fine if it wasn’t 4 months ago because I know for a fact that it’s not new. It smells absolutely disgusting and I know it’s expired. This isn’t just about serving a different color whipped cream it’s serving whipped cream that is clearly old and it can really make someone sick. Not to mention they had is pull forward for a coffee and we waited 15 minutes for the coffee and it never came so I went inside and it was just sitting on the counter. I will never go back to this McDonalds.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 2922 N Pontiac Dr, Janesville?

McDonald's in Janesville is open 24 hours a day, seven days a week.

Does this McDonald's location offer drive-thru service, and what are its hours?

Yes, this McDonald's has a drive-thru that is open 24/7, every day of the week.