McDonald's

3.3
1464 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1622 Milton Ave, Janesville, WI
53545, United States

Hours

Reviews

3.3
1,464 reviews
5 stars
423
4 stars
304
3 stars
286
2 stars
131
1 star
320

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, often exceeding 20-30 minutes for orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poorly prepared food.

Cleanliness

Several customers noted unsanitary conditions in the dining area and restrooms, with complaints about dirty tables and floors.

Staff Attitude

Feedback indicated a lack of professionalism and courtesy from staff, with some customers experiencing rude interactions.

Food Quality

There were numerous complaints about cold, undercooked, or stale food, leading to dissatisfaction with the overall dining experience.
  • FF
    fishingfool42
    Dec 31, 2025
    1.0
    So what happened to my son while getting us breakfast is precisely why my wife and I quit going to this particular McDonalds. He went through the drive through at approximately 9 am to get us all some breakfast. He ordered 2 sausage McMuffins with egg, a sausage McGriddle and 2 sausage biscuits with egg. When he got home and checked the food, one of the biscuits had no egg and the two sausage McMuffins had the “folded” type of egg that they use on their biscuits instead of the round McMuffin type egg you’re supposed to get(see picture) I swear this place has no managerial oversight and if it does they just don’t care about anything.
  • HW
    Heather Wallace
    Dec 27, 2025
    1.0
    Me and my daughter went there for lunch. Took almost 30 minutes to get our food. When we got our food my Quarter Pounder was under cooked. Went up to get it replaced and the young gentleman didn't seem to worried and then went and told a manager came back and wrang it in. Then it took another 10 minutes for me to get my replacement. I have worked for McDonald's before and I never had this happen. Seems to me this place doesn't care about their costumers and health to their customers.
  • BF
    Brown Family
    Dec 26, 2025
    1.0
    We came as a family for lunch and the play place. When we went to order lunch at the kiosk, all Happy Meals were marked as “out of stock” - this is confusing as surely they can serve smaller quantities of the food that they have on their menu? After waiting for longer than it should have to get a human employee to speak to us at the counter, a very rude male employee told us they were in fact out of happy meals because they were out of the boxes. Who cares how the meal is served?? The employee then walked away despite the conversation clearly not being over (we still had questions) So we had to order adult sized meals for children who won’t eat them because they wouldn’t take our order at the counter, wouldn’t help us by answering questions, and essentially ignored the fact that this wasn’t an acceptable reason to not be able to order children sized meals. It’s almost laughable how ridiculous the logic was.
  • MT
    Melissa Van Tuyl
    Dec 23, 2025
    1.0
    Never get the order right. I go there maybe once every two months and they haven’t gotten an order right in the past year. The staff doesn’t care when you ask them to fix it. This place has given up even trying. Missing items, items made wrong, under or overcooked items, cold food… you name it. I tried dealing with them but it doesn’t help, so I’m warning everyone instead. Stay away.
  • TV
    Tim Vanderbilt
    Dec 19, 2025
    5.0
    Nice , quiet, clean...I ordered a coffee and mcgriddle while I waited for the bus. I was very impressed with the lighting and the open , spacious layout of the store. I was sitting next to the trash receptacle and it was spotless and odorless. The only issue i had was a manager kept coming out from the kitchen/office area staring at me as if I was loitering. It made me a tad uncomfortable. Overall I was satisfied with the visit and plan to return.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 1622 Milton Ave in Janesville, WI?

This McDonald's location is open 24 hours a day, 7 days a week.

Does this McDonald's offer delivery services?

Yes, McDonald's provides 24/7 delivery service with same-day and no-contact delivery options available.