McDonald's

3.6
1216 reviews
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Business Details

2625 W Mason St, Green Bay, WI
54303, United States
(920) 499-9956
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2625 W Mason St, Green Bay, WI
54303, United States

Hours

Reviews

3.6
1,216 reviews
5 stars
432
4 stars
291
3 stars
257
2 stars
87
1 star
149

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and unprofessional behavior.

Order Accuracy

Many customers reported issues with missing items or incorrect orders, leading to frustration.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and trash.

Speed of Service

While some customers praised the speed of service, many others complained about long wait times and slow service.

Pricing

Customers expressed concerns about high prices relative to the quality of food and service.
  • SV
    Sebastian VandenHeuvel
    1 day ago
    3.0
    Macdongol good
  • DK
    Douglas Kregel
    Nov 6, 2025
    1.0
    This McDonald’s sucks!! They screw up my order almost every time I stop here.
  • HS
    Hank Stencil
    Nov 1, 2025
    1.0
    Mobile ordered food to this location. When I arrived no one would come to the speaker or the window, when someone finally came. They told me that they weren't open yet even though it was well into opening time. I asked about my order and if I would be refunded and he told me he couldn't help me at all. So out money and no food
  • HW
    Holly Wealton
    Oct 9, 2025
    3.0
    Slow, friendly, expensive for what it is
  • KH
    Katie H
    Oct 9, 2025
    1.0
    Missing an entire meal. Said I had to come back to get a refund or they would send me a coupon in the mail. I have little kids, one of which is napping, I can’t do that. I don’t want a coupon, just a refund for the food I didn’t receive. To me, this is stealing. If I didn’t receive the food I shouldn’t have to pay or come back another time with a coupon. I have never complained here before. I ordered on the app and did curbside. Ordered at 11:04 and didn’t get my curbside order until 11:25. Food was really cold. My toddlers wouldn’t even eat their fries. It’s just beyond frustrating that a company this large can’t refund a $7 item. Called customer service and waited on the phone for 40 min. They are just forwarding the complaint and “will get back to me”. Meanwhile, my kids are fighting while on the phone because they want attention, this was so not fair to them. Will not be coming back and told the kids we will not be going to McDonald’s anymore. Obviously, the food is grossly unhealthy to begin with, so probably a good thing. Just disappointed in the way everything was handled.
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Frequently Asked Questions About McDonald's

What are the drive-thru hours at McDonald's on W Mason St in Green Bay?

The drive-thru at McDonald's is open 24 hours a day, 7 days a week.

When can I order delivery from McDonald's on W Mason St?

Delivery is available Monday from 6:00 AM to 3:00 AM the next day, Tuesday to Saturday from 5:00 AM to 3:00 AM, and Sunday from 6:00 AM to 10:00 PM.